6 Design Principles for AI in Digital Business

“Artificial intelligence (AI) can augment or automate decisions and tasks today performed by humans, making it indispensable for digital business transformation. With AI, organizations can reduce labor costs, generate new business models, and improve processes or customer service. However, most AI technologies remain immature.

“To overcome this hurdle, CIOs must ensure that applications intended to serve a strategic business purpose, such as increasing revenue or scaling services, are designed for strategic plans,” says Jorge Lopez, Distinguished Vice President Analyst, Gartner.

“AI generates insights that lead directly to business execution.”

Lopez outlines six design principles that will help CIOs and organizations evaluate all proposed AI applications with strategic intent — that is, applications intended to help achieve business results, not just operational improvements. Applications do not have to follow all six principles; however, designs that show two or fewer principles should be reconsidered…”

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