7 Reasons Why Texting Is Great for Customer Service [SLIDESHARE]

At OneReach, we’ve long been supporters of texting for customer service. There are a few key reasons why.

  1. Texting is used by 97% of Americans.
  2. There are 500 million tweets sent each day, compared to 23 billion texts.
  3. Research has found that 64% of customers would prefer to text your business.
  4. Texting is the highest rated channel in terms of customer satisfaction.
  5. Texting has a 98% open rate and 45% response rate.
  6. Texting converts expensive phone conversations into affordable automated interactions.
  7. Almost 40% of contact centers are already using text messaging, and 60% will use it by 2017.

Check out the Slideshare below to learn why texting is a great fit for customer service.

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