One emerging customer service channel—texting via SMS—is turning out to be more important than previously thought. To find out exactly what customer. . [..]Read More
Infographics can provide great insight – this particular infographic offers a window into the state of bots in the market today.
If you’re looking for insight into market-growth trends, how businesses trust and apply them as well as how they boost sales, or adoption rates, areas of application, and much more – then you’ve come to the right place.Read More
Artificial Intelligence, Deep Learning, and Natural Language Processing are some of the most important areas of focus for CIO’s in 2018. Five trends are expected to dominate the industry this year. Enterprises scaling up their AI efforts via more extensive chatbot investments, accelerated support for AI through cloud adoption, and advancing AI audit-trails to reduce roadblocks for further development.Read More
Raconteur explores how bots are changing the role of Chief Financial Officers (CFO) and their corresponding departments […]Read More
Omnichannel is not just for retail. Learn how any type of business can implement an omnichannel solution by looking at a day in the life of a customer.Read More
People will talk to your bot like it’s a person no matter how much you train it to act like a robot. The default assumption seems to be to […]Read More
Are users going to really use your mobile app? If you’re like most companies, probably not as most people all use the same 7 apps […]Read More