Interactive voice response (also known as IVR) is one of the most notorious service channels…
Read More
Category: Best Practices
Search through 375 articles
10 Things To Consider When Text-Enabling Your Contact Center
The following provides a rough outline of what needs to be considered when implementing text…
Read More
5 Tips When Adding New Communication Channels into Your Business
The way people communicate with one another is rapidly changing. We are spending more time…
Read More