The International Customer Management Institute (ICMI) conducted a poll showing that 79% of companies believe…
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The International Customer Management Institute (ICMI) conducted a poll showing that 79% of companies believe…
Read MoreSmart phones and apps are awesome, but I gotta admit: the awesomeness is getting out…
Read MoreThough I have terrible teeth (and even worse brushing habits), I have a pretty good…
Read MoreHere’s a cool idea a co-worker of mine found: Poll Everywhere. Basically, their service allows…
Read MoreI initially didn’t want anything to do with texting. I had seen enough text-zombie teens…
Read MoreOne of the reasons I love Google and I always use Chrome is because they…
Read MoreMy co-worker and I attended a conference in Chicago this year, and it became clear…
Read MoreImmediately reduce your call center cost by 25% and increase customer satisfaction by 65% According…
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