Category: Big Ideas

Journey To An Intelligent Ecosystem

This will be a complicated journey fraught with difficult decisions, but it also offers willing organizations a chance to reflect on the outdated processes and systems that have been holding them back for years. Once you’re familiar with the terms associated with intelligent automation, you can explore the ways in which IDWs evolve and begin […]

Ethics Of Experiential AI

“We shape our tools and thereafter our tools shape us.” I had the extremely good fortune of growing up under the tutelage of family friend and neighbor (and renowned Canadian philoso- pher) Marshall McLuhan. A man who more or less predicted the World Wide Web 30 years before it emerged, McLuhan uttered countless impactful and […]

Lessons In Hyperdisruption

At its best, technology improves the efficiency, productivity, and convenience of everyday processes while getting out of the way. As Bill Gates put it: “The advance of technology is based on making it fit in so that you don’t really even notice it, so it’s part of everyday life.” While technological innovations have arrived piecemeal […]

Hyper-Disruption Isn’t Coming, It’s Already Here

We’re nearing a convergence point that has already begun to reshape the experiences customers and employees have with businesses—putting massive stores of data into action in ways that will fundamentally alter our relationship with technology.

Conversational Interfaces Scale in Ways GUIs Never Will

Attempts at scaling GUIs, like Sharepoint and Salesforce, ultimately revealed the hard truth that a UI with a hundred tabs designed by as many people is even worse to navigate than it sounds. Salesforce acquired Slack so it could rebuild around a unifying.

Microservices at the Core

Microservice architecture allows for rapid, frequent and reliable delivery of advanced applications. With microservices, an application is structured as a collection of services that are self-contained (versioning, maintenance and testing in one place), independently deployable, scalable and reusable. By breaking down a skill into its component services and then breaking those down into their component […]