Meet the caller ID of the 21st century: the screen pop. A screen pop is…
Read More
Category: Contact Center
Search through 375 articles
10 Things To Consider When Text-Enabling Your Contact Center
The following provides a rough outline of what needs to be considered when implementing text…
Read More
SMS Automation: Reach Out and Text Someone
Texting automation is the latest development in contact center technology. Also known as Interactive Text…
Read More
A Beginner’s Guide to Contact Center Terminology
Learning contact center terminology is like learning a new language: there are a lot of…
Read More
Measure Like Galileo: 5 Steps to Effective Contact Center Metrics
The scientist Galileo is credited with saying, “Measure what is measurable, and make measurable what…
Read More
5 Customer Expectations Every Contact Center Should Know
Customer expectations are constantly changing, but here’s five that you can count on.
Read More