Which Channel Is Right for Your Customer?

Quality customer service is one of the most important parts of your company’s infrastructure. A recent American Express Survey discovered that 78% of consumers decided not to go through with a purchase because of poor customer service. It’s essential to keep current customers happy; Marketing Metrics says someone who has purchased from you in the […]

Top 5 Things that Make or Break You in Any Industry

It doesn’t matter if your business is flowers, transportation, IT consulting or anything else—certain qualities are crucial to your customer service success. Customer satisfaction can make or break a company. As we all know, happy clients will tell their friends about their experiences…and unhappy clients will tell even more! With that in mind, there are […]