"If your competitor is racing towards AI and you don't, they will crush you."

- ELON MUSK

Conversational intelligence™ is not just for large companies

We help people train their bots to do more, not just know more

Conversational intelligence is already hard at work in your industry

You're already in the race

Your next hire should be a bot

Which organizational-functions are your opportunities?

We believe the world is better with technology out of the way

A suite of tools built for collaboration

Join 10,000+ non-developers & developers

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Communication Studio 2.0

Bot Designer/Builder

Quickly create & iterate on useful conversational intelligence™, powered by the latest AI.

Accessible —The value and power of Artificial Intelligence is growing dramatically every year, and will soon dominate the internet —as well as the economy as a whole.

Meet the entirely new, second version of our Bot Designer/Builder tool:

  • Designed for a more agile approach to building and deploying bots and AI
  • Deploy to any communication channel
  • Enjoy faster time-to-market, better user experience and less heavy-lifting

Change our world. Make a bot. Join over 10,000
non-developers and developers.

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We believe the world is better with technology out of the way, and we’ve pushed hard to make big tech accessible to you, with or without writing code.

Non-developers use Bot Builder to map out and give life to their custom bot and AI experiences through dragging and dropping and configuring templated options from the step library.

Meanwhile, developers use the Bot Builder Meta-UI to configure and code core functionality into small pieces called steps, which are then published to your step library and made available to less technical colleagues.

Whether you use Bot Builder to code brand new steps and possibilities, or you’re simply dragging and dropping from the step library, Bot Builder allows you to quickly deploy live bots and AI solutions to any communication channels that are open to 3rd party control. For example, SMS, Facebook Messenger, Phone, Email, Web-Chat, Slack, Amazon Echo, etc.

The powerful combination of Bot Builder’s drag and drop UI plus the incredibly flexible meta-UI for developers allows teams to move very quickly in creating useful bots that operate in any channel, powered by the latest artificial intelligence.

Omni Channel Voice
Omni Channel Messaging
Create Work Bots
Custom Workflow
Connects to multiple AI platforms
Designer for Agent UI’s

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Communication Studio 2.0

Action Desk

See value in AI & bots sooner – iterate on custom reporting tools & management dashboards

Meet the new alternative to the build vs buy dilemma – ‘configure:

  • Using the same product design techniques we applied with companies like Boeing, Google, Apple, and Adobe, our team has now tackled the build vs buy dilemma
  • Action Desk is designed from the ground up around AI and a deep practical understanding of enterprise needs
  • Tune your dashboards and consoles the way you would tune a piano
  • Action Desk gives you the tools and the know how to configure UI’s as if they were custom built just for you

Not every company can (or should) spend millions on world-class UX talent and product development teams to build their management tools, reporting UI’s or contact center agent-consoles from scratch.

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This is why we created Action Desk – a highly configurable solution, built on the following principles:

Be Modal
“Design for now, let the user be in the moment.”

Don’t design a cockpit with dials and buttons for absolutely any and all scenarios, no matter how remote or irrelevant they may be. Instead, reduce complexity by presenting the user with only the necessary tools for the task at hand. In other words: design for now – let the user be in the moment.

Process First, Then Technology
Rather than having to change your business process to fit the technology, make sure your solution and user interface are adaptable and can be configured easily to fit your changing business needs.

Hide Complexity
There are some necessary complexities, in which case the best option is often to hide it. Too often, complex and infrequently used features take up more screen real estate than those which are used frequently and possess simpler features. This is wrong. A good user interface should make the most common tasks prominent and hide the rare tasks so they don’t get in the way. If this concept isn’t quite clicking, ask yourself why the electrical panel/fuse-box for your home isn’t mounted on your kitchen counter.

Minimize Visual Noise
The amount of visual noise on an interface has a huge impact on the perceived complexity of the interface. Keeping visual noise to a minimum will make an interface seem easier to use. The two primary tools for reducing visual noise are white space and contrast.

Reduce, Reuse, Recycle
As an application begins to take shape, problems often recur in various parts of the application. These recurring problems characteristically tend to have similar solutions. Therefore the best practice is to look for ways to reuse components of the interface. Reusing elements for different purposes has two advantages: less development time and a more consistent user experience. If a user learns to achieve one task, they can apply that same knowledge to accomplishing a second task as long as it is implemented consistently.

Use AI
Artificial intelligence (AI) is often considered a tool for increasing self- service (which is great!), but AI is best used when in conjunction with a human. AI and conversational interfaces (bots) can be used to customize the experience for the agent. By putting a bot in the agent UI, these self- learning, smart, automated tools can offer suggestions to the agent and monitor things like dispositions, which ultimately help agents be more productive.

As jazz musician Charles Mingus said, “Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that’s creativity.”

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Communication Studio 2.0

Files & Data

Push, pull and store data and files without writing a line of code

AI is going mainstream —

Tractica Research projects the AI industry to grow by 5,700% over the next decade, representing the fastest growing segment in the IT sector.

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Integrations are generally the biggest barrier of entry for creating and managing any sophisticated, data-driven system or solution.

OneReach has made this very easy by creating a tool that requires no development skills and allows you to hook into your own data. You can create dynamic, personal, data-driven voice or text experiences – connected to your APIs or your own files, sheets and data-bases.

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Communication Studio 2.0

Shared Library

Browse our library of user contributed bot skills

Meet an entire world of steps, bots and functions that are pre-built by OneReach, our users and partners:

  • Meta-UI enables technical experts and developers to create custom steps and skills that build on what’s already available in our default step-library
  • Find the tools you need to make powerful, flexible, and scalable solutions, and share them with other users on our open source platform
  • Our user-library of steps and skills is OneReach-approved, so you don’t waste time building already-existent solutions or using broken code

Imagine an app store with all the functionality you need to program the perfect bot.

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Thanks to the hard work of other creative users willing to share their expertise, you can choose from a complete line of Meta-UI powered solutions that suit the specific needs of your customer service program or other AI and bot initiatives.

Need a Facebook Messenger step that automatically writes customer responses to a specific Salesforce object and can be plugged right into your solution’s logic/flow-chart? Use someone else’s work as your starting point.

Building a SMS or email-bot for reminding prospects of sales calls and demos? Leverage another team’s learnings to set the perfect reminder-interval without the trial and error – then customize from there to your specific needs.

Everything you need to build the perfect customized experience is waiting for you in the shared library, and it’s all been vetted by OneReach to ensure you’re never plugging in broken or malicious code.

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Communication Studio 2.0

Live Agent

Custom UI for communicating with customers

Communication Studio 2.0 —People will use AI to do their jobs better.
  • We designed our platform around not just creating autonomous experiences but doing it with the option of having a Human-in-the-Loop (HiTL).
  • HitL = Machines and humans working together seamlessly. Finishing each other’s sentences.
  • Through our live-communication-tools, you can manage and monitor all types of voice and message-based correspondence across platforms
  • Enjoy fluid cross-platform contact directly with customers or as the human in the loop, supporting your conversational intelligence, all alongside highly customizable reporting and monitoring.
  • Human-in-the-loop allows the user to change the outcome of an event or process. Allowing a seamless experience between machine and human means you can start implementing conversational intelligence sooner and with less risk.
  • Seamless integration with Bot-Builder gives you unparalleled control over the timing and structure of human conversations.

Merging AI and human minds makes the workforce smarter

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Enable AI, bots and your human-staff to become a force that is very hard to compete with:

Bots work within your customer service agent’s UI’s to help them do their job – agents can ask for their bot for help, query history or get recommended responses, etc. Agents can also moderate bot-managed conversations in real-time, in order to contribute to AI-training and/or step in where human-touch is needed.

Meanwhile, agent’s bots also learn from live human-to-human interactions (via in-line AI training). Agents train bots in real time, helping AI and bots to retain and apply knowledge and skills. The knowledge and skills retained by AI and bots through in-line training can then be disseminated across your organization, to support agents and continually advance the capabilities and success of all your organization’s intelligently automated conversations.

Live Agent cards show context to your agents during live correspondence (order history, customer profile info, etc) – configure new custom cards, or iterate cards from the Shared Library.

Bots can handle integrations with SalesForce, data-bases and any 3rd-party services using all the same steps – integrate once and use everywhere. Agent-bots can also be embedded into existing agent UI’s and consoles – add an agent-bot to support agents, improving productivity and management of employees.

The definition of Agent is changing – people need the right UI’s for right roles in their organization. Customizability matters more than ever.

Omni Channel
Embeddable Agent Bot
Inline Bot/AI Training
Plug & Play Integration
Connects to multiple AI platforms
Agent Bot

Communication Channels—

DOWNLOADABLE CUSTOM PRE CONFIGURED BOTS

Pre- Configured Bots

Download bots

Although you can connect with virtually any channel that offers API’s, we provide pre configured Voice, SMS, Facebook, Slack, Email, HTTP and Amazon Alexa bots that can be setup in under five minutes.

We add new communication-channel partners regularly.

Patterns we think will Change the World

Bots that influence behaviour

Chase and Drip

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Bots that influence behaviour

Bots have proven they can help people quit smoking, teach kids to read and make people show up for important meetings. Carefully planned proactive communication has proven over and over again can have a strong influence on modifying people’s behavior if a person invites the modification. In other words they have to want to quit smoking, but there is strong evidence to show that when they do a bot can be very influential in helping then form new habits.

Example

Centura Health – This AI friend wants to help you quite smoking

Using Ethereum you can have bots that manage contracts

Blockchain Smart Contracts

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Using Ethereum you can have bots that manage contracts

Contracts compliance is overwhelming and unmanageable for almost every company. Smart Contracts are programs that are meant to execute in conjunction with written contracts to ensure that the parties are adhering to the terms including the ability to manage any financial transactions if that is desired.

Example

Suppose a tenant rents an apartment from a landlord. This can be done through the blockchain by paying in cryptocurrency or using an electronic bank transaction including credit cards. The tenant gets a receipt which is held in our virtual contract;  the digital entry key is released by the landlord by a specified date. If the key doesn’t come on time, the blockchain releases a refund. If the landlord sends the key before the rental date, the bot holds it releasing both the fee and key to the tenant and landlord respectively when the date arrives. The bot works on an ‘If-Then’ premise and is witnessed by hundreds of people, so both parties can expect a faultless delivery – if the landlord gives you the key, they are sure to be paid. If the tenant sends a certain amount, they receive the key. The document is automatically canceled after the time, and the code cannot be interfered by either of us without the other knowing since all participants are simultaneously alerted.

You can use smart contracts for all sort of situations that range from financial derivatives to insurance premiums, breach contracts, property law, credit enforcement, financial services, legal processes and crowdfunding agreements. They can mediated third parties for more complex interactions. Smart contracts don’t require blockchain technology to work, you can create your own bot to manage the other parties adherence to a contract. For example if you have a lease renewal clause that requires 60 days notice, you can create a bot that emails out the renewal contract for approvals and edits on your side and then manages a submission in time to the other party.

Bots talking to bots eliminate costly integrations, JSON and API docs altogether

Conversational API’s

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Bots talking to bots eliminate costly integrations, JSON and API docs altogether

Numerous observers have identified chatbots as a potential replacement for native applications, representing a new primary channel for interaction with users. However, there has been less discussion of the natural evolution of APIs toward conversation APIs.

Conversation APIs are evolving out of existing interfaces for application development. Yet they are far more than just chatbots, and retain their API functionality. To some extent their role is unchanged; they serve as a vehicle for communication between applications, platforms and devices. But future versions of such platforms will be able to do this in a far more enriching manner. For example, API’s that are capable of natural language processing.

Example:

A customer is planning a road trip and decides at the last minute they need an oil change. The send their chat bot out to find a mechanic that can do it this afternoon. Their chat bot uses google which reaches out to three companies near by. One by phone, the other by SMS and the third by email. Any of these three companies could either answer using humans or with their own bots. Two shops return that they can take the customer – the bot offers the customer two options and automatically books. No JSON, no integrations, no testing, no need to even have a conversational API application on both sides. Sounds crazy that a bot might call and talk to a real person, but it’s only crazy-sounding because it isn’t popular yet. 

It’s got an flammable, compounding element to it and once it starts happening it will explode quickly. What human will want to spend the day talking to bots when they can just get a bot themselves?

How does CS2.0 work?

FAQ’s

Frequently Asked Questions

What can I use it for?

Build and deploy within minutes
Change our world – join over 10,000 non-developers and developers. Create useful bot experiences that operate in any communication channel, powered by the latest artificial intelligence.

Experience ease and scalability in connecting OneReach with 3rd-party services such as payment gateways, CRM’s, POS, EHR’s and artificial intelligence platforms (IBM Watson, wit.ai, api.ai , etc) – anything with API’s.

The drag-and-drop nature of the OneReach Bot-Builder tools helps our customers to avoid coding custom solutions, where it’s typically required. OneReach also provides a Meta-UI, enabling more technical users to create endless possible new steps, skills and 3rd-party connectivity. Together, these tools enable teams to move quickly in creating useful bots that operate in any channel, powered by the latest artificial intelligence.

OneReach also provides tools for managing Live Agent communications and real-time reports and dashboards offering immediate insight into interactions with bots and human-to-human communications.

In selecting the OneReach platform, customers value ease in configuring and iterating on their bot and AI solutions – with little to no technical prowess required. Training is provided in addition to great customer support, and Professional Services can be engaged for troubleshooting, consultation and configuring or iterating on your solutions for you.

Will I outgrow this? How future proof is it?

Harvard surveyed 3,000 execs on AI and discovered that most prefer to buy instead of build. Today’s smartest executives do everything in their power to ensure decisions are future proof. How future-proof are your bot and AI plans and management tools?

Do you know what your mobile strategy, customer experience strategy or operations strategy will look like 2 years from now? It seems like a long time doesn’t it. It’s a very long time in the technology world. In fact in the same amount of time bots and AI went from an almost cult-ish, niche area of technology that most weren’t attuned with to now being on every company’s radar and in plans, pilot programs or fully implemented for many others.

Would you rather invest in something that is limited by whatever features it comes with currently, or buy something that exists for the very specific purpose of being as flexible as possible? Buy tools that you can be confident will not only support your current specific needs and that are adaptable enough to grow and morph to support whatever your needs morph into 2 or more years from now.

There is an important progression or pattern of adoption that in some form or another, repeats itself as new technologies emerge and dominate or fall to the wayside. This pattern looks something like this:

  •  Developers become interested and have exclusive access by way of the technology being entirely unfriendly to those who can’t code.
  •  Designers recognize the value of said technology and work to design it to be more manageable and accessible.
  •  Developer toolkits emerge, making it possible for developers to cut corners in coding said solutions.
  •  Developer frameworks emerge to provide rails for coding that support best practices and applied learnings
  •  Democratization of said technology finally emerges, allowing the masses to leverage, create and manipulate said technology despite their inability to code.

Today’s tools and platforms that make up the bot and AI market are overwhelmingly in the first 3 or 4 frameworks. OneReach eclipses all of the described frameworks for leveraging bots and AI. This is by design, with one specific objective in mind: to leave you open to an exponentially variable degree of possibility for creating and training your bots and AI. It doesn’t get more future-proof.

We believe the world is better with technology out of the way, and have pushed hard to make big tech accessible without writing code. We think that you can create meaningful bots and AI experiences that people enjoy using.

Is it too complicated for me?

Artificial intelligence is not just for large companies. We help people train their bots to do more, not just know more.

If you can drag, you can drop, and that means you can make automated conversations (bots) no matter how technical you are. Take a quick look at some of the kinds of bots and AI solutions that other innovators (both technical and non-technical) have created.

How scalable is it?

Would you rather invest in something that is limited by whatever features it comes with currently, or buy something that exists for the very specific purpose of being as flexible and scalable as possible?

OneReach’s CS2.0 is used by organizations of all shapes and sizes, ranging from local coffee-shops through to some of the worlds largest organizations, including global consulting firms, logistics companies, governments, financial institutions and healthcare giants.

Do you know what your mobile strategy, customer experience strategy or operations strategy will look like 2 years from now? Buy tools that you can be confident will not only support your current specific needs and that are adaptable enough to grow and morph to support whatever your needs morph into 2 or more years from now.

OneReach eclipses today’s market of frameworks and tools creating and managing bots and AI. This is by design and with one specific objective in mind: to leave you open to an exponentially variable degree of possibility for creating and training your bots and AI. It doesn’t get more future-proof.

We believe the world is better with technology out of the way, and have pushed hard to make big tech accessible without writing code.

We think that you can create meaningful bots and AI experiences that people enjoy using.

What does support look like?

Our staff and partners are here to kickstart and/or support your ideas and innovations. 

There’s a CS2.0 plan for everyone – whether you want to dive deep into the trenches with our professional support team and partner through training and a tightly-coupled support package, if you want us to dive in for you, or if you’d prefer to that we stand back while your team takes the reign. So whether you’re just starting out, or you’re a seasoned pro, if want to start small or go big, our staff and partners provide everything you need to win the race to successful AI-adoption.

What about infrastructure security, competence & disaster recovery?

OneReach is an award-winning, customer-centric platform used strategically by today’s most respected organizations to create and iterate on intelligently automated conversations and live communication solutions.

Today’s leading organizations rely on OneReach’s scalable orchestration tools to exchange millions of automated and live calls, SMS, Facebook messages, web-chat and communications on many other channels. These communications are often to critical interactions between our customers and their staff, public or their customers, and therefore must follow best practices and comply with strict security standards and privacy regulations, corporate policies.

Our security and privacy approach is based on best practice platform-development and security process and policies that have been implemented at OneReach.

OneReach’s security standards and processes are available upon request. We’re also happy to provide best practices gleaned from customer implementations, to help you improve and secure the solutions you configure and manage on the OneReach platform.

Botonauts  – Inspirational bots and the heroes behind them

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DC BOT

The capitol mayor is an AI pioneer

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PUBLICLY-TRADED FIRM

The story of a bot that changed things forever

Try a bot for yourself, or dive right into making one.

Try a Bot

Change our world – join over 10,000 non-developers and developers. Create conversational intelligence that operates in any channel, powered by the latest technology.