Merging AI and humans makes the workforce smarter.
Merging AI and human minds makes the workforce smarter.
Bots work within your customer service agent’s UI’s to help them do their job – agents can ask for their bot for help, query history or get recommended responses, etc. Agents can also moderate bot-managed conversations in real-time, in order to contribute to AI-training and/or step in where human-touch is needed.
Meanwhile, agent’s bots also learn from live human-to-human interactions (via in-line AI training). Agents train bots in real time, helping AI and bots to retain and apply knowledge and skills. The knowledge and skills retained by AI and bots through in-line training can then be disseminated across your organization, to support agents and continually advance the capabilities and success of all your organization’s intelligently automated conversations.
Live Agent cards show context to your agents during live correspondence (order history, customer profile info, etc) – configure new custom cards, or iterate cards from the Shared Library.