Overwhelming numbers of people are reaching out to their employers and service providers. With contact centers shuttered, organizations are struggling to keep up.
The flood of companies asking for our help prompted an urgent response.
Here is how we're helping
PATTERNS & TOOLS
24/7 triage for customer & staff requests, across channels
Intelligent Digital Worker – Pattern 5, or IDW-5 is a ready-to-train pattern for a cloneable Intelligent Digital Worker that in under an hour can be operational and ready to start triaging portions of inbound staff and customer-requests 24/7. IDW-5 comes operational for phone, SMS, rich web chat, mobile app, and email, and is ready for training on any skills, from basic Q&A through to executing more complex tasks and conversations.
Register for this practical 30-minute webinar to get access to CS2.0 step by step guidance through operationalizing your IDW.
FACEBOOK + VONAGE + ONEREACH.AI
Free Messaging for COVID-19
OneReach.ai has partnered with Vonage to help frontline organizations spread important information to their communities. Government and nonprofit organizations can now use this free messaging solution that enables them to build informational conversational applications in just hours.
Our highly configurable, multi-language chatbot can be used via Facebook Messenger to provide answers to frequently asked questions about COVID-19—and can also be extended to reach customers via Vonage communication channels like SMS, MMS, social chat apps, voice, and video. With quick configuration, this solution is ready to use to accelerate your support for COVID-19.
CRISIS TOOLS WEBINAR 1
Creating an Intelligent Digital Worker in under 30 minutes
Impacts from COVID-19 have caused floods of companies asking us for help with automating employee and customer communications.
This 25-minute webinar is part of our response.
Participants will be equipped with access to the OneReach.ai platform, where they’ll be guided through implementing an Intelligent Digital Worker, or IDW, that’s immediately operational 24/7 to help triage portions of customer and staff requests.
We have reduced prices to make CS2.0 very affordable to scale and free to try – you only pay for what you use.
Costs differ from from channel to channel and service to service, but no matter which channels and services you create applications for, pricing is consumption-based – so you only pay for what you use.
Thank you for your patience. We’re working through everyone as fast as possible.