Everything You Need to Know About AI Agents

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Forbes – 7+ Amazing Examples Of Online Chatbots & Virtual Digital Assistants In Practice

Two of the most influential tech innovations that rocketed into our daily lives in the last several years are virtual digital assistants and online chatbots. These AI-driven tools are already impacting the way people live and how companies interact with their customers in just about every industry. It is expected that the market for digital assistants and […]

SXSW 2018 – Tales of Fails & Giant Whales

Why care about SXSW 2018 in August 2017? Aside from hotels getting full already, you don’t want to miss your only chance to weigh in on which sessions and speakers are selected for SXSW 2018 – SXSW panelpicker public voting closes on August 25th!   It didn’t take long to realize the sea of folks […]

You Don’t Need An App for That

In July of 2013 Toby Shapshak, the South African speaker, strategist and editor of Stuff Magazine, did a TED talk called You Don’t Need An App For That. Business leaders, innovators and experience designers would soon realize how profound this TED talk was to the rest of the world. Shapshak’s astute observations and message to […]

Sharing the Love: Amy Krouse Rosenthal and the Emerging Connection between Author and Reader

Throughout much of history, authors have maintained a distance from readers, their experiences separated by both time and place. As novelist Paolo Coelho noted, writing is “a solitary experience.” The work of the author was often created in isolation—seemingly forged in the rarified air of their literary mountain before being handed down to the waiting […]

[INFOGRAPHIC] The Top 10 Customer Service Skills You Need to Have

This guest post is written by Matthew Olszewski, a Polish writer who covers topics surrounding personal development, psychology and business.  If you want to stand out from your competition, it isn’t enough to have a high quality product. Many companies have realized the fact that the market isn’t as important as the customers. In addition, the present […]

[INFOGRAPHIC] The Top 10 Customer Service Skills You Need to Have

This guest post is written by Matthew Olszewski, a Polish writer who covers topics surrounding personal development, psychology and business.  If you want to stand out from your competition, it isn’t enough to have a high quality product. Many companies have realized the fact that the market isn’t as important as the customers. In addition, the present […]

Weekly Review: 07/18

Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.

Why Your Mobile Strategy Isn’t Complete Without Text Messaging

In today’s world, customer service is no longer restricted to a simple phone call. A recent report from Dimension Data found that digital interactions account for 35% of all contact center interactions. In fact, customers are so vested in the idea of emerging channels that contact centers have ranked it their number one priority. As digital use climbs, nearly […]

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