Go beyond IVRs, simple chatbots, and RPA - create intelligent digital workers.

Start migrating your OneReach solutions by June 1st, 2020

MIGRATION FAQs

Everything you need to know for successfully transitioning your solutions to the second generation of OneReach.ai.

Schedule your migration by June 1st, 2020 if you are using any of the following products:

Will this effect me?

If you are using any of the following products, please immediately complete the form to start your migration process by June 1st, 2020:

We understand that this retirement will have an impact on your operations and so we’ve dedicated a team to successfully migrating customer solutions so that you can benefit from the increased flexibility and opportunities that our new platform was built for. Please begin your migration process today and a member of our team will be in touch with next steps.

See the full range of tools and benefits of CS2.0 here.

What is changing?

We are retiring Communication Studio 1.0 on December 1st, 2020, at which point it will be replaced by the 2nd generation of our platform; Communication Studio 2.0 (CS2.0). Customer success is our #1 priority, and we are engaging each customer individually to assist with migration.

What do I need to do and when?

Please complete the form to begin your migration process no later than June 1st 2020.

We will review your current solution and provide migration options, which will include solution training for self service, introducing you to one of our partners to help you migrate, or in some cases performing the migration on your behalf. This is a great opportunity learning about the new possibilities that will be available to you in your new CS2.0 platform account.

How do I get started?

Please complete the form to by June 1st 2020 to begin your migration process. A member of our team will be in touch with next steps and resources.

Why do I need to migrate?

On December 1th, 2020 your current platform is being retired.

The product team at OneReach.ai has worked diligently to learn from our initial platform users like you, and used that knowledge to rebuild our platform from the ground up so that today you can create great conversational experiences, for any channel, powered by the latest AI.

 

CS2.0 is ranked at the top of its class: 

UX Magazine Top Conversational Platforms Assessment

Gartner’s Market Guide for Top Conversational Platforms

Here is a quick overview of CS2.0

SCHEDULE YOUR MIGRATION
BY JUNE 1, 2020

Rebuilt from the ground up.

You helped us identify key obstacles to creating great conversational experiences.

We saw that the bar could be raised even further.

  • 2,000,000+ hours of testing and use-data
  • 30,000,000+ people
  • 10,000+ conversational applications
  • 500,000+ hours of development

Meet the second generation of the OneReach platform.

SCHEDULE YOUR MIGRATION
BY JUNE 1, 2020