When a bot gets stuck, it brings a human in to help the end-user and train itself

SEPTEMBER 23, 2021 –

Creating great conversational experiences isn’t easy. As a result, most of them are less than impressive. To avoid lackluster results, a pharmaceutical company incorporated humans-in-the-loop (HitL). With this approach, when a conversational application got stuck, it addressed a live agent to help. That agent ensured the end-user experience was fulfilled while also training the system, so future occurrences don’t require intervention.


Scroll to top

ukraine flag

We stand with Ukraine and our team members from Ukraine.

Here are ways you can help