Everything You Need to Know About AI Agents

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ROADSIDE ASSISTANCE – Multimodal Voice Experience

Here’s example of a complex multimodal user experience built on the OneReach.ai platform. This is a roadside assistance solution that one customer has in production. Despite a lot of noise on the road, the virtual assistant recognized the intent, determined his location, and sent the nearest tow there. This voice solution was built end-to-end on […]

ORDER MANAGEMENT – Virtual IVR Assistant with Multimodal Experience

Meet Annie, a solution designer at OneReach.ai. Her job here is to create solutions and train people on how to use the platform. She doesn’t have previous experience in this industry and never learned how to code.  A year and a half ago, she was working in a neuroscience laboratory and finishing up her undergraduate […]

When a bot stocks, it brings a human in to help the end-user and train itself

Creating great conversational experiences isn’t easy. As a result, most of them are less than impressive. To avoid lackluster results, a pharmaceutical company incorporated humans-in-the-loop (HitL). With this approach, when a conversational application got stuck, it addressed a live agent to help. That agent ensured the end-user experience was fulfilled while also training the system, […]

A Bot Acts Proactively and Helps to Protect Client’s Funds

When strangers get their hands on your credit card and tried to use your funds, you might want to get this call from the bank asap. A bot detected suspicious activity, sent sms to a client to confirm or reject that transaction, and recommended issuing a new card.  

Using Conversational AI to Create Personalized Experiences for Workers

According to Deloitte’s 2020 Global Human Capital Trends study 80% of responders declare employee experience as important to their organization’s success. That is why organizations started focusing on designing work space for well-being. This is an example of Luke’s on-boarding process in an hyperautomated company where the listed below capabilities of the conversational AI were […]

Case Study. A bot that simplifies shipping/delivery updates and unifies customer service

Overview An express delivery/ logistics company (henceforth “The Company”) used OneReach.ai to improve their customer experience (CX). The Company is an express delivery and logistic service in the Middle East. They are a leading global provider of comprehensive logistics and transportation solutions, with services like express courier delivery, freight forwarding, logistics, supply chain management, e-commerce […]

Chemical Company Helped Farmers Save an Enormous Harvest From Disaster

Overview A large chemical company used OneReach.ai to help farmers save an enormous harvest from disaster.  Problem Description Egyptian tomato farmers live in fear of a disease that can wipe out their entire crop in an instant. The onset of this disease is sudden and it hits hard. When the first tomato plant starts to […]

Hyperautomation in Action – Tech Company Automating Its Processes

The Problem Being a digital native tech company that provides solutions in the area of streamlining operations and eliminating overhead by hyperautomating core business processes, they decided to automate the majority of their internal processes to out-compete incumbents and grow profitability. Areas of Interest Account management and Internal CRM. With a complex on-boarding process for […]

CENTURA HEALTH

An early healthcare use of bots and artificial intelligence, for the win. New research has demonstrated that robots, like bots powered with artificial intelligence, are surprisingly effective at influencing people’s behavior. And, because they aren’t your best friend or your mom, their reminders are received more as helpful than they are as nagging. According to an […]

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