ROADSIDE ASSISTANCE – Multimodal Voice Experience
Here’s example of a complex multimodal user experience built on the OneReach.ai platform. This is a roadside assistance solution that one customer has in production. Despite a lot of noise on the road, the virtual assistant recognized the intent, determined his location, and sent the nearest tow there. This voice solution was built end-to-end on […]
Case Study. A bot that simplifies shipping/delivery updates and unifies customer service
Overview An express delivery/ logistics company (henceforth “The Company”) used OneReach.ai to improve their customer experience (CX). The Company is an express delivery and logistic service in the Middle East. They are a leading global provider of comprehensive logistics and transportation solutions, with services like express courier delivery, freight forwarding, logistics, supply chain management, e-commerce […]
Chemical Company Helped Farmers Save an Enormous Harvest From Disaster
Overview A large chemical company used OneReach.ai to help farmers save an enormous harvest from disaster. Problem Description Egyptian tomato farmers live in fear of a disease that can wipe out their entire crop in an instant. The onset of this disease is sudden and it hits hard. When the first tomato plant starts to […]
Hyperautomation in Action – Tech Company Automating Its Processes
The Problem Being a digital native tech company that provides solutions in the area of streamlining operations and eliminating overhead by hyperautomating core business processes, they decided to automate the majority of their internal processes to out-compete incumbents and grow profitability. Areas of Interest Account management and Internal CRM. With a complex on-boarding process for […]