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April 29, 2016
Weekly Review: 4/29 Edition
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.
Why customers will bail on your chatbot … and your brand | Venture Beat
Hamburgers, French Fries and Customer Service | CustomerThink
Messaging is the most important part of mobile strategy: Forrester analyst | Mobile Commerce Daily
Haters are the Canary in the Coal Mine for Your Company | CX Journey
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