Weekly Review: 4/29 Edition

Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.

Why customers will bail on your chatbot … and your brand | Venture Beat

Hamburgers, French Fries and Customer Service | CustomerThink

Messaging is the most important part of mobile strategy: Forrester analyst | Mobile Commerce Daily

Haters are the Canary in the Coal Mine for Your Company | CX Journey

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