Deloitte’s Managing Director of their global practice in Applied AI says “organizations can benefit from approaching conversational AI with human-centered design rather than process-centric checklists.”
Here are the key take aways:
- Emphasize user engagement rather than business process completion
- Focus on users’—not the organization’s—perception of value
- Measure what matters
Read more about the principles she suggests to leaders for building conversational AI systems that truly connect with users and help their organizations achieve a tangible ROI.