Complimentary Gartner® Report: Market Overview: AI Agent Management Platforms

Download Report

Be greater than the sum of your agents

OneReach GSX platform makes AI agents governed, cost-efficient, and differentiated from your competition.

Enterprise AI that pays off

GSX powers enterprise-scale AI systems across global organizations, turning agentic AI into measurable outcomes.

10,000+
Engineered agents in production
Since 2013
Building mission-critical solutions
FedRAMP
Authorized
Gartner Peer Insights
Rated 4.6 out of 5
McGraw Hill PepsiCo Verizon BASF Maximus Lebara

Agent sprawl amplifies risk

Agents in your CRM, service desk, productivity suite, and pilots are spreading. Who’s keeping track?

  • Agents you can't see.

  • Costs you can't predict.

  • Efficiency you can't achieve.

The real advantage is how your agents work together.

Orchestrated agents sharing memory, organizational knowledge, and critical information in a secure, auditable environment.

Get in Touch

Built for the work that can’t fail

Governed

Trust architecture, not agents.

Set policy once across every agent, including those built on other platforms. Trace and explain every decision, with oversight for work that affects customers or compliance.

Efficient

Measure outcomes beyond token usage.

Track spend against results, identify agents that deliver value, and optimize each step for cost and performance. Keep spending predictable as volume grows.

Compounding

Every agent makes the next one better.

Connect agents across an ecosystem to unlock new efficiencies. Reuse approved components to launch faster and take on increasingly complex work.

See it in action

Online storefront agent

Customer · web chatWhere’s my order #48213? Can you send it to my office instead?

  1. Order #48213 needs a new address

    Read message · intent: deliveryLogged

  2. I need the order details first

    CRM: order lookupTool call

  3. Address changes need a verified identity

    Identity check: code sent by emailPass

  4. Verified, so update the delivery

    Delivery address updatedDone

4 reasoning steps · 3 actions · nothing hidden

Agents impacting real enterprises

Telecom Leader

Lebara Transformed Customer Experience, Boosted NPS by 41 Points, and Scaled Efficiency with OneReach

See more

Learning Sciences Org

A Global Learning & Publishing Leader Cut Human Agent Transfers by 45% with OneReach

See more

$10B Retailer

US Retailer Added $80M in Annual Profit and Reached 65 NPS with OneReach

See more

Global CPG

Fortune 100 CPG Firm Achieves 83% ESAT Score by Automating Employee Communications via AI Agents

See more

OneReach architecture

An open platform for agent building and management

Channels, Interfaces & Datasources

  • Voice
  • Web chat
  • SMS
  • App
  • Teams
  • Email
  • Data Lake
  • ERP
  • Ticketing
  • Identity
  • CRM
1 Communication Fabric
2 Contextual Memory
3 Cognitive Orchestration
4 AI Agents
5 Human-in-the-Loop

AI Services

  • LLMs
  • ASR
  • TTS
  • Vision
  • Embeddings

Works with your preferred AI models, connectivity protocols, clouds, software platforms, and data stores.

AI model providers, connectivity protocols, cloud providers, software platforms, and data storage

OneReach GSX
  • OpenAI
  • MCP
  • AWS
  • Salesforce
  • Snowflake
  • Anthropic
  • A2A
  • Azure
  • HubSpot
  • Databricks
  • DeepMind
  • REST API
  • Google Cloud
  • SAP
  • MongoDB
  • Meta
  • HTTP
  • IBM Cloud
  • Oracle
  • BigQuery
  • Mistral AI
  • GraphQL
  • Workday
  • ServiceNow
  • Dynamics

A private environment that’s all yours

Every GSX deployment runs in a dedicated, non-shared environment hosted in your cloud or managed by OneReach, with capacity-based pricing, flexible services, and 24/7 support.

Where your AI runs

In Private Dedicated Environment (PDE) with its own security boundary, data policies, and access controls. Supports public, private, government, or sovereign infrastructure.

Visit the Trust Center

How you pay

For infrastructure through capacity-based tiers, with every feature included and no per-agent or per-seat fees. Models and compute are billed at cost, and you can bring your own keys.

See How Pricing Works

How we collaborate

From strategy to production, we work with your team to design the experience, define objectives and KPIs, validate the solution at a small scale, and roll it out in phases.

See More About Service Design

The only platform named a leader by all major analyst groups

Everest Group IDC Gartner Aragon Research QKS Group Opus Research
Our overall experience has been great working with OneReach. They engage quickly and deeply and provide a lot of value, insight, and perspective as we work to create new solutions. Their team is organized and methodical in driving project execution, and they maintain a strong focus on user experience and satisfaction.
Telecommunications Provider

FAQs

What is an agent management platform, and how is OneReach different?

An agent management platform (AMP) gives enterprises the ability to govern agents across business units. AMPs register, orchestrate, and measure agent performance and spend. Most agent management platforms stop at a registry and basic financial reporting. OneReach also provides shared agent memory (Contextual Memory) and an event manager (Communication Fabric) that captures events, data, and telemetry from every agent interaction and records all relevant information. OneReach sits between every agent and everything it touches through the Communication Fabric, gives agents shared Contextual Memory to work from, and meters every decision. One governed system, not a pile of point solutions and pilots.

What kind of problems and work is OneReach built to address?

OneReach has been purpose-built to handle the work that can’t fail. The platform builds and manages long-lived, high-volume agents running mission- and business-critical processes across any part of the business, not just customer-facing ones. That’s why it’s trusted in regulated industries like healthcare, financial services, and government.

Can OneReach govern agents built on ServiceNow, Salesforce, or Microsoft?

Yes. Every agent, including third-party agents, connects through the Communication Fabric, where it’s registered, scoped to the systems it’s allowed to touch, and recorded down to its reasoning. If an agent drifts out of policy, the platform can correct it or cut its access to channels and systems. MCP and A2A support means agents already living in those suites sit inside the same boundary.

How do humans stay in control?

Human-in-the-Loop is built into the platform, so you decide where people review, approve, or take over, and evaluation agents can check actions before they reach a person or a system. Agents run in near real time, and people don’t, so human checkpoints are designed deliberately for each process, improving outcomes instead of slowing them down.

Is it secure enough for regulated industries?

Yes. Every customer runs in a Private Dedicated Environment with its own security boundary, deployed in public cloud, private cloud, government, or sovereign environments. OneReach is FedRAMP authorized, SOC 2 Type II and HITRUST certified, and HIPAA compliant.

Will we be locked in?

No. Your agents, memory, logic, and configurations belong to you and are portable. Models are interchangeable, so you can switch providers as the market changes. And you choose how much to run yourself, from self-serve to fully managed, adjusting as your team grows.

How is OneReach priced?

Like infrastructure. Capacity tiers include every feature, with no per-agent or per-seat fees. Models and compute pass through at cost, or you can bring your own keys.

What happens to cost and value as we add agents?

Cost stays visible: every decision is metered live and by department, with safeguards that stop runaway loops before they run up a bill. Value compounds: every session feeds shared memory, and teams reuse certified components, so each new agent builds on everything before it.

Who builds the agents, our team or yours?

Either, or both. Non-developers build with certified components, and architects and developers can write code whenever they need more control, all on the same platform. If you want help, the OneReach team can design, build, and run agents alongside yours.

Have work that can't fail?

We'll scope it with your team and build a working, governed agent system in your environment, so you can judge us on results.

Get insights and updates on agentic AI from OneReach.ai

Subscribe