ai-award

ai company of the year
best ai ml solution
best ai telecom award
fast company world changing idea award
hot technology solution award
innovation ai award
it ai
most innovative award
top conv 2019

Communication
Studio 2.0

CS2.0 is a no-code conversational AI platform. Create and deploy intelligent conversational applications faster, without limiting flexibility.

  • Fast Company World Changing Idea
  • Named by Gartner as a top conversational AI platform
  • Edison Award Gold Recipient for innovations in AI
communication studio video poster

What can you automate?

automate communications

Automate Routine Conversations

Answer calls and automate voice conversations, carry out communications over messaging channels like SMS, email, Facebook Messenger, Slack, WhatsApp, and others.

Automate business processes

Automate Routine business processes

Retrieve or update information in your CRM and other databases, create notifications triggered by events, set up payroll, create reminders, and much more.

Today’s use cases benefit all departments and functions. How would you benefit?

Gartner Research found that 42% of companies think their biggest challenge in adopting AI is not understanding the use cases.

While everyone is thinking about the future of AI and general intelligence, companies often fail to consider how they’d benefit from today’s many practical use cases.

  • Accenture thinks 80% of customer interactions can be resolved by well-designed bots
  • Deloitte is leading clients through swiftly creating conversational experiences that move entire points for businesses with $3 billion operating incomes
botify
periodic

Automate 25% of your operational tasks

Big AI problems get solved by taking small AI steps.

Here’s a sample AI project plan of 100 automation opportunities. There are use cases for every department.

60% of consumers want easier access to self-service solutions for customer service (Ovum 2019). Gartner predicts that 5-% of enterprises will spend more on bots than trad-tional mobile app development by 2021.

channels

Too many bots.

Having a lot of bots without a strategy and tools for managing them is like having a lot of web pages without a website strategy, CMS or homepage. A concierge bot or superbot unifies your disparate bots.

When considering a platform, it should address the following considerations: channels, adoption, security and governance, scalability, monitoring, analytics, managing content and consistency. OneReach IDW-5S is a pattern that is designed to act as a concierge/superbot, giving you the tools to unify your bot strategy.

 

Superbots operate conversationally across communication channels to directly help end-users complete their requests. Through bot-to-bot collaboration with other bots (in and out of your ecosystem) and with a greater degree of collaborative abilities, superbots can accomplish anything supported by your current solutions.

Concierge bots can operate conversationally across communication channels, using SitL, UitL and HitL collaborative abilities to get end-users in touch with the right bot for their request.

Superbots Vs Concierge Bots

superbots

See why CS2.0 is
10-20X faster

Go beyond just automating what you do – use AI to improve how you do it.

A no code conversational AI platform that is both NLU platform agnostic AND provider/channel agnostic.

REACH PEOPLE WHEREVER THEY ARE

Creating intelligently automated voice experiences is fast and easy with CS2.0.

Create AI-powered conversational applications to operate on your voice channels – toll-free numbers, local numbers, Amazon Echo, Skype, Whatsapp etc.

Bring your own voice provider, or get phone numbers and voice processing through OneReach.ai

Creating intelligently automated SMS experiences is fast and easy with CS2.0.

Create AI-powered conversational SMS applications on your company phone numbers – short-codes, toll-free numbers, local numbers, Whatsapp etc.

Bring your own phone numbers and your own SMS provider, or get numbers and SMS processing through OneReach.ai

email

Creating intelligently automated email experiences is fast and easy with CS2.0.

Create AI-driven email experiences for anything from simple automated notifications through to complex, dynamic email conversations.

Slack + AI is transformative.

Creating intelligently automated Slack experiences is fast and easy with CS2.0.

Here’s a quick introduction to some of what’s possible and how it works.

Web chat + AI is is some next-level stuff.

Create intelligently automated web chat experiences that are rich with AI-powered dynamic functions like buttons, drop-downs and free-form text, image carousels, video and more.

Speed up time to deployment by looping in humans on your team, to step in when your web chat bots are stumped, and update their training in realtime.

CS2.0 is everything need you need to intelligently automate Facebook Messenger conversations.

Creating smart and dynamic facebook messenger bots is easy with CS2.0.

Automate responses to simple inquiries or create fully conversational bot experiences, that include rich interactivity like buttons, menus, image carousels, video and more.

Supercharge WhatsApp for your business

Create rich, AI-driven conversational applications, along the way pulling in the right people and updating the right systems.

Here’s a quick introduction to some of the possibilities and how it works.

echo icon

Create AI-powered experiences for Alexa.

Creating intelligent experiences for Amazon Echo can be done easily through CS2.0’s low-code/no-code tools.

Incorporate natural language understanding (NLU) and intent-recognition and create anything from basic Alexa commands to dynamic interactive experiences that complete tasks.

noun direct message

You can quickly configure your conversational applications to send direct mail. There are plenty of automation opportunities across departments, ranging from get well soon cards for employees to printed invoices for customers and a lot more.

bring your own

CS2.0 makes its easy for you to bring your own communication channels.

What does that mean? It means that if your company is already committed to a provider (for SMS, voice, etc), you can plug that provider account into your CS2.0 solutions.

AI + your provider = smarter solutions.

BAKED-IN BEST
PRACTICES

Do better than just automating what you do.

Patterns make implementing best practices possible without starting from scratch, without coding and without reinventing the wheel. Find a diverse range of patterns for steps, flows and bots all created by OneReach.ai, advanced users and OneReach.ai partners, all in our Shared Library.

Example of a popular Pattern:

IDW-5 PATTERN  |  24/7 triage for customer & staff requests, across channels

Intelligent Digital Worker – Pattern 5, or IDW-5 is a ready-to-train pattern for a cloneable Intelligent Digital Worker that in under an hour can be operational and ready to start triaging portions of inbound staff and customer-requests 24/7. Comes operational for phone, SMS, rich web chat, mobile app, and email. Ready for training on any skills, from basic Q&A through to executing more complex tasks and conversations.

Register for this practical 30-minute webinar to get step by step guidance through operationalizing your IDW.

Our shared library can help you do better than just automating what you do

Patterns make implementing best practices possible – without starting from scratch, without coding and without reinventing the wheel.

pattern

Signature Patterns are templates created by recognized leaders with specific industry or domain expertise.

Why start from square one with creating a recruiting bot, when you can use a Signature Pattern made by a global leader in talent-acquisition from a publicly traded company?

Our shared library can help you do better than just automating what you do

Patterns make implementing best practices possible – without starting from scratch, without coding and without reinventing the wheel.

patterns

Every team has unique needs.

You can create your own custom patterns to equip your team with a templated head start. Help others in your company uphold your organization’s unique version of best practices – without having to start from square-one.

A COMPLETE SET OF TOOLS

dark builder contest

Our Conversation Designer/Builder allows you to create a bot in under a minute (SMS, Facebook Messenger, Phone, Email, Web-Chat, Slack, Whatsapp, Amazon Echo, etc).

In 2018 Gartner named OneReach.ai as a top conversational AI platform alongside Google, Microsoft, IBM and Amazon, before the 2nd generation of OneReach.ai’s platform had been made available. In 2019, Gartner’s list of top conversational AI platforms was 20% smaller and this time included the 2nd generation of the OneReach.ai platform.

action desk photo

Action Desk allows users to customize dashboards and reporting metrics based on what is relevant to their needs.

Adapt and configure to fit changing business needs. The use of AI can also customize the experience, and these self-learning, smart, automated tools can offer suggestions to the agent and monitor things to make agents more productive. Action Desk also creates a simple interface that hides complexities and minimizes visual noise.

files and data

Since integrations are generally the biggest barrier of entry for creating and managing any sophisticated, data-driven solution, OneReach.ai has made things easy with the Files and Data feature.

This tool requires no development and allows you to hook into your own data, or store and update data from your automated solutions. Connect your automated experiences to your APIs or your own files, sheets and data using Files and Data.

live agent tool

Meet an entire world of steps, skills, pre-designed flows and functionalities that are pre-built by OneReach.ai, our users and partners. Meta-UI enables technical experts and developers to create custom steps and skills that build on what’s already available in our default step library.

You can find the tools you need to make powerful, flexible, and scalable solutions, and share them with other users on our open source platform. Our shared library of steps and skills is OneReach.ai-approved, so you don’t waste time recreating the wheel or using broken code.

navigation tool

We designed our platform around not just creating autonomous experiences but doing it with the option of having a Human-in-the-Loop (HiTL) – AKA machines and humans working together seamlessly.

Enjoy fluid cross-platform automation, interacting directly with customers, or support your AI and conversational applications in realtime as the human in the loop. Seamless integration with Designer/Builder gives you unparalleled control over the timing and structure of human involvement in your automated conversations.

TRUSTED

Join these great companies in the journey toward making your company more self driving.

deloitte
autonation logo
expedia logo
unilever logo
dhl logo
athena logo

Why conversational automation is the future

We’re mid-swing in a historically significant shift that’s easy to miss.

We’re now in an era where machines can be operated through interfaces that are more natural to humans, conversation.

Incredible things are being accomplished with AI.  Our customers continue to raise the bar on solving important, real world problems;
over 80% of our users aren’t developers.

Stanford, National Domestic Violence Hotline, the LAPD and many others used it to  solve crime, help people quit smoking, teach kids to read, curb demand for human-trafficking, support domestic violence victims, treat opiate addiction and manage 1/3 of emergency roadside assistance in the US.

According to Forbes’ annual report –  in the next 3 years more software applications will be build than the amount built over the last 40 years. Most of those will be conversational.