Governed
Trust architecture, not agents.
Set policy once across every agent, including those built on other platforms. Trace and explain every decision, with oversight for work that affects customers or compliance.
OneReach GSX platform makes AI agents governed, cost-efficient, and differentiated from your competition.
GSX powers enterprise-scale AI systems across global organizations, turning agentic AI into measurable outcomes.
Agents in your CRM, service desk, productivity suite, and pilots are spreading. Who’s keeping track?
Orchestrated agents sharing memory, organizational knowledge, and critical information in a secure, auditable environment.
Get in TouchTrust architecture, not agents.
Set policy once across every agent, including those built on other platforms. Trace and explain every decision, with oversight for work that affects customers or compliance.
Measure outcomes beyond token usage.
Track spend against results, identify agents that deliver value, and optimize each step for cost and performance. Keep spending predictable as volume grows.
Every agent makes the next one better.
Connect agents across an ecosystem to unlock new efficiencies. Reuse approved components to launch faster and take on increasingly complex work.
Customer · web chatWhere’s my order #48213? Can you send it to my office instead?
Order #48213 needs a new address
Read message · intent: deliveryLogged
I need the order details first
CRM: order lookupTool call
Address changes need a verified identity
Identity check: code sent by emailPass
Verified, so update the delivery
Delivery address updatedDone
4 reasoning steps · 3 actions · nothing hidden
| Agent | Runs | Latency | Tokens | Cost | Success |
|---|---|---|---|---|---|
| Vendor Security ResearcherExternalLangChain / Fleet | 204 | 4,729 ms | 8,296 | $1.02 | 94.6% |
| Data Enrichment AgentExternalLangChain | 194 | 4,447 ms | 7,815 | $0.91 | 95.4% |
| Support Triage AgentInternalOneReach | 151 | 4,140 ms | 7,755 | $0.70 | 95.4% |
| Security Review IntakeInternalOneReach | 151 | 4,235 ms | 7,603 | $0.69 | 94.7% |
| IT Provisioning AgentInternalOneReach | 130 | 4,469 ms | 7,723 | $0.60 | 99.2% |
Every agent metered, attributed and costed, whatever platform it runs on.
Certified components
Lebara Transformed Customer Experience, Boosted NPS by 41 Points, and Scaled Efficiency with OneReach
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A Global Learning & Publishing Leader Cut Human Agent Transfers by 45% with OneReach
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Fortune 100 CPG Firm Achieves 83% ESAT Score by Automating Employee Communications via AI Agents
See moreAn open platform for agent building and management
AI model providers, connectivity protocols, cloud providers, software platforms, and data storage
Every GSX deployment runs in a dedicated, non-shared environment hosted in your cloud or managed by OneReach, with capacity-based pricing, flexible services, and 24/7 support.
In Private Dedicated Environment (PDE) with its own security boundary, data policies, and access controls. Supports public, private, government, or sovereign infrastructure.
Visit the Trust CenterFor infrastructure through capacity-based tiers, with every feature included and no per-agent or per-seat fees. Models and compute are billed at cost, and you can bring your own keys.
See How Pricing WorksFrom strategy to production, we work with your team to design the experience, define objectives and KPIs, validate the solution at a small scale, and roll it out in phases.
See More About Service DesignSee every agent. Prove every dollar.
Scale AI on an architecture built for control and reuse.
Build from certified components.
Every agent registered, bounded, and on the record.
Cost per decision, attributed to the team that ran it.
Your hardest process on agents, inside IT's guardrails.
An agent management platform (AMP) gives enterprises the ability to govern agents across business units. AMPs register, orchestrate, and measure agent performance and spend. Most agent management platforms stop at a registry and basic financial reporting. OneReach also provides shared agent memory (Contextual Memory) and an event manager (Communication Fabric) that captures events, data, and telemetry from every agent interaction and records all relevant information. OneReach sits between every agent and everything it touches through the Communication Fabric, gives agents shared Contextual Memory to work from, and meters every decision. One governed system, not a pile of point solutions and pilots.
OneReach has been purpose-built to handle the work that can’t fail. The platform builds and manages long-lived, high-volume agents running mission- and business-critical processes across any part of the business, not just customer-facing ones. That’s why it’s trusted in regulated industries like healthcare, financial services, and government.
Yes. Every agent, including third-party agents, connects through the Communication Fabric, where it’s registered, scoped to the systems it’s allowed to touch, and recorded down to its reasoning. If an agent drifts out of policy, the platform can correct it or cut its access to channels and systems. MCP and A2A support means agents already living in those suites sit inside the same boundary.
Human-in-the-Loop is built into the platform, so you decide where people review, approve, or take over, and evaluation agents can check actions before they reach a person or a system. Agents run in near real time, and people don’t, so human checkpoints are designed deliberately for each process, improving outcomes instead of slowing them down.
Yes. Every customer runs in a Private Dedicated Environment with its own security boundary, deployed in public cloud, private cloud, government, or sovereign environments. OneReach is FedRAMP authorized, SOC 2 Type II and HITRUST certified, and HIPAA compliant.
No. Your agents, memory, logic, and configurations belong to you and are portable. Models are interchangeable, so you can switch providers as the market changes. And you choose how much to run yourself, from self-serve to fully managed, adjusting as your team grows.
Like infrastructure. Capacity tiers include every feature, with no per-agent or per-seat fees. Models and compute pass through at cost, or you can bring your own keys.
Cost stays visible: every decision is metered live and by department, with safeguards that stop runaway loops before they run up a bill. Value compounds: every session feeds shared memory, and teams reuse certified components, so each new agent builds on everything before it.
Either, or both. Non-developers build with certified components, and architects and developers can write code whenever they need more control, all on the same platform. If you want help, the OneReach team can design, build, and run agents alongside yours.
We'll scope it with your team and build a working, governed agent system in your environment, so you can judge us on results.