End to END TECHNOLOGY

Total Cognitive Architecture

Infrastructure, Experiences & Data

We used to have to focus our conversational AI design around what was possible with the technology. Finding OneReach.ai meant that the technology melted away for the first time. We could focus on the best experience for the user, not what the technology partners were capable of.

Total
Integration

Equip your organization for integrating new technologies as they’re available – become future-proof.

The impact

Future-Proof With A Composable & Open Architecture

We designed the OneReach.ai platform to let companies supercharge their enterprise software. With our open architecture and composable platform, companies augment their existing tech stack or replace some, or all, components with low cost and low risk

Integration Toolkits

Integration Management

Abstracted Integrations

Integration Toolkits

Prebuilt Integration Toolkits for 60+ Enterprise Systems

Full integrations with enterprise systems like ServiceNow, Salesforce, Workday, Microsoft, AWS, Google, IBM, Slack and 60+ others
Deep integration toolkits that take full advantage of API functionality available with each application (REST, SOAP, GraphQL, gRPC, WebHooks, etc

Our integration toolkits consist of only deep integrations, meaning we support the systems’ entire native functionality with no code required. For example, anything offered on native Salesforce systems, OneReach.ai can utilize with no code listen for events like changes in tickets, integrate with SalesForce Chat, update records, etc.). This is true of all the integrations listed.

Integration Management

Manage Your Entire Integration Lifecycle

Create Integration Toolkits Code-Free:our step builder is designed to easily create custom toolkits, which are accessible via our extensive step library. This means integrations are instantly available to your entire organization and are fully reusable for any solution with no code required.

Total Integration Management:use our Authorizer product to create, authenticate, and manage tokens fast and easily with auto generated documentation and flexible & customizable authentication for every individual use

Abstracted Integrations

Watch the OmniData explainer video (3min) to see and learn more.

Omni-Data: Abstract Your Data With Ontological Relationships

Omni-data refers to the concept of creating intelligent communication fabric: unified and integrated management of various data sources, regardless of their specific platform or system. The aim is to have an abstracted ontological layer that allows for solutions to revolve around abstract data types instead of system specific.

Imagine a “contact” is just a contact, and not a salesforce contact or DynamoDB Record. So even if your company switches from one system (e.g. Salesforce) to another (e.g. ServiceNow), the existing automations built will still work without the need for any changes. This enables greater flexibility and scalability in managing data and automating processes as an organization evolves.

Total Channel Support

Redefine your channel strategy with OneReach.ai by expanding your customer reach and providing convenient, personalized assistance to customers through their preferred communication channels.

The impact

Cut the Middle-Man, Reduce Cost & Latency

Our native channel support frees customers from dealing with third party SMS and voice providers, decreasing spending by 50-60%.

Eliminate Channel Barriers With Channel-Juggling:

With our stateless architecture, OneReach.ai melts away traditional channel based conversational restrictions. Introducing a new channel paradigm, that we call “channel-juggling”; our word for simultaneously handling all permutations of Omnichannel, Right Channeling, and Multimodality.

Omnichannel

All your preferred channels for communicating and connecting with your users.

Right Channeling

Shift users from one channel to the right channel

Multimodality

Users can share conversational context from sessions across channels and time.

Deep Channels

Use the native capabilities of any channel without writing code

Key Channels

A few key channel-types to consider

Omnichannel

All your preferred channels for communicating and connecting with your users.

Evolved Omnichannel

Traditionally, omnichannel bots are isolated to using only a single channel at once, not allowing contiguous cross channel communication. Our platform breaks you free from this tradition by supporting evolved omnichannel experiences, leveraging OneReach.ai’s unique “channel-juggling” capabilities.

Right Channeling

Shift users from one channel to the right channel

Evolved Right Channeling

Right channeling enhances the customer experience by shifting a user to a preferred channel, without losing context or having to start a new conversation. Think about ordering food from your favorite restaurant. Sure, you could call the noisy restaurant and clumsily reach an understanding of your address, name, and the burger you want with no cheese, but surely the “right” channel for this is more visual. So that’s just what the user will get the next time they call in.

Multimodality

Users can share conversational context from sessions across channels and time.

Evolved Multimodality

Multimodality enhances the customer experience by allowing multiple channels to be used in one conversation, with actions on one channel triggering immediate reactions on others. This leads to a more convenient, efficient, and seamless customer journey.

Sharing session variables, entities and context across channels and time is an advanced OneReach.ai capability that requires managing conversational state, decoupled logic and native data/identity tools. By 2025, "multimodal interactions will be a standard for virtual assistants, increasing from less than 2% in 2021", according to Gartner.

Deep Channels

Use the native capabilities of any channel without writing code

Deep Channel Integrations

OneReach.ai only lists channels we provides deep integrations with, meaning we support the channels entire native functionality with no code required. For example, anything offered on native Slack channels, OneReach.ai can utilize with no code (block kit, listen for events, communicate as user not just bot, listen for emoji responses, etc.). This is true of all the channels listed. This is especially important for designing channel specific experiences taking advantage of all channel best practices.

This is a major differentiator when compared to other platforms that don’t have native integrations (e.g. rely on a third party ‘voice gateway’) or have basic integrations that don’t allow for channel-specific functionality.

Key Channels

A few key channel-types to consider

A Sampling of Deep Channels We Support

We support a range of deep channel integrations spanning all types of bi-directional conversational channels:

Native Voice Stack (including IVR systems, WebRTC, Native Telephony, etc)
Messaging Channels (SMS/MMS, WhatsApp, Google Business Messages, Apple Business Chat, etc)
Email Channels (IMAP, SMTP, POP, Native OneReach.ai BotMail, Gmail, Outlook, etc)
Rich Web Chat (Browser Exention, Embedded Web App, Stand Alone Web Page, etc)
Mobile (In-App Experiences, Native SDK, OneReach.ai Mobile App, WebRTC, etc)
Collaboration Platforms (Slack, Microsoft Teams, Zoom, etc)
Voice Assistant Platforms (Amazon Alex, Google Home, Soundhound, etc)
Social Media Platforms (Facebook Messengers, Twitter DM, Telegram, Instagram, etc)
Live Agent Channels (ServiceNow, Salesforce Chat, Your Proprietary Chat, OneReach.ai Native Live Agent, etc)

Total Voice Capabilities

End-to-end control and insights over your voice stack and contact center.

Augment

Augment your current system with state-of-the-art cloud-based conversational AI capabilities. Go from legacy IVR to modern conversations.

Build

Build an independent, end-to-end contact center solution without involving telco middlemen (Genesys, Twilio, etc).

Replace

Replace your entire legacy voice stack. Gradually migrate and modernize existing solutions in weeks instead of years.

All Under One Roof

Native SBC Support

Private Networking

End to End Ownership

All Under One Roof

Full Voice Stack Under One Roof

OneReach.ai has direct connections to telco providers and manages the full voice stack under one roof. This results in higher quality and better overall experience, lower costs, more flexibility, and a more robust support methodology. Load balancing, error handling, failover, auto-scaling, and other features greatly benefit from global deployment and support priorities. Stand up an independent contact center or augment your existing legacy telephony systems.

*Image: a technical architecture diagram from a customer slide deck wherein they depicted the OneReach.ai platform replacing all of their third-party saturated legacy voice stack

*A technical architecture diagram from a customer slide deck wherein they depicted the OneReach.ai platform replacing all of their third-party saturated legacy voice stack

Native SBC Support

Native SBC Support

We natively integrate with our customer’s existing telephony stack using private networking, high-quality codecs, via call control objects via API, SIP, or WebRTC, and direct connections mean cheaper rates. No “Voice Gateway” needed.

Private Networking

Private Networking for Telephony Traffic

Our direct carrier relationships allow us to provide phone numbers, SMS, and PSTN connectivity out of the box with no coding. We provide direct telecom integrations, freeing us from third-party carriers and saving you the cost of a middleman.

End to End Ownership

End to End contact center ownership

Create your own independent contact center or augment your existing legacy systems. Own it end to end with full control over telcos, or supercharge your current systems with AI. In the OneReach.ai platform:

Track call traffic
Find issues and troubleshoot in one place
Buy and manage phone numbers (groups, shortcodes, longcodes, 800, international, SIP)
Capture voice audio directly at the telecom provider (unique to OneReach.ai)

Total Flexibility
With No-Code

With full access to your application’s source code, OneReach.ai’s no code builder finally unlocks the full potential of no code application builders without the sacrifice of conforming to what your builder allows. The next generation of no code is not a compromise between you and your technology.

The impact

Build and customize every part of an experience intuitively with OneReach.ai’s visual builder. Zero coding is required. Developers can crack open components to customize, view, edit, and export all source code.

Full Access

Tools For Every One

Step Builder

Own Your Roadmap

Full Access

Full access to your application's source code

Tools For Every One

Make AI Into A Team Sport With Tools For Everyone

The OneReach.ai platform is designed to be used by cross-functional teams, and it provides a common framework where all members of a team can work on a single solution. Designers can quickly make UX modifications, content managers can implement their own changes to messaging, and developers can support them with access to create their own code within the platform, enabling them to create more complex features through reusable custom components.

Step Builder

Create & Manage Your Step Library With No Code

Step Builder is a tool for creating and deploying code snippets, called "steps", without needing to know how to code. It gives both non-technical and technical users an easy way to build custom steps. Step Builder also offers source code access for full customization, supports testing of steps, version management, no-code UI components, and the creation of help notes for guidance on how to use the step in the flow-building process.

The Step Builder is unique to OneReach.ai and is ideal for businesses looking to increase their efficiency, speed, and feasibility of custom development.

Own Your Roadmap

Independently Create And Manage Your Own IP

Move at your speed. A vendor’s roadmap shouldn't delay a feature you need. Own your roadmap and build features freely with or without OneReach.ai experts. The features created on our platform are serverless javascript functions entirely owned by you. This allows developers to create or iterate on offerings on top of our architecture in a universally accessible coding language without asking for a vendor's permission.

Total Cognitive Architecture

Infrastructure, Experiences & Data

1.5 billion+

1000+

80%

10,000+

Total
Integration

The impact