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OneReach.ai for Logistics and Transportation

Deliver an AI-first logistics experience with OneReach.ai, improving workflows, reducing costs, and simplifying complex processes through automation.

Built for Logistics and Transportation

Automate Tasks, Workflows, and Processes with an AI-First Platform

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Trusted by Industry Leaders Across the Globe

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Leading Global Logistics and Transportation Company Automates Shipping Notifications

Solutions:

  • Leading global provider of comprehensive logistics and transportation solutions built AI agents for shipping and delivery notification management
  • The company receives thousands of calls per day, and created an efficient system so that call centers aren’t overwhelmed
  • This solution services customers, as well as 12k offices and 60K employees

Return on Investment (ROI):

  • 83% CSAT score
  • 80% containment rate

AI Agent Solutions for Common Logistics and Transportation Use Cases

Real-time shipment tracking

Provide real-time updates on shipments, improving transparency and customer satisfaction

Route optimization

Analyze traffic and weather conditions to suggest efficient delivery routes, reducing fuel costs and delivery times

Automated customer support

Automatically handle customer inquiries about shipping status and delivery times, freeing human agents for complex tasks

Inventory management

Using AI agents to predict inventory needs based on historical data — avoid overstocking and ensure adequate supply

Demand forecasting

Analyze market trends and consumer behavior to get AI forecasts on-demand, aiding logistics companies in planning operations

Predictive maintenance

AI agents monitor vehicle and equipment performance to predict maintenance needs, reducing downtime and extending asset lifespan

Supply chain visibility

AI agents provide insights into the supply chain, helping identify bottlenecks and improving efficiency

Customs compliance

AI agents aid in navigating customs regulations by providing real-time information and documentation requirements

Personalized delivery options

Analyzing customer preferences, AI agents offer personalized delivery options, enhancing experience and loyalty

Profile management

Manage supplier and customer profiles with our Relational DBs, which capture all conversational history and create profiles for each employee

The Only Platform Named a Leader By Every Major Analyst Group

OneReach not only provides us a turnkey conversational AI platform and solution, it is also a strategic partner… providing us with valuable advice and enterprise-level solutions, either co-creating with our team or leveraging proven implementations.

Principle Enterprise Architect - Manufacturing Industry

Customer Testimonials

Their platform has a great deal of flexibility and has been able to provide all the required functionality we need for the use cases we are building for.

Associate Director - Product Management - Telecommunication

OneReach.ai encompasses several factors that elevate it beyond other choices. It's communication fabric, intelligent digital worker framework, and conversational UX.

Principal Enterprise Architect. - Retail

Great at proving Al Solutions with in-depth customization for any use case. Great leadership and support team.

Senior Al Engineer - Transportation

The flexibility and openness of their platform allows tighter integrations with our existing investments like CRM and our GenAI RAG implementation.

Head of Business Platforms - Telecommunication

OneReach. Ai was a breath of fresh air when compared to the legacy chatbot solution we had.

Architect - Telecommunication

The engagement from the OneReach team has been fantastic ever since I first engaged with them 15 months ago.

Group Product Manager - Telecommunication

Proven Success in Logistics:

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70%

Automate 70% of Call Volume

Save time

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~40%

Reduction in Transferred Calls

Fewer calls transferred to human agents

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4-8 Week

AI Agent Deployment Time

Design, deploy, and scale quickly

Built for Logistics and Transportation

Automate Tasks, Workflows, and Processes with an AI-First Platform

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