Tech and software companies can deliver AI-first experiences with OneReach.ai, deepening AI product functionality, improving workflows and efficiency, and reducing costs.
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Solutions:
Return on Investment (ROI):
Employees can resolve IT issues on their own with AI-agents reducing support workload and streamlining communications and processes
AI agents test for outages and notify internal teams with recommended next steps
AI agents track and report incidents, escalating to the appropriate people as needed
AI agents provide conversation history, purchase history, and all relevant account information to employees assisting with customer support
AI agents provide notifications and reminders to get requests approved by management
Securely reset passwords
Request new devices, facilitate device returns, and handle maintenance requests via AI agents
Authenticate returning customers, validate emails, and validate payment methods
Manage user accounts, including user-based access controls
Our overall experience has been great working with OneReach. They engage quickly and deeply and provide a lot of value, insight and perspective as we work to create new solutions. Their team is organized and methodical in driving execution of projects, and they maintain a strong focus …
Product Management - Telecommunication Industry
Their platform has a great deal of flexibility and has been able to provide all the required functionality we need for the use cases we are building for.
Associate Director - Product Management - Telecommunication
OneReach.ai encompasses several factors that elevate it beyond other choices. It's communication fabric, intelligent digital worker framework, and conversational UX.
Principal Enterprise Architect. - Retail
Great at proving Al Solutions with in-depth customization for any use case. Great leadership and support team.
Senior Al Engineer - Transportation
The flexibility and openness of their platform allows tighter integrations with our existing investments like CRM and our GenAI RAG implementation.
Head of Business Platforms - Telecommunication
OneReach. Ai was a breath of fresh air when compared to the legacy chatbot solution we had.
Architect - Telecommunication
The engagement from the OneReach team has been fantastic ever since I first engaged with them 15 months ago.
Group Product Manager - Telecommunication
862M
Hours Saved
Optimize workflows with AI agents
4-8 Week
AI Agent Deployment Time
Design and scale quickly
85%
Automated Ticket Resolution
Reduce escalations to human agents
90%
Intent Recognition
Create excellent UX
Automate Tasks, Workflows, and Processes with an AI-First Platform