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Case Studies

Driving Efficiency, Customer Satisfaction, and Growth with AI Agents

Discover how leading enterprises Win with GSX Agent Platform

  • Reduce operational costs by up to 75% and onboarding time from 6 weeks to just 1 week.
  • Boost customer satisfaction, with CSAT scores soaring to 83% and Net Promoter Score (NPS) increasing by +41 points.
  • Achieve up to 70% increase in productivity and automate resolution of over 1 million IT tickets.

Trusted by Industry Leaders Across the Globe

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Curious about what GSX Agent Platform delivers at scale?

Download case studies and gain insights into customer implementations where GSX Agent Platform has delivered:
  • Seamless omnichannel support and self-service for millions of users.
  • Automation of onboarding, ITSM, and HR workflows for large workforces.
  • Multimodal, context-aware AI agents (e.g., voice, SMS, and chat) integrating with enterprise IT systems, such as Salesforce, Microsoft, Genesys, and more.
  • Compliance, security, and Human-in-the-Loop (HitL) functionality for sensitive, high-stakes use cases and processes.

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