GSX Agent Platform

Unified platform to design, train, test, deploy, monitor, optimize, and orchestrate AI agents at scale

Complete Agent Lifecycle Management: Deploy enterprise AI agents in hours with no-code Agent Builder. Design, train, test, deploy, monitor, and optimize intelligent multimodal agents.

AI Agent Orchestration: End-to-end orchestration of advanced AI agents, enabling seamless automation and collaboration across channels, IT systems, and workflows.

Breadth & Depth of Use Cases: Proven use cases for Retail, IT Service Desk, Contact Centers, Customer Experience, Telecom, HR, Insurance, Legal, Manufacturing, and more.

Business Transformation: Drive efficiency and productivity across functions, and elevate customer and employee experiences.

Trusted by Industry Leaders Across the Globe

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The Only Platform Named a Leader By Every Major Analyst Group

GSX Agent Platform vs. Others

Key Differentiators for GSX Agent Platform:

  • No-Code Agent Creation & Agent Lifecycle Management
  • Advanced, Multi-Modal Agent Orchestration at Scale
  • Ecosystem Integrations: Pre-built Bots, Flows and Steps
  • Human-AI Collaboration: Human-in-the-Loop (HitL)
  • Agentic RAG-Powered Knowledge Management
  • Composable, AI-First Architecture
  • No-Code MCP Integration.

GSX Agent Platform: Key Features

No-code Agent Creation & Lifecycle Management

Build agents via natural conversation. Agent Builder provides tools for full agent lifecycle management.

Advanced, Multi-Modal Agent Orchestration

Orchestrate hundreds of agents, retain context and memory across channels.

Ecosystem Integrations: Pre-built Bots, Flows and Steps

Library of 1,500+ templates for integrations, task completion, and Agentic AI features.

Human-AI Collaboration: Human-in-the-Loop

Real-time escalation and human intervention. Supervision and training loops to improve Agent performance.

GSX Platform: Strategic value delivered to our customers

Transformative Value: 9,969% internal rate of return (IRR) and $8 million in yearly cost savings — delivered to a leading US food & beverage distributor.

Customer Delight: A top soft drink brand soared to an 83% customer satisfaction score (CSAT).

Elevated Customer Experience: A Fortune 100 US tire & wheel retailer slashed calls to the stores by 47% and achieved a net promoter score (NPS) of 65%.

What Our Customers Say About Us

Their platform has a great deal of flexibility and has been able to provide all the required functionality we need for the use cases we are building for.

Associate Director - Product Management - Telecommunication

OneReach.ai encompasses several factors that elevate it beyond other choices. It's communication fabric, intelligent digital worker framework, and conversational UX.

Principal Enterprise Architect. - Retail

Great at proving Al Solutions with in-depth customization for any use case. Great leadership and support team.

Senior Al Engineer - Transportation

The flexibility and openness of their platform allows tighter integrations with our existing investments like CRM and our GenAI RAG implementation.

Head of Business Platforms - Telecommunication

OneReach. Ai was a breath of fresh air when compared to the legacy chatbot solution we had.

Architect - Telecommunication

The engagement from the OneReach team has been fantastic ever since I first engaged with them 15 months ago.

Group Product Manager - Telecommunication

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