Orchestrate hundreds of AI agents: Customers typically automate 10-50+ use cases
Deploy in weeks: Typical time to deployment is 4-8 weeks
Enterprise grade: Used by Fortune 1000 enterprises; built-in security and governance
Cost savings: An American food and beverage distributor and bottler achieved an Internal Rate of Return (IRR) of 9,969%, resulting in $8 million in cost savings per year.
Improve customer experience: One of the most-valued soft drink brands achieved an average Customer Satisfaction Score (CSAT) of up to 83%.
Contact center transformation: Fortune 50 US-based tire and wheel retailer achieved 47% reduction in calls to stores.
Solution: The learning sciences company built a single-chat entry point for dozens of customer segments across various web locations.
Key Technologies: Text-to-Speech (TTS), Speech-to-Text (STT), intent recognition, native voice stack, conversational reporting and analytics, integration with Salesforce agent UI and Customer Relationship Management (CRM).
Results:
Reduction in chats transferred to agents
Increase in self-service
Improvement in call transfers to agents
+
Their platform has a great deal of flexibility and has been able to provide all the required functionality we need for the use cases we are building for.
Associate Director - Product Management - Telecommunication
OneReach.ai encompasses several factors that elevate it beyond other choices. It's communication fabric, intelligent digital worker framework, and conversational UX.
Principal Enterprise Architect. - Retail
Great at proving Al Solutions with in-depth customization for any use case. Great leadership and support team.
Senior Al Engineer - Transportation
The flexibility and openness of their platform allows tighter integrations with our existing investments like CRM and our GenAI RAG implementation.
Head of Business Platforms - Telecommunication
OneReach. Ai was a breath of fresh air when compared to the legacy chatbot solution we had.
Architect - Telecommunication
The engagement from the OneReach team has been fantastic ever since I first engaged with them 15 months ago.
Group Product Manager - Telecommunication
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