Attempts at scaling GUIs, like Sharepoint and Salesforce, ultimately revealed the hard truth that a UI with a hundred tabs designed by as many people is even worse to navigate than it sounds. Salesforce acquired Slack so it could rebuild around a unifying.
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While far from a perfect replacement for humans, artificial intelligence is getting smarter. And fast.
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Wow, 64% of texters prefer it over phone for customer support. This graphic shows many more stats on the effects of a business using text messaging to interact with customers.
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“If you think of neural networks as a software stack and not just a pretty…
Read MoreThese are all the reality and expectation for Contact Centers who have thoughtfully implemented SMS.
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In honor of Customer Service Week, we asked industry influencers for their opinion on the #1 way any company could improve customer service.
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Today, there are more ways than ever before to connect with your customers. As communication options have evolved and grown, customers have come to expect a seamless communication experience across channels.
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In today’s world, customer service is no longer restricted to a simple phone call. A recent report from Dimension Data […]
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Historically, companies have incorporated texting into their business strategy for outbound marketing or reminder blasts, […]
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72% of business execs believe AI will be the business advantage of the future.
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