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September 3, 2018 / AI, All, Uncategorized

WELCOME TO THE ERA OF THE AI COWORKER

While far from a perfect replacement for humans, artificial intelligence is getting smarter. And fast.

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Elias Parker September 3, 2018
September 3, 2018 / All, OmniChannel, Uncategorized

People Want to Text Your Business

Wow, 64% of texters prefer it over phone for customer support. This graphic shows many more stats on the effects of a business using text messaging to interact with customers.

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Robb September 3, 2018
September 3, 2018 / All, OmniChannel, Phone, SMS, Strategy, Uncategorized, Voice

Software 2.0 – Reinterpreting Software

…

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Robb September 3, 2018
September 2, 2018 / All, Uncategorized

Do’s & Don’ts when integrating SMS into your Contact Center

These are all the reality and expectation for Contact Centers who have thoughtfully implemented SMS.

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Robb September 2, 2018
September 2, 2018 / All, Uncategorized

The Influencers: Customer Service Report

In honor of Customer Service Week, we asked industry influencers for their opinion on the #1 way any company could improve customer service.

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Robb September 2, 2018
September 2, 2018 / All, Uncategorized

How to Integrate Multiple Channels into a Single Seamless Experience

Today, there are more ways than ever before to connect with your customers. As communication options have evolved and grown, customers have come to expect a seamless communication experience across channels.

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Robb September 2, 2018
September 2, 2018 / All, Uncategorized

Why Your Mobile Strategy Isn’t Complete Without Text Messaging

In today’s world, customer service is no longer restricted to a simple phone call. A recent report from Dimension Data […]

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Robb September 2, 2018
September 2, 2018 / All, Uncategorized

Harris Poll: Customers Prefer SMS Over Phone for Many Tasks, It’s Official.

Historically, companies have incorporated texting into their business strategy for outbound marketing or reminder blasts, […]

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Robb September 2, 2018
September 2, 2018 / All, OmniChannel, Strategy, Uncategorized

Amplifying Management With AI Implementation – PWC

72% of business execs believe AI will be the business advantage of the future.

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Robb September 2, 2018
September 2, 2018 / AI, All, OmniChannel, SMS, Strategy, Uncategorized, Voice

10 Questions Every Org. Must Consider If In The Race

In order to understand the importance of chatbots and voice bots in today’s business world, you first have to note the context […]

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Robb September 2, 2018

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