Conversational Interfaces Scale in Ways GUIs Never Will
Attempts at scaling GUIs, like Sharepoint and Salesforce, ultimately revealed the hard truth that a UI with a hundred tabs designed by as many people is even worse to navigate than it sounds. Salesforce acquired Slack so it could rebuild around a unifying.
WELCOME TO THE ERA OF THE AI COWORKER
While far from a perfect replacement for humans, artificial intelligence is getting smarter. And fast.
People Want to Text Your Business
Wow, 64% of texters prefer it over phone for customer support. This graphic shows many more stats on the effects of a business using text messaging to interact with customers.
Software 2.0 – Reinterpreting Software
“If you think of neural networks as a software stack and not just a pretty good classifier, it becomes quickly apparent that they have a huge number of advantages and a lot of potential for transforming software in general.” Reinterpreting the way you understand neural networks will completely change the way you think of software. […]
Implementing the Omnichannel Experience
Omnichannel is not just for retail. Learn how any type of business can implement an omnichannel solution by looking at a day in the life of a customer.
Do’s & Don’ts when integrating SMS into your Contact Center
These are all the reality and expectation for Contact Centers who have thoughtfully implemented SMS.
The Influencers: Customer Service Report
In honor of Customer Service Week, we asked industry influencers for their opinion on the #1 way any company could improve customer service.
How to Integrate Multiple Channels into a Single Seamless Experience
Today, there are more ways than ever before to connect with your customers. As communication options have evolved and grown, customers have come to expect a seamless communication experience across channels.
Why Your Mobile Strategy Isn’t Complete Without Text Messaging
In today’s world, customer service is no longer restricted to a simple phone call. A recent report from Dimension Data […]
Harris Poll: Customers Prefer SMS Over Phone for Many Tasks, It’s Official.
Historically, companies have incorporated texting into their business strategy for outbound marketing or reminder blasts, […]