While far from a perfect replacement for humans, artificial intelligence is getting smarter. And fast.
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While far from a perfect replacement for humans, artificial intelligence is getting smarter. And fast.
Read MoreWow, 64% of texters prefer it over phone for customer support. This graphic shows many more stats on the effects of a business using text messaging to interact with customers.
Read MoreThese are all the reality and expectation for Contact Centers who have thoughtfully implemented SMS.
Read MoreIn honor of Customer Service Week, we asked industry influencers for their opinion on the #1 way any company could improve customer service.
Read MoreToday, there are more ways than ever before to connect with your customers. As communication options have evolved and grown, customers have come to expect a seamless communication experience across channels.
Read MoreIn today’s world, customer service is no longer restricted to a simple phone call. A recent report from Dimension Data […]
Read MoreHistorically, companies have incorporated texting into their business strategy for outbound marketing or reminder blasts, […]
Read More72% of business execs believe AI will be the business advantage of the future.
Read MoreIn order to understand the importance of chatbots and voice bots in today’s business world, you first have to note the context […]
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