While far from a perfect replacement for humans, artificial intelligence is getting smarter. And fast.
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People Want to Text Your Business
Wow, 64% of texters prefer it over phone for customer support. This graphic shows many more stats on the effects of a business using text messaging to interact with customers.
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Software 2.0 – Reinterpreting Software
Do’s & Don’ts when integrating SMS into your Contact Center
These are all the reality and expectation for Contact Centers who have thoughtfully implemented SMS.
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The Influencers: Customer Service Report
In honor of Customer Service Week, we asked industry influencers for their opinion on the #1 way any company could improve customer service.
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How to Integrate Multiple Channels into a Single Seamless Experience
Today, there are more ways than ever before to connect with your customers. As communication options have evolved and grown, customers have come to expect a seamless communication experience across channels.
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Why Your Mobile Strategy Isn’t Complete Without Text Messaging
In today’s world, customer service is no longer restricted to a simple phone call. A recent report from Dimension Data […]
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Harris Poll: Customers Prefer SMS Over Phone for Many Tasks, It’s Official.
Historically, companies have incorporated texting into their business strategy for outbound marketing or reminder blasts, […]
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Amplifying Management With AI Implementation – PWC
72% of business execs believe AI will be the business advantage of the future.
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10 Questions Every Org. Must Consider If In The Race
In order to understand the importance of chatbots and voice bots in today’s business world, you first have to note the context […]
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