You Don’t Need An App for That
In July of 2013 Toby Shapshak, the South African speaker, strategist and editor of Stuff Magazine, did a TED talk called You Don’t Need An App For That. Business leaders, innovators and experience designers would soon realize how profound this TED talk was to the rest of the world. Shapshak’s astute observations and message to […]
Weekly Review: 07/10
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.
Weekly Review: 5/31 Edition
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.
Mobile Phones Aren’t Even Phones Anymore
This guest post is written by Olga Grigorenko, a freelance writer for Fueled. We can all remember the days when we memorized our friends’ numbers, carefully recorded new contacts in address books, and coquettishly wrote down our digits on party napkins. Telephones were lifelines and phone calls were indispensable. But then mobile phones happened, and our […]
Text Messages vs Push Notifications: Some Key Considerations
Push notifications are big business. Apple has sent over 7.4 trillion push notifications since the launch of iCloud in 2011, and research has found 84% of millennials respond to retailers’ push notifications. In fact, Facebook has even create an app specifically devoted to notifications, and the New York Times has an 11-person team dedicated to […]
[INFOGRAPHIC] Mobile Apps vs Text Messaging
Does your business really need an app? Unless you’ve really got your heart (and wallet) set on it, probably not. Compare mobile apps and text messaging with this handy infographic.
How Voice and Text Can Increase Your Mobile App Downloads
Many of today’s top businesses offer a mobile app, and all of them are looking for downloads in an increasingly prevalent mobile market. There were an estimated 138 billion global app downloads in 2014, and that number is set to double to 270 billion in 2017. With over half of American consumers downloading around four […]
SMS Support: When an App Isn’t Enough
Having a “mobile strategy” goes beyond just having a mobile application and mobile friendly website. It means using all of the capabilities of today’s mobile phones and understanding the role that these devices play in the lives of your customers. How much of a role? Not to get too personal, but more people would rather […]
Mobile Apps vs. Text Chat: Which One Is Better for Business?
In the business world, the ability to utilize and offer intelligent automation solutions is a crucial part of continued growth. In the contact center environment, introducing alternative channels like text and chat can lower costs while providing customers with a range of options. Over the past few years, mobile apps have become a prevalent fixture […]