Should companies buy voice bots or build them? Let’s dive into the core components of an effective voice bot, what should be configured (and by whom), and how you should consider integrating bots into the customer process.
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Category: Bots
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The Myth of the Pre-Built Conversational AI Use Case
Plenty of vendors will tell you otherwise, but pre-builds are of little use when it comes to maximizing conversational AI.
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Stakeholder Journey Maps: the Key to Using Big Data in AI Builds
Stakeholder journey maps can be really powerful tools when equipped with design thinking and data science.
Read MoreJourney To An Intelligent Ecosystem
This will be a complicated journey fraught with difficult decisions, but it also offers willing…
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Concierge Bots – Band-aid to an Automation Strategy
Concierge bots, super bots, master bots, triage bots – call them what you will, but they may not be the answer.
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Fast Company | Neuroscientist Dr. Tara Swart
There’s a lot of uncertainty about what the workplace will look like in the next 5 years, here’s what neuroscientist Dr. Swart thinks.
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Science Direct | An experimental study of human–chatbot interaction
Understanding the users side could be critical for designing good chatbots and virtual agents.
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The WIRED Guide to Artificial Intelligence
Tech companies’ heavy investments in AI are already changing our lives and gadgets, and laying the groundwork for a more AI-centric future.
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These Jobs are Most Likely to Be Taken Over by Bots
Jobs that are highly repeatable and performed in predictable environments […]
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Webinar Recording | MuleSoft + OneReach.ai
Conversational AI: Go Beyond Chatbots with Intelligent Customer and Employee Experiences In this webinar we…
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