Stakeholder Journey Maps: the Key to Using Big Data in AI Builds
Stakeholder journey maps can be really powerful tools when equipped with design thinking and data science.
Fast Company | Neuroscientist Dr. Tara Swart
There’s a lot of uncertainty about what the workplace will look like in the next 5 years, here’s what neuroscientist Dr. Swart thinks.
Science Direct | An experimental study of human–chatbot interaction
Understanding the users side could be critical for designing good chatbots and virtual agents.
The WIRED Guide to Artificial Intelligence
Tech companies’ heavy investments in AI are already changing our lives and gadgets, and laying the groundwork for a more AI-centric future.
These Jobs are Most Likely to Be Taken Over by Bots
Jobs that are highly repeatable and performed in predictable environments […]
Webinar Recording | MuleSoft + OneReach.ai
Conversational AI: Go Beyond Chatbots with Intelligent Customer and Employee Experiences In this webinar we attempt to go around the chatbot hype. With conversational AI, your customers and employees get the answers they need fast. It’s more than simple “if-then” logic; it incorporates natural language to make human-to-machine conversations more like human-to-human ones. The result? […]
Harvard Business Review: Building the AI Powered Organization
“Artificial intelligence is reshaping business—though not at the blistering pace many assume. True, AI is now guiding decisions on everything from crop harvests to bank loans, and once pie-in-the-sky prospects such as totally automated customer service are on the horizon. The technologies that enable AI, like development platforms and vast processing power and data storage, […]
Harvard Business Review: Does your Company Really Need a Chatbot?
“Chatbots — automated conversation systems — have become increasingly sophisticated. Should you design and deploy one that can interact with your customers? If you’re an executive making that decision right now, you may feel caught between A.I. hype on the one hand, and the fear that machines might not treat your customers right on the […]
WE’RE GOING TO MARS
Innovative minds from academia, start-ups, and Fortune 100 companies gather to learn, share, and further imagine how Machine learning, Automation, Robotics, and Space will shape the future. You’ll find us in the showcase, kitty corner to Nasa Rover, beside the Robotics exhibit. We can’t wait to hear from this year’s featured speakers, including Jeff Bezos, […]
6 Design Principles for AI in Digital Business
“Artificial intelligence (AI) can augment or automate decisions and tasks today performed by humans, making it indispensable for digital business transformation. With AI, organizations can reduce labor costs, generate new business models, and improve processes or customer service. However, most AI technologies remain immature. “To overcome this hurdle, CIOs must ensure that applications intended to […]