Should companies buy voice bots or build them? Let’s dive into the core components of an effective voice bot, what should be configured (and by whom), and how you should consider integrating bots into the customer process.
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Should companies buy voice bots or build them? Let’s dive into the core components of an effective voice bot, what should be configured (and by whom), and how you should consider integrating bots into the customer process.
Read MorePlenty of vendors will tell you otherwise, but pre-builds are of little use when it comes to maximizing conversational AI.
Read MoreStakeholder journey maps can be really powerful tools when equipped with design thinking and data science.
Read MoreThis will be a complicated journey fraught with difficult decisions, but it also offers willing…
Read MoreConcierge bots, super bots, master bots, triage bots – call them what you will, but they may not be the answer.
Read MoreThere’s a lot of uncertainty about what the workplace will look like in the next 5 years, here’s what neuroscientist Dr. Swart thinks.
Read MoreUnderstanding the users side could be critical for designing good chatbots and virtual agents.
Read MoreTech companies’ heavy investments in AI are already changing our lives and gadgets, and laying the groundwork for a more AI-centric future.
Read MoreJobs that are highly repeatable and performed in predictable environments […]
Read MoreConversational AI: Go Beyond Chatbots with Intelligent Customer and Employee Experiences In this webinar we…
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