Voice Bots: Buy or Build?

Should companies buy voice bots or build them? Let’s dive into the core components of an effective voice bot, what should be configured (and by whom), and how you should consider integrating bots into the customer process.

Journey To An Intelligent Ecosystem

This will be a complicated journey fraught with difficult decisions, but it also offers willing organizations a chance to reflect on the outdated processes and systems that have been holding them back for years. Once you’re familiar with the terms associated with intelligent automation, you can explore the ways in which IDWs evolve and begin […]