Recently, I was asked about voice replication technology and whether there were potential applications in…
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Category: Customer Experience
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Combining NLP and NLU to Deliver Real ROI
There’s a common misconception in the marketplace that conversational AI basically comes down to people…
Read MoreWhy Low Latency Isn’t Always the Right Latency
Designing successful conversational experiences isn’t always about speed
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OneReach.ai Receives Highest Scores from Gartner in Customer Service and Human Resources Use Cases
OneReach.ai Receives Highest Scores from Gartner in Customer Service and Human Resources Use Cases!
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Gartner names OneReach.ai a Leader in Magic Quadrant
OneReach.ai named a LEADER in the inaugural 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms.
Read MoreEthics Of Experiential AI
“We shape our tools and thereafter our tools shape us.” I had the extremely good…
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Conversational Interfaces Scale in Ways GUIs Never Will
Attempts at scaling GUIs, like Sharepoint and Salesforce, ultimately revealed the hard truth that a UI with a hundred tabs designed by as many people is even worse to navigate than it sounds. Salesforce acquired Slack so it could rebuild around a unifying.
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HBR | Can AI Nudge Us to Make Better Choices?
Nudge theory suggests that simple nudges can really impact human behavior.
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For Successful AI: Train both Algorithms and Humans
Agents in the loop should have a real understanding of how the AI works to avoid “automation surprise.”
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Gartner | Improving Digital and Self Service Capabilities to Sail Through Covid-19
Companies are employing digital tools to help with triaging the increased request volume.
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