Robb Wilson’s Thoughts on AI Voice Cloning
Recently, I was asked about voice replication technology and whether there were potential applications in human resource management scenarios, like replicating a CEO’s voice for internal communications. The timing of the question was interesting because the answer ties directly to something I’ve been thinking a lot about: the skeuomorphic phase of conversational design that we’re […]
Combining NLP and NLU to Deliver Real ROI
There’s a common misconception in the marketplace that conversational AI basically comes down to people talking to machines. For anyone eager to capitalize on the opportunities conversational AI affords, this is a dangerous line of thinking. Part of the confusion arises from a fundamental misunderstanding of the technologies that allow machines to understand human language, […]
Why Low Latency Isn’t Always the Right Latency
Designing successful conversational experiences isn’t always about speed
OneReach.ai Receives Highest Scores from Gartner in Customer Service and Human Resources Use Cases
OneReach.ai Receives Highest Scores from Gartner in Customer Service and Human Resources Use Cases!
Gartner names OneReach.ai a Leader in Magic Quadrant
OneReach.ai named a LEADER in the inaugural 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms.
Ethics Of Experiential AI
“We shape our tools and thereafter our tools shape us.” I had the extremely good fortune of growing up under the tutelage of family friend and neighbor (and renowned Canadian philoso- pher) Marshall McLuhan. A man who more or less predicted the World Wide Web 30 years before it emerged, McLuhan uttered countless impactful and […]
Conversational Interfaces Scale in Ways GUIs Never Will
Attempts at scaling GUIs, like Sharepoint and Salesforce, ultimately revealed the hard truth that a UI with a hundred tabs designed by as many people is even worse to navigate than it sounds. Salesforce acquired Slack so it could rebuild around a unifying.
HBR | Can AI Nudge Us to Make Better Choices?
Nudge theory suggests that simple nudges can really impact human behavior.
For Successful AI: Train both Algorithms and Humans
Agents in the loop should have a real understanding of how the AI works to avoid “automation surprise.”
Gartner | Improving Digital and Self Service Capabilities to Sail Through Covid-19
Companies are employing digital tools to help with triaging the increased request volume.