Recently, I was asked about voice replication technology and whether there were potential applications in human resource management scenarios, like replicating a CEO’s voice for internal communications. The timing of the question was interesting because the answer ties directly to something I’ve been thinking a lot about: the skeuomorphic phase of conversational design that we’re […]
There’s a common misconception in the marketplace that conversational AI basically comes down to people talking to machines. For anyone eager to capitalize on the opportunities conversational AI affords, this is a dangerous line of thinking. Part of the confusion arises from a fundamental misunderstanding of the technologies that allow machines to understand human language, […]
Designing successful conversational experiences isn’t always about speed
OneReach.ai Receives Highest Scores from Gartner in Customer Service and Human Resources Use Cases!
OneReach.ai named a LEADER in the inaugural 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms.
“We shape our tools and thereafter our tools shape us.” I had the extremely good fortune of growing up under the tutelage of family friend and neighbor (and renowned Canadian philoso- pher) Marshall McLuhan. A man who more or less predicted the World Wide Web 30 years before it emerged, McLuhan uttered countless impactful and […]
Attempts at scaling GUIs, like Sharepoint and Salesforce, ultimately revealed the hard truth that a UI with a hundred tabs designed by as many people is even worse to navigate than it sounds. Salesforce acquired Slack so it could rebuild around a unifying.
Nudge theory suggests that simple nudges can really impact human behavior.
Agents in the loop should have a real understanding of how the AI works to avoid “automation surprise.”
Companies are employing digital tools to help with triaging the increased request volume.