In a noble effort to cut costs, many businesses use interactive voice response (IVR) systems…
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Category: Customer Experience
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5 Customer Expectations Every Contact Center Should Know
Customer expectations are constantly changing, but here’s five that you can count on.
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Top 5 Things that Make or Break You in Any Industry
It doesn’t matter if your business is flowers, transportation, IT consulting or anything else—certain qualities…
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5 Tips When Adding New Communication Channels into Your Business
The way people communicate with one another is rapidly changing. We are spending more time…
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