Nudge theory suggests that simple nudges can really impact human behavior.
Agents in the loop should have a real understanding of how the AI works to avoid “automation surprise.”
Why Fast Company labelled OneReach.ai as a World Changing Idea
CS 2.0 has won a Gold 2020 Edison Award for the innovations in AI applications.
One emerging customer service channel—texting via SMS—is turning out to be more important than previously thought. To find out exactly what customer. . [..]
In order to understand the importance of chatbots and voice bots in today’s business world, you first have to note the context […]
72% of business execs believe AI will be the business advantage of the future.
Historically, companies have incorporated texting into their business strategy for outbound marketing or reminder blasts, […]
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