Cognitive artificial intelligence is expected to be a big business as research firm IDC forecast that firms will spend approximately $77.6 billion […]
Among other important predictions, IDC believes that AI and machine learning will achieve adoption scale […]
One emerging customer service channel—texting via SMS—is turning out to be more important than previously thought. To find out exactly what customer. . [..]
In order to understand the importance of chatbots and voice bots in today’s business world, you first have to note the context […]
72% of business execs believe AI will be the business advantage of the future.
Historically, companies have incorporated texting into their business strategy for outbound marketing or reminder blasts, […]
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