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September 1, 2016 / Automation, Bots, Customer Satisfaction, Texting

Sharing the Love: Amy Krouse Rosenthal and the Emerging Connection between Author and Reader

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Elias Parker September 1, 2016
July 21, 2016 / Bots, Customer Experience, Customer Satisfaction, Customer Service, Infographic, Marketing, Miscellaneous, Mobile, OmniChannel, Texting, Weekly Review

Weekly Review: 07/18

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Elias Parker July 21, 2016
July 7, 2016 / Bots, Customer Experience, Customer Satisfaction, Customer Service, Marketing, Miscellaneous, Weekly Review

Weekly Review: 07/03

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Elias Parker July 7, 2016
June 23, 2016 / Automation, Bots, Communication, Customer Experience, Customer Satisfaction, Customer Service, Miscellaneous, OmniChannel, Self-Service

Weekly Review: 06/19

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Elias Parker June 23, 2016
September 2, 2015 / Big Ideas, Contact Center, Customer Satisfaction, Operations

All Call Center Metrics Are Important. But Have You Tried Using This One?

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Elias Parker September 2, 2015
August 27, 2015 / Automation, Big Ideas, Communication, Customer Experience, Customer Satisfaction, Customer Service, Gripes, Mobile, Mobile Payments, Texting, Use Cases

I Tried To Text Domino’s for Pizza And Had a Horrible Customer Experience

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Elias Parker August 27, 2015
August 6, 2015 / Customer Experience, Customer Satisfaction, Customer Service, How To

How to Provide Great Customer Service Across the Globe

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Elias Parker August 6, 2015
July 23, 2015 / Customer Experience, Customer Satisfaction, Customer Service, Statistics

25 Statistics on the Power of Positive Customer Service

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Elias Parker July 23, 2015
December 8, 2014 / Customer Satisfaction, Healthcare, Texting

How to Give Your Healthcare Communications a Boost

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Elias Parker December 8, 2014
November 12, 2014 / Customer Satisfaction, Texting

Want to Increase Customer Satisfaction? Use Text Messaging

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Elias Parker November 12, 2014

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