Throughout much of history, authors have maintained a distance from readers, their experiences separated by…
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Throughout much of history, authors have maintained a distance from readers, their experiences separated by…
Read MoreHappy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile…
Read MoreHappy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile…
Read MoreHappy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile…
Read MoreThere are a lot of call center metrics out there that measure customer satisfaction—CSAT, Net…
Read MoreTired of ordering pizza over the phone? Domino’s understands—that’s why they’ve launched AnyWare, letting you…
Read MoreThere are 7.125 billion people in the world. Each person is a unique, complex individual…
Read MoreCustomer service stories often surface in a negative light—a service wasn’t cancelled, no one responded…
Read MoreHaving observed dozens of providers and staff members in their natural work environment, we have…
Read MoreOn an ordinary day in most places in the industrialized world you can see hoards…
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