Throughout much of history, authors have maintained a distance from readers, their experiences separated by…
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Category: Customer Satisfaction
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Weekly Review: 07/18
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile…
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Weekly Review: 07/03
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile…
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Weekly Review: 06/19
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile…
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All Call Center Metrics Are Important. But Have You Tried Using This One?
There are a lot of call center metrics out there that measure customer satisfaction—CSAT, Net…
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I Tried To Text Domino’s for Pizza And Had a Horrible Customer Experience
Tired of ordering pizza over the phone? Domino’s understands—that’s why they’ve launched AnyWare, letting you…
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How to Provide Great Customer Service Across the Globe
There are 7.125 billion people in the world. Each person is a unique, complex individual…
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25 Statistics on the Power of Positive Customer Service
Customer service stories often surface in a negative light—a service wasn’t cancelled, no one responded…
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How to Give Your Healthcare Communications a Boost
Having observed dozens of providers and staff members in their natural work environment, we have…
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Want to Increase Customer Satisfaction? Use Text Messaging
On an ordinary day in most places in the industrialized world you can see hoards…
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