Companies are employing digital tools to help with triaging the increased request volume.
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Category: Customer Service
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CTO of [24]7.ai Shares Why Conversational AI Needs Conversation Design
Conversation design is critical to realizing the benefits of conversational commerce.
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[INFOGRAPHIC] The Top 10 Customer Service Skills You Need to Have
This guest post is written by Matthew Olszewski, a Polish writer who covers topics surrounding personal…
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Weekly Review: 07/18
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile…
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Weekly Review: 07/10
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile…
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Weekly Review: 07/03
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile…
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Weekly Review: 06/19
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile…
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Why Digital Customer Service must Balance Automation & Human Connection
This guest post is written by Stephan Delbos, Editor & Content Manager at Brand Embassy. The hype…
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Weekly Review: 5/31 Edition
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile…
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Leading Off Customer Interactions With Positivity
This guest post is written by Jeremy Watkin, Head of Quality at FCR. I’m a…
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