Combining NLP and NLU to Deliver Real ROI
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There’s a common misconception in the marketplace that conversational AI basically comes down to people talking to machines. For anyone eager to capitalize on the opportunities conversational AI affords, this is a dangerous line of thinking. Part of the confusion arises from a fundamental misunderstanding of the technologies that allow machines to understand human language, […]
Why Low Latency Isn’t Always the Right Latency
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Designing successful conversational experiences isn’t always about speed
Conversational Design Patterns Part 4: Teach, Predict, Human-in-the-Loop and Share
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Part 4: How to use conversational design patterns as collectable inspiration for your designs.
Conversational Interfaces Scale in Ways GUIs Never Will
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Attempts at scaling GUIs, like Sharepoint and Salesforce, ultimately revealed the hard truth that a UI with a hundred tabs designed by as many people is even worse to navigate than it sounds. Salesforce acquired Slack so it could rebuild around a unifying.
Conversational Design Patterns Part 3: Callback, Chase, Nudge, Transact, Coordinate, and Track
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Part 3: How to use conversational design patterns as collectable inspiration for your designs.
Conversational Design Patterns Part 2: Q&A, Find, Contextualize, Memorize, Guide, Remind
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Part 2: How to use conversational design patterns as collectable inspiration for your designs.
Conversational Design Patterns Part 1: You Will Fail Without a Design Strategy
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A 4-part series sharing some of the key patterns that have emerged from successful conversational AI projects.
Competing in the age of AI | HBR
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What does it look like to stay competitive in the age of AI?
HBR | Can AI Nudge Us to Make Better Choices?
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Nudge theory suggests that simple nudges can really impact human behavior.
For Successful AI: Train both Algorithms and Humans
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Agents in the loop should have a real understanding of how the AI works to avoid “automation surprise.”