Competing in the age of AI | HBR
What does it look like to stay competitive in the age of AI?
HBR | Can AI Nudge Us to Make Better Choices?
Nudge theory suggests that simple nudges can really impact human behavior.
For Successful AI: Train both Algorithms and Humans
Agents in the loop should have a real understanding of how the AI works to avoid “automation surprise.”
Deloitte | Cognitive Collaboration
Intelligent augmentation is “not building machines that think like humans, but designing machines that help humans think better.”
HBR | How Digital Design Drives User Behavior
Decisions of all kinds are increasingly made on screens — and with that comes an often-ignored consequences.
OneReach.ai leads the pack; “in a class of its own”
UX Magazine assessed each vendor on Gartner’s list of conversational AI platforms and found OneReach.ai to be “in a class of its own.”
CTO of [24]7.ai Shares Why Conversational AI Needs Conversation Design
Conversation design is critical to realizing the benefits of conversational commerce.