Combining NLP and NLU to Deliver Real ROI
There’s a common misconception in the marketplace that conversational AI basically comes down to people talking to machines. For anyone eager to capitalize on the opportunities conversational AI affords, this is a dangerous line of thinking. Part of the confusion arises from a fundamental misunderstanding of the technologies that allow machines to understand human language, […]
Why Low Latency Isn’t Always the Right Latency
Designing successful conversational experiences isn’t always about speed
Conversational Design Patterns Part 4: Teach, Predict, Human-in-the-Loop and Share
Part 4: How to use conversational design patterns as collectable inspiration for your designs.
Conversational Interfaces Scale in Ways GUIs Never Will
Attempts at scaling GUIs, like Sharepoint and Salesforce, ultimately revealed the hard truth that a UI with a hundred tabs designed by as many people is even worse to navigate than it sounds. Salesforce acquired Slack so it could rebuild around a unifying.
Conversational Design Patterns Part 3: Callback, Chase, Nudge, Transact, Coordinate, and Track
Part 3: How to use conversational design patterns as collectable inspiration for your designs.
Conversational Design Patterns Part 2: Q&A, Find, Contextualize, Memorize, Guide, Remind
Part 2: How to use conversational design patterns as collectable inspiration for your designs.
Conversational Design Patterns Part 1: You Will Fail Without a Design Strategy
A 4-part series sharing some of the key patterns that have emerged from successful conversational AI projects.
Competing in the age of AI | HBR
What does it look like to stay competitive in the age of AI?
HBR | Can AI Nudge Us to Make Better Choices?
Nudge theory suggests that simple nudges can really impact human behavior.
For Successful AI: Train both Algorithms and Humans
Agents in the loop should have a real understanding of how the AI works to avoid “automation surprise.”