UX Magazine | Navigating Uncertainty
Products and technology are facing new and increasing demands, now more than ever.
Fast Company | Digital Tools to Mitigate the Coronavirus Crisis
Telehealth allows people who think they’re experiencing symptoms of COVID-19 to talk to doctors, nurses, and PAs and get triaged from their homes.
Why Texting Is Great for Medical Appointment Reminders and Medication Adherence
I recently got an appointment reminder from my eye doctor asking me to confirm my appointment over text messaging (see below).
Patients Want to Communicate With You, Even When They’re Healthy
A 2013 study found that 80 percent of patients say it is their doctors job to keep them healthy, not just to treat them when they are ill, and “70 percent of respondents say their doc has never checked on them when they weren’t sick in order to help them stay healthy.”
Patients Are Shopping. Are You On Their List?
Now more than ever, patients are behaving like empowered healthcare consumers. Rising deductibles associated with the Affordable Care Act (up by 26%), for example, are causing patients to pay closer attention to their healthcare decisions. It’s no surprise, then, that research from Deloitte shows an increasing number of people that are going online to find information to […]
3 Reasons Your Practice Needs SMS
As published by Nielsen Mobile, “the typical U.S. mobile subscriber sends and receives more SMS text messages than telephone calls.” This may not come as a surprise. However, the fact that this has been the case since 2008 might. So why haven’t service oriented companies adopted this communication channel to deliver a more delightful experience for […]
Are Patients Texting Your Practice?
It’s not uncommon to find a OneReach team member wearing a bright blue t-shirt with the words “Can I Text Your Business” in big block letters on the front of it. My colleague and I were both wearing them at the International Customer Managment Institute conference in San Diego a couple months ago, when a woman who […]
How to Give Your Healthcare Communications a Boost
Having observed dozens of providers and staff members in their natural work environment, we have seen and heard a lot. But some of the personal stories that we’ve heard are hard to forget and worth sharing. These stories shed light on the truth about healthcare communications and the workflows of these dedicated, and often over-worked, […]
One Simple Tool That Will Make Your Practice More Efficient
You may not be a doctor, but you’ve been a patient. And you’ve definitely had to call in to a doctor’s office before. How do you recall that experience going? Was it simple, quick, and effortless? Was the staff member you spoke with warm, friendly, and helpful? Or was it a rushed experience, lacking of […]