[INFOGRAPHIC] The Top 10 Customer Service Skills You Need to Have
This guest post is written by Matthew Olszewski, a Polish writer who covers topics surrounding personal development, psychology and business. If you want to stand out from your competition, it isn’t enough to have a high quality product. Many companies have realized the fact that the market isn’t as important as the customers. In addition, the present […]
Weekly Review: 07/18
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.
[INFOGRAPHIC] How Bad Customer Service Affects Your Business
This guest post is written by Robbie Richards, a member of the content marketing team at Jitbit. Consider this: 89% of consumers have stopped doing business with a company because of a bad experience. AND… 86% will not purchase from a business with negative online reviews. The takeaway? Bad customer service is the fastest way to […]
[INFOGRAPHIC] Mobile Apps vs Text Messaging
Does your business really need an app? Unless you’ve really got your heart (and wallet) set on it, probably not. Compare mobile apps and text messaging with this handy infographic.
[INFOGRAPHIC] Implementing the Omnichannel Experience
Companies are connecting with customers in more ways than ever, but when it comes to customer support, many businesses still rely on just phone or email. While these are important channels, customers are beginning to expect more options from the companies they do business with. Customers ultimately expect businesses to support how they want to communicate — […]
[INFOGRAPHIC]–Harris Poll Results
Check out this infographic accompanying our Harris Poll Report!