14 Low-Cost Ways to Celebrate Customer Service Week [SLIDESHARE]
With Customer Service Week on the (very near) horizon, excitement is high and budgets are, well, where they are. Keeping costs in mind, we’ve come up with 14 low-cost ways to celebrate Customer Service Week, with some help from our #ICMIchat friends.
Weekly Review: Success, Summer and Service
Happy Friday! Here’s our five picks for the best customer service, customer experience and mobile articles of the week, in no particular order.
Weekly Review: Robots, Relationships and Redesigns
Happy Friday! Best day of the week, right? To celebrate, we’ve decided to start a weekly series highlighting the best articles of the week discussing customer service, customer experience, mobile and more. Here’s our five picks for the best articles of the week, in no particular order.
Are Mobile Messaging Apps Overtaking Text Messaging? Not Exactly
Back in May, venture capitalist and former Wall Street analyst Mary Meeker released her annual Internet trends report, highlighting social media, mobile and the Internet itself. One of her biggest findings, however, was the rapid growth of mobile messaging applications, which currently occupy six of the top ten slots for the most-used apps.
The Avengers of Omnichannel
Providing great customer service can be a superheroic task. Agents have to provide helpful, knowledgeable support to people all over the world, and they have to do it fast. That’s no easy feat. Luckily, agents don’t have to go it alone. They’ve got an awesome omnichannel lineup on their side to save their customers’ day. […]
[INFOGRAPHIC] Implementing the Omnichannel Experience
Companies are connecting with customers in more ways than ever, but when it comes to customer support, many businesses still rely on just phone or email. While these are important channels, customers are beginning to expect more options from the companies they do business with. Customers ultimately expect businesses to support how they want to communicate — […]
4 Benefits of Consolidating Channels Into One Platform
Providing a sophisticated communication experience can be a difficult task. Today’s technology has advanced so much in such a short period of time that businesses have to account for channel proliferation (voice, SMS, social, etc.), multiple touch points (web, contact centers, branches, etc.), the different tasks being performed (reminders, customer support, confirmations, orders, etc.) and […]
It’s Not Too Late to Set Your Customer Service Resolutions for 2015
The new year is a time for new possibilities: you can set goals as lofty as your heart desires. And when it comes to your customer service, you’re just as invested in doing things bigger and better this year. More problem solving? Heck yes. Omnichannel support? Competitors offering better, more efficient customer support?? Not a […]
15 Essential Quotes on Communication
As 2015 kicks off, it seems we have more ways than ever to communicate with customers–voice, text, chat, email, blogs, social…the list goes on and on. Each of these channels can get complicated, but at their core, they’re about one person talking to another. It’s easy to lose track of that when you’re trying to […]
OneReach’s Top 10 Blog Posts of 2014
2014 has been a big year for customer service, and we’ve been delivering our take on it every step of the way. As the year draws to a close, we decided to round up our most popular posts to see what content has received the most interest. The answers might end up surprising you.