When RPA Doesn’t Work For Process Automation, Hyperautomation Comes Forward
Robotic Process Automation (RPA) works for basic, repetitive tasks automation. Still, it has significant tactical and strategical limitations that make its usage less effective and cause even more mess in organizations. Mike Fitzmaurice wrote in the recent techradar.com article: Contrary to its name, RPA is not actually designed for “process” automation at all. The key […]
Why Texting Is a Great Match for Workforce Optimization
The rise of messaging for business communication has taken the world by storm, and your contact center needs to be ready to respond. But first, you need to make sure you’re responding on the right channels. Research done by Harris Poll and commissioned by OneReach found that over 60% of customers would rather text than […]