OneReach.ai founder, Robb Wilson, shares his perspective on analytics and reporting in an excerpt from his upcoming book, Age of Invisible Machines.
Read More
Category: Operations
Search through 375 articles
When RPA Doesn’t Work For Process Automation, Hyperautomation Comes Forward
Robotic Process Automation (RPA) works for basic, repetitive tasks automation. Still, it has significant tactical…
Read MoreOne Person’s Trash Code Is Another’s Code Treasure
According to a series of studies, modern coders spend about a third of their jobs…
Read More
Why Texting Is a Great Match for Workforce Optimization
The rise of messaging for business communication has taken the world by storm, and your…
Read More
3 Things to Consider When Building Your Own Communication Solution
Empowerment. That is the word that comes to mind when one considers how recent technological…
Read More
All Call Center Metrics Are Important. But Have You Tried Using This One?
There are a lot of call center metrics out there that measure customer satisfaction—CSAT, Net…
Read More
Suffering from Vendor Fatigue? Here’s How Consolidation Can Help
One of our clients has seven telephony providers–we are the eighth. Thankfully, we’re helping them…
Read More