Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile…
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Category: Self-Service
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5 Reasons Why Your Customer Service Should Include Chatbots
It’s an exciting time to be involved the customer service and communications space. There are…
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Why AI Is Well-Suited for Business Communications
Business communications have traditionally been person to person—someone answers the phone, sends an email, etc.…
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Why Your Business Needs a Bot
Both technological capabilities and consumer preferences are evolving faster than ever before, which amplifies the…
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5 Lessons Learned from Customer Service Failures
This guest post is written by Erica Strother Marois, the Community Specialist at ICMI. We’ve all…
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Year End Review: Customer Service Trends in 2015 and Beyond
As we look back on 2015, it’s tempting to refer to that age-old adage: “The…
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What Can You Do to Kickstart Your Self-Service?
Today’s customer service is becoming increasingly digital—35% of interactions now take place on digital channels.…
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10 Striking Statistics on Self-Service Today
Today’s self-service is becoming more and more prevalent, spreading across channels from web to voice…
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Self-Service: The Next Channel You Can’t Ignore
Self-service has been around for generations, from the advent of personal shopping in grocery stores…
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Self(ish)-service: How Misused IVR Ruins the Customer Experience
People hate IVR, everything from its automated voice to its endless wait times to its…
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