In Conversation with Ben Goertzel, Exploring the Role of Artificial General Intelligence
“We have this psychological property where we find the safe zone boring. So after we occupy there a little while, we do something else crazy just for the heck of it.” – Ben Goertzel The concept of artificial general intelligence (AGI) has been a subject of both fascination and speculation for many years, evoking images […]
12 of McKinsey’s experts shared what they think will dominate business agendas in 2022
Perspectives and predictions for the rest of 2022 from members of the McKinsey Technology Council.
“How to save a failing digital transformation” — Raconteur
In a world that is constantly evolving and creating new iterations of experiences and ideas, it’s hard to keep your finger on the pulse every step of the way. New technologies have reached such a level of complexity that it can be hard for executives to keep up with them. Worldwide Digital Transformation Spending guide […]
Forbes | 5 Digital Transformation Trends That Will Shape 2020
Keeping a human in the loop is critical, and one of Forbes top 5 digital transformation trends for 2020.
Oracle | 64% of People Trust a Robot More Than Their Manager
People trust robots more than managers, according to the AI at Work study conducted by Oracle and Future Workplace.
Contact Centers Will Go Digital By 2017
Contact centers need to get ready to get digital. According to the 2015 Global Contact Centre Benchmarking Report by Dimension Data, digital interaction will outpace voice interaction within the next two years. Digital interactions currently comprise 35% of customer interactions: this includes IVR, text messaging, mobile applications, social media, websites, and more. This is in line […]
Self-Service: The Next Channel You Can’t Ignore
Self-service has been around for generations, from the advent of personal shopping in grocery stores to the global presence of ATMs. But it was really in the last quarter century that self-service hit its stride, thanks to the rise of the Internet. Customers can solve their own problems or answer their own questions thanks to […]