INTRODUCING

COMMUNICATION STUDIO G2

The second generation of a conversational AI platform.

The fastest way to create great conversational experiences in any channel, using any of the top AI engines.

Mass adoption of conversational AI comes when anyone can create great experiences with or without coding.

The birth of a no-code conversational AI platform

In 2003, our founder built a conversational bot named Cybil as part of an early AI research project.

To those who interacted with Cybil, it was immediately obvious – accessing technology through conversation would transform society. It was just a question of when.

Even seemingly simple prototypes required heavy software engineering and high levels of AI expertise. We knew adoption would be driven by great user experiences, and we could see that the tools just weren’t good enough – they were getting in the way.

After building a successful UX research, design and technology firm that competed with the likes of IDEO and Frog Design, we turned our focus to enabling mass adoption of conversational AI experiences.

An early prototype of our platform quickly became valuable to AI leaders and innovators at global brands, and OneReach.ai was born.

Research and development

The 1st generation of our platform helped us identify key obstacles to creating great conversational experiences.

2,000,000+ hours of testing and use-data

30,000,000+ people

10,000+ conversational applications

500,000+ hours of development

We saw that the bar could be raised even further and rebuilt Communication Studio from the ground up.

CS2.0 has been named twice by Gartner Research as a top conversational AI platform alongside Google, Microsoft, IBM and Amazon.

COMMUNICATION STUDIO G2

Great experiences drive user adoption. We made it easier to make them.

A complete set of no-code/low-code tools that reduce technology barriers and cost for rapidly developing conversational applications without limiting flexibility.

01

Designer/Builder

Create great conversational experiences, for any channel, powered by the latest AI.

10,000 colors to paint with. With technology out of the way, you’re free to focus creating great experiences.

Success or failure isn’t measured by latency, your tech stack, or intent-recognition rates. Making great experiences is what counts.

CS2.0’s Designer/Builder tool makes it so much easier to create great experiences, with our without writing code. Designed for a more agile approach to creating conversational applications and process automation.

People with varying technical abilities can work together to more easily create great conversational application:

    • Experience designers
    • Developers
    • Data analysts
    • Business leaders

CS2 combines rules based AI and neural networks to allow people to create AI solutions fast and without the need for massive training data sample sets.

By combining the learning capabilities of neural nets and the reasoning power of rule-based AI, XD’s can adapt to new settings and problems with much less data. Add in HitL and you can cut up front training data needs to almost zero.

Design for any channel:

    • SMS, Phone
    • Voice
    • SIP
    • High Quality Codecs
    • Email
    • Rich Web Chat
    • Slack
    • WhatsApp
    • Facebook Messenger
    • Amazon Alexa
    • Google Assistant
    • iOS Business Chat
    • Viber
    • Microsoft Teams
    • Direct Mail
    • Telegram
    • Within Apps
    • HTTP
    • Dynamic & Ephemeral Pages
    • Rich Communication Service

02

Shared Library

Browse our library of pre-designed patterns

Tons of patterns and templates, and we’re adding more all of the time.

A lot of problems have already been solved.

You’ll find tons of templates and patterns in our Shared Library, and we’re adding more all the time.

    • The tools you need to make powerful, flexible, scalable solutions without reinventing the wheel.
    • Tons of patterns and templates incorporating best practices into predesigned steps, skills, flows, views and cards.
    • You’ll find anything from specific steps, through to full solutions that you can add to your applications.

Why reinvent the wheel when you can hit the ground running?

03

Action Desk

Custom reporting tools & management dashboards

Action Desk is more than custom reporting.

It’s about creating real, actionable relationships between your conversational applications and their reporting.

Create custom reporting views, dashboards and widgets that tie into your conversational experiences. Create triggers for automated tasks and realtime analysis and adaptations driven by your data.

Equip your conversational applications to making realtime adaptations to the experiences they offer, based on analysis and triggered events in your custom reports.

04

Human in The Loop

Custom UI for communicating with customers

Merging AI and humans makes the workforce smarter.

Merging AI and human minds makes the workforce smarter.

Bots work within your customer service agent’s UI’s to help them do their job – agents can ask for their bot for help, query history or get recommended responses, etc. Agents can also moderate bot-managed conversations in real-time, in order to contribute to AI-training and/or step in where human-touch is needed.

Meanwhile, agent’s bots also learn from live human-to-human interactions (via in-line AI training). Agents train bots in real time, helping AI and bots to retain and apply knowledge and skills. The knowledge and skills retained by AI and bots through in-line training can then be disseminated across your organization, to support agents and continually advance the capabilities and success of all your organization’s intelligently automated conversations.

Live Agent cards show context to your agents during live correspondence (order history, customer profile info, etc) – configure new custom cards, or iterate cards from the Shared Library.

05

Files

Push, pull and store data and files without writing a line of code.

CS2.0’s Files tool handles hosting issues for you.

It was created to support the most convenient experience possible in hosting and serving the files and assets that support your conversational applications. Plus, latency issues are latency – handles hosting issues for you.

06

Tables

Easy, perminent and accessible storage with low latency.

Low latency, accessible, easy  storage for your applications and reporting.

Designed and optimized to make it easier to host and access the data your conversational applications captures and uses, on the back end in interacting with end users.

FAQ’s

Frequently Asked Questions

What can I use it for?

Build and deploy within minutes
Change our world – join over 10,000 non-developers and developers. Create useful bot experiences that operate in any communication channel, powered by the latest artificial intelligence.

Experience ease and scalability in connecting OneReach with 3rd-party services such as payment gateways, CRM’s, POS, EHR’s and artificial intelligence platforms (IBM Watson, wit.ai, api.ai , etc) – anything with API’s.

The drag-and-drop nature of the OneReach Bot-Builder tools helps our customers to avoid coding custom solutions, where it’s typically required. OneReach also provides a Meta-UI, enabling more technical users to create endless possible new steps, skills and 3rd-party connectivity. Together, these tools enable teams to move quickly in creating useful bots that operate in any channel, powered by the latest artificial intelligence.

OneReach also provides tools for managing Live Agent communications and real-time reports and dashboards offering immediate insight into interactions with bots and human-to-human communications.

In selecting the OneReach platform, customers value ease in configuring and iterating on their bot and AI solutions – with little to no technical prowess required. Training is provided in addition to great customer support, and Professional Services can be engaged for troubleshooting, consultation and configuring or iterating on your solutions for you.

Will I outgrow this? How future proof is it?

Harvard surveyed 3,000 execs on AI and discovered that most prefer to buy instead of build. Today’s smartest executives do everything in their power to ensure decisions are future proof. How future-proof are your bot and AI plans and management tools?

Do you know what your mobile strategy, customer experience strategy or operations strategy will look like 2 years from now? It seems like a long time doesn’t it. It’s a very long time in the technology world. In fact in the same amount of time bots and AI went from an almost cult-ish, niche area of technology that most weren’t attuned with to now being on every company’s radar and in plans, pilot programs or fully implemented for many others.

Would you rather invest in something that is limited by whatever features it comes with currently, or buy something that exists for the very specific purpose of being as flexible as possible? Buy tools that you can be confident will not only support your current specific needs and that are adaptable enough to grow and morph to support whatever your needs morph into 2 or more years from now.

There is an important progression or pattern of adoption that in some form or another, repeats itself as new technologies emerge and dominate or fall to the wayside. This pattern looks something like this:

  •  Developers become interested and have exclusive access by way of the technology being entirely unfriendly to those who can’t code.
  •  Designers recognize the value of said technology and work to design it to be more manageable and accessible.
  •  Developer toolkits emerge, making it possible for developers to cut corners in coding said solutions.
  •  Developer frameworks emerge to provide rails for coding that support best practices and applied learnings
  •  Democratization of said technology finally emerges, allowing the masses to leverage, create and manipulate said technology despite their inability to code.

Today’s tools and platforms that make up the bot and AI market are overwhelmingly in the first 3 or 4 frameworks. OneReach eclipses all of the described frameworks for leveraging bots and AI. This is by design, with one specific objective in mind: to leave you open to an exponentially variable degree of possibility for creating and training your bots and AI. It doesn’t get more future-proof.

We believe the world is better with technology out of the way, and have pushed hard to make big tech accessible without writing code. We think that you can create meaningful bots and AI experiences that people enjoy using.

Is it too complicated for me?

Artificial intelligence is not just for large companies. We help people train their bots to do more, not just know more.

If you can drag, you can drop, and that means you can make automated conversations (bots) no matter how technical you are. Take a quick look at some of the kinds of bots and AI solutions that other innovators (both technical and non-technical) have created.

How scalable is it?

Would you rather invest in something that is limited by whatever features it comes with currently, or buy something that exists for the very specific purpose of being as flexible and scalable as possible?

OneReach’s CS2.0 is used by organizations of all shapes and sizes, ranging from local coffee-shops through to some of the worlds largest organizations, including global consulting firms, logistics companies, governments, financial institutions and healthcare giants.

Do you know what your mobile strategy, customer experience strategy or operations strategy will look like 2 years from now? Buy tools that you can be confident will not only support your current specific needs and that are adaptable enough to grow and morph to support whatever your needs morph into 2 or more years from now.

OneReach eclipses today’s market of frameworks and tools creating and managing bots and AI. This is by design and with one specific objective in mind: to leave you open to an exponentially variable degree of possibility for creating and training your bots and AI. It doesn’t get more future-proof.

We believe the world is better with technology out of the way, and have pushed hard to make big tech accessible without writing code.

We think that you can create meaningful bots and AI experiences that people enjoy using.

What does support look like?

Our staff and partners are here to kickstart and/or support your ideas and innovations. 

There’s a CS2.0 plan for everyone – whether you want to dive deep into the trenches with our professional support team and partner through training and a tightly-coupled support package, if you want us to dive in for you, or if you’d prefer to that we stand back while your team takes the reign. So whether you’re just starting out, or you’re a seasoned pro, if want to start small or go big, our staff and partners provide everything you need to win the race to successful AI-adoption.

What about infrastructure security, competence & disaster recovery?

OneReach is an award-winning, customer-centric platform used strategically by today’s most respected organizations to create and iterate on intelligently automated conversations and live communication solutions.

Today’s leading organizations rely on OneReach’s scalable orchestration tools to exchange millions of automated and live calls, SMS, Facebook messages, web-chat and communications on many other channels. These communications are often to critical interactions between our customers and their staff, public or their customers, and therefore must follow best practices and comply with strict security standards and privacy regulations, corporate policies.

Our security and privacy approach is based on best practice platform-development and security process and policies that have been implemented at OneReach.

OneReach’s security standards and processes are available upon request. We’re also happy to provide best practices gleaned from customer implementations, to help you improve and secure the solutions you configure and manage on the OneReach platform.

Nike
AutoNation
Expedia
Bocch
Unilever
DHL

Botonauts – Inspiring conversational applications and the heroes behind them

01

DC BOT

The capitol mayor is an AI pioneer

03

PUBLICLY-TRADED FIRM

The story of a bot that changed things forever

You don’t have to trust us.

Try CS2.0 for yourself.

Create conversational applications that operate in any channel, powered by all the best AI and NLU engines.

You might surprise yourself with what you can do.

“If your competitor is racing towards AI and you don’t, they will crush you.”

– ELON MUSK