Get Everybody Involved—And Keep Them Involved

AI’s worth is deeply tied to the specifics of individual business challenges. Which means that it can only be effective if stakeholders are as engaged and committed as IT.

UPCOMING LEARNING EVENTS

CS2.0 Practical Skills Training – 1.2 hrs

Designed for design and technology professionals, as well as business leaders, this session is focused on understanding and leveraging best practices, tools and practical skills for configuring and iterating intelligently automated conversations (bots and AI solutions).

Trainees will learn to create integrated chat-bots and will obtain the ability to configure steps and logic for creating and iterating on solutions, with or without coding.

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Developer Guide To CS2.0 – 1.5hrs

Grab a cup of coffee or tea, put on your headset and get comfortable. Get an introduction to the main tools and ideas in the Communication Studio suite of tools as well as an overview of the flows, steps, and debugging tools that developers need for laying the groundwork in building steps, flows, cards and views.

There are two components to this course: 1) a conceptual introduction to the ideas behind Communication Studio and converting it to actionable knowledge, 2) a practical introduction to the tools used in the program, like Node JS, Vue 2.0, and micro services architecture.

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Developer Guide To CS2.0 – 1.5hrs

Grab a cup of coffee or tea, put on your headset and get comfortable. Get an introduction to the main tools and ideas in the Communication Studio suite of tools as well as an overview of the flows, steps, and debugging tools that developers need for laying the groundwork in building steps, flows, cards and views.

There are two components to this course: 1) a conceptual introduction to the ideas behind Communication Studio and converting it to actionable knowledge, 2) a practical introduction to the tools used in the program, like Node JS, Vue 2.0, and micro services architecture.

Register

Evangelizing AI & Bots Within Your Organization – 45min

A crash-course of stats, business-cases and food for thought, collected through years of research and data from developing CS2 (over 500,000 hours of development and 2 million hours of testing & use).

Fill your back-pockets with knowledge and perspective that our customers valued most while helping non-believers to see the AI-light.

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PRE-RECORDED LEARNING

What would you like to learn?

Best Practices – Designing omni-channel solutions

Omni-channel is all the rage, but how do you go about implementing it? What systems and techniques do you need to think about when merging multiple channels into a single omni-channel solution?

Explore tips and techniques to create contextual, personal interactions that bridge text messaging, phone calls, website, apps, email, and more.

Developer Guide – The Anatomy & Creation of a New Step

An overview of the anatomy of a step and how to create/manage creating new steps.

PSA – Washington DC explains DCBot for 311

How long did you think it would be before seeing a public service announcement about bots?

Here is a brief overview Washington DC made to explain a bot that their internal team created to support up to 75% of 311 public service request-types.

Book: The Art of Building Great User Experience in Software

We recommend this book if your team is deep-diving into UX concepts and management process for building great digital customer experiences.

Chapters 1-9 cover an important spectrum of the management processes and tools for creating great experiences, from Building the Case for Better UX , Bringing Together a Successful Team, Iterative Development Process and much more.

Transparency note: OneReach.ai leadership contributed to this book

Developer Guide – Interact with output-data from generic API step

Take a few minutes to learn how to more easily interact with output data from a generic API step.

NFL, AB-InBev & Denver Broncos Demonstration

A bare-bones demonstration of how AB-InBev, the NFL and the Denver Broncos intelligently automated conversational experiences. They created this  conversational experience, among others, to engage their community outside of NFL events and to help fans at home to put a stop to mid-game beer-runs. Learn more about this smart story here.

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