Get Everybody Involved—And Keep Them Involved
AI’s worth is deeply tied to the specifics of individual business challenges. Which means that it can only be effective if stakeholders are as engaged and committed as IT.
PRE-RECORDED LEARNING
Learning CS2.0 – Basic Training
Getting Started On CS2.0 100 | A Quick Introduction
A quick introduction to using Communication Studio 2.0 (CS2.0), a complete set of no-code/low-code tools for rapidly deploying conversational AI applications.
CS2.0 101 | ABC’s Overview
A prerequisite, this short video will familiarize you with the basic concepts for building any conversational application.
CS2.0 102 | Contact Overview
Get an overview of the basics for establishing contact for your application on communication channels.
CS2.0 103 | Setting Up Contact
Watch this video to get tactical with understanding how to establish contact on communication channels for your application.
CS2.0 104 | Knowledge Base
In this video you’ll learn how to create a Knowledge Base, and train your conversational application to use it as a resource while interacting with end-users.
CS2.0 104 | Knowledge Base
Learn how to equip your conversational applications with skills, as if you were training a new colleague for doing their job.
LEARNING EVENTS
CS2.0 Practical Skills Training – 1.2 hrs
Designed for design and technology professionals, as well as business leaders, this session is focused on understanding and leveraging best practices, tools and practical skills for configuring and iterating intelligently automated conversations (conversational applications and process automation).
Trainees will learn to design and deploy conversational applications and process automation, and will obtain the ability to configure steps and logic for creating and iterating on solutions, with or without coding.
Evangelizing Conversational Applications and Process Automation Within Your Organization – 45min
A crash-course of stats, business-cases and food for thought, collected through years of research and data from developing CS2 (over 500,000 hours of development and 2 million hours of testing & use).
Fill your back-pockets with knowledge and perspective that our customers valued most while helping non-believers to see the AI-light.
Keep me informed
MISC LEARNING
Book: The Art of Building Great User Experience in Software
We recommend this book if your team is deep-diving into UX concepts and management process for building great digital customer experiences.
Chapters 1-9 cover an important spectrum of the management processes and tools for creating great experiences, from Building the Case for Better UX , Bringing Together a Successful Team, Iterative Development Process and much more.
Transparency note: OneReach.ai leadership contributed to this book
Tales of Fails & Giant Whales
Bots aren’t news anymore, but what will the next paradigm – the second generation – look like 5-7 yrs from now and what lessons will we have learned?
2 smart looking guys reveal exactly that in this sample/teaser taken from a private session.
PSA – Washington DC explains DCBot for 311
How long did you think it would be before seeing a public service announcement about AI and conversational applications?
Here is a brief overview Washington DC made to explain a conversational application that their internal team created to support up to 75% of 311 public service request-types.
NFL, AB-InBev & Denver Broncos Demonstration
A bare-bones demonstration of how AB-InBev, the NFL and the Denver Broncos intelligently automated conversational experiences. They created this conversational experience, among others, to engage their community outside of NFL events and to help fans at home to put a stop to mid-game beer-runs.
