PRE-RECORDED LEARNING

Learning CS2.0 – Basic Training

A Quick Introduction To CS2.0

A quick introduction to using Communication Studio 2.0 (CS2.0) to rapidly deploy conversational AI applications without coding.

CS2.0 ABC’s – An Overview

A prerequisite, this short video will familiarize you with the basic concepts for building any conversational application.

An Introduction To Contact On CS2.0

Get an overview of the basics for establishing contact for your application on communication channels.

CS2.0 103  |  Setting Up Contact

Watch this video to get tactical with understanding how to establish contact on communication channels for your application.

CS2.0 104 | Knowledge Base

In this video you’ll learn how to create a Knowledge Base, and train your conversational application to use it as a resource while interacting with end-users.

CS2.0 104 | Knowledge Base

Learn how to equip your conversational applications with skills, as if you were training a new colleague for doing their job.

LEARNING EVENTS

CRISIS TOOLS WEBINAR 1

Creating an Intelligent Digital Worker in under 30 minutes

Impacts from COVID-19 have caused floods of companies asking us for help with automating employee and customer communications.

This 25-minute webinar is part of our response.

Participants will be equipped with access to the OneReach.ai platform, where they’ll be guided through implementing an Intelligent Digital Worker, or IDW, that’s immediately operational 24/7 to help triage portions of customer and staff requests.

Webinar  |  MuleSoft + OneReach.ai

Conversational AI: Go Beyond Chatbots with Intelligent Customer and Employee Experiences

In this webinar MuleSoft asked the OneReach.ai team to go around the chatbot hype.

Watch the webinar to learn how to:
– Use MuleSoft in combination with the no-code/low-code conversational AI tools
– Integrate data from 3rd party systems and operate on channels like Slack, SMS, Voice, WhatsApp, and Facebook Messenger.
– Boost operational efficiency by automating the known, handing off the unknown, and more.

mulesoft webinar
girl with coffee

CS2.0 Practical Skills Training – 1.2 hrs

Designed for design and technology professionals, as well as business leaders, this session is focused on understanding and leveraging best practices, tools and practical skills for configuring and iterating intelligently automated conversations (conversational applications and process automation).

Trainees will learn to design and deploy conversational applications and process automation, and will obtain the ability to configure steps and logic for creating and iterating on solutions, with or without coding.

Developer Guide To CS2.0 – 1.5hrs

Grab a cup of coffee or tea, put on your headset and get comfortable. Get an introduction to the main tools and ideas in the Communication Studio suite of tools as well as an overview of the flows, steps, and debugging tools that developers need for laying the groundwork in building steps, flows, cards and views.

There are two components to this course: 1) a conceptual introduction to the ideas behind Communication Studio and converting it to actionable knowledge, 2) a practical introduction to the tools used in the program, like Node JS, Vue 2.0, and micro services architecture.

dark builder contest
newspaper bot

Evangelizing Conversational Applications and Process Automation Within Your Organization – 45min

A crash-course of stats, business-cases and food for thought, collected through years of research and data from developing CS2 (over 500,000 hours of development and 2 million hours of testing & use).

Fill your back-pockets with knowledge and perspective that our customers valued most while helping non-believers to see the AI-light.

MISC LEARNING

effective UX book

Book: The Art of Building Great User Experience in Software

We recommend this book if your team is deep-diving into UX concepts and management process for building great digital customer experiences.

Chapters 1-9 cover an important spectrum of the management processes and tools for creating great experiences, from Building the Case for Better UX , Bringing Together a Successful Team, Iterative Development Process and much more.

Transparency note: OneReach.ai leadership contributed to this book

Tales of Fails & Giant Whales

 

Bots aren’t news anymore, but what will the next paradigm – the second generation – look like 5-7 yrs from now and what lessons will we have learned?

2 smart looking guys reveal exactly that in this sample/teaser taken from a private session.

PSA – Washington DC explains DCBot for 311

How long did you think it would be before seeing a public service announcement about AI and conversational applications?

Here is a brief overview Washington DC made to explain a conversational application that their internal team created to support up to 75% of 311 public service request-types.