Get Everybody Involved—And Keep Them Involved
AI’s worth is deeply tied to the specifics of individual business challenges. Which means that it can only be effective if stakeholders are as engaged and committed as IT.
UPCOMING LEARNING EVENTS
CS2.0 Practical Skills Training – 1.2 hrs
Designed for design and technology professionals, as well as business leaders, this session is focused on understanding and leveraging best practices, tools and practical skills for configuring and iterating intelligently automated conversations (bots and AI solutions).
Trainees will learn to create integrated chat-bots and will obtain the ability to configure steps and logic for creating and iterating on solutions, with or without coding.
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Evangelizing AI & Bots Within Your Organization – 45min
A crash-course of stats, business-cases and food for thought, collected through years of research and data from developing CS2 (over 500,000 hours of development and 2 million hours of testing & use).
Fill your back-pockets with knowledge and perspective that our customers valued most while helping non-believers to see the AI-light.
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PRE-RECORDED LEARNING
What would you like to learn?
Best Practices – Designing omni-channel solutions
Omni-channel is all the rage, but how do you go about implementing it? What systems and techniques do you need to think about when merging multiple channels into a single omni-channel solution?
Explore tips and techniques to create contextual, personal interactions that bridge text messaging, phone calls, website, apps, email, and more.
Developer Guide – The Anatomy & Creation of a New Step
An overview of the anatomy of a step and how to create/manage creating new steps.
PSA – Washington DC explains DCBot for 311
How long did you think it would be before seeing a public service announcement about bots?
Here is a brief overview Washington DC made to explain a bot that their internal team created to support up to 75% of 311 public service request-types.
Book: The Art of Building Great User Experience in Software
We recommend this book if your team is deep-diving into UX concepts and management process for building great digital customer experiences.
Chapters 1-9 cover an important spectrum of the management processes and tools for creating great experiences, from Building the Case for Better UX , Bringing Together a Successful Team, Iterative Development Process and much more.
Transparency note: OneReach.ai leadership contributed to this book
Developer Guide – Interact with output-data from generic API step
Take a few minutes to learn how to more easily interact with output data from a generic API step.
NFL, AB-InBev & Denver Broncos Demonstration
A bare-bones demonstration of how AB-InBev, the NFL and the Denver Broncos intelligently automated conversational experiences. They created this conversational experience, among others, to engage their community outside of NFL events and to help fans at home to put a stop to mid-game beer-runs. Learn more about this smart story here.
