“Agentic AI” may be the buzziest of all buzzwords, but as this domain continues to mature the associated definitions are tightening. At OneReach.ai, we’re proud to have partnered with leading analysts who are helping to create order from chaos and provide frameworks and definitions that enable capabilities and vendors to be categorized and compared. Our unique tenure in this space – pursuing intelligent software experiences now known as agents for over a decade – is reflected in myriad reports where we are mentioned, including over
140 Gartner research notes, 43 of which were published in 2025 alone.
Having been named a “Cool Vendor” in Unified Communications back in 2017, then a sample vendor in numerous chatbot and virtual assistant reports, then a back-to-back Magic Quadrant Leader in Enterprise Conversational AI Platforms, and now being named a sample Agentic AI vendor reflects of our commitment to innovation and market leadership. Using their words,
“The emergence of AI agents marks the next significant wave in AI innovation. Platforms for creating, deploying and managing AI agents introduce transformative changes to IT and business workflows.”
-Innovation Insight for the AI Agent Platform Landscape, 26 March 2025, Gartner ID G00825163
As depicted in the image below, the emerging AI Agent Landscape is subsuming other well established, categories (e.g. RPA and Conversational AI Platforms), and we expect further tightening of these classifications as the industry matures, and new Magic Quadrants will follow.
Our extensive presence in Gartner’s 2025 research reflects our ability to deliver innovative, scalable, and impactful AI solutions that go beyond traditional conversational frameworks. Agentic AI represents a new era of the importance of AI orchestration, that allows for much more than Q&A but also anticipates, adapts, and acts autonomously to drive meaningful outcomes and true goal completion. This broader scope aligns precisely with OneReach.ai’s mission to empower businesses with AI that powers complex workflows, enhances decision-making, transforms operations, and creates delightful user experiences.
OneReach.ai’s mentions across diverse Gartner reports spanning government, healthcare, supply chain, customer service, banking, insurance, energy and education demonstrates our versatility and leadership in applying Agentic AI to solve real-world challenges across verticals. Whether it’s streamlining logistics, enhancing digital workplaces, or revolutionizing customer experiences, OneReach.ai is positioned to deliver across mission critical use cases.
While our past recognition as a Gartner Magic Quadrant Leader for Conversational AI highlights our expertise in building intuitive, human-like interactions, our broader application across Agentic AI is where we have always been hyper focused. By embracing the full spectrum of Agentic AI, we’re enabling our clients and prospects to solve complex problems by:
Our 43 mentions in Gartner’s 2025 reports are more than accolades, they are a testament to our ability to deliver cutting-edge solutions that evolve with, and drive forward, the AI landscape. For our customers, partners, and prospects this means partnering with a company that’s not just keeping pace but setting the standard for what AI can achieve with the proof and real live deployments to back it up. From digital transformation to operational excellence, OneReach.ai is primed to help you navigate the future of Agentic AI.
Explore the full list of our Gartner mentions below to see how we’re driving innovation across industries. Ready to take the next step? Contact us to have a conversation to learn more and see how we can help.
Among a flurry of hundreds, Gartner has identified 29 emerging technologies that increasingly shape societies and the enterprises working within them. These technologies are divided into four themes, allowing CIOs to quickly identify what critical actions they need to take and when.
Go to Gartner| The Title | Publish date and author/s | Summary | ||
|---|---|---|---|---|
| Hype Cycle for Emerging Technologies, 2025 | Christian Stephan, Jason Wong, Marty Resnick 8/5/25 | Read more | Among a flurry of hundreds, Gartner has identified 29 emerging technologies that increasingly shape societies and the enterprises working within them. These technologies are divided into four themes, allowing CIOs to quickly identify what critical actions they need to take and when. | https://www.gartner.com/document-reader/document/6810534?ref=pubsite |
| Hype Cycle for Supply Chain Execution and Logistics Technologies, 2025 | Simon Tunstall, Rishabh Narang 7/24/25 | Read more | Supply chain planning technology leaders navigate persistent volatility, uncertainty and evolving planning landscapes. This Hype Cycle guides these leaders in balancing mature and emerging technologies to enhance decision making, leverage data and align planning for improved resilience and end-to-end performance. | https://www.gartner.com/document/6769434?ref=solrResearch&refval=482913933& |
| Hype Cycle for Transportation and Smart Mobility, 2025 | Shivani Palepu, Pedro Pacheco 7/23/25 | Read more | Technology enables transportation CIOs to increase efficiency, improve safety, enhance user experience and achieve sustainability goals. This Hype Cycle identifies the scale of adoption and potential risks of technologies needed to support the future of passenger transportation and smart mobility. | https://www.gartner.com/document/6763134?ref=solrResearch&refval=482716719& |
| Hype Cycle for Customer Service and Support Technologies, 2025 | Drew Kraus 7/22/25 | Read more | Despite economic headwinds, organizations continue to invest in customer service technologies, focusing on AI and GenAI to improve performance. This Hype Cycle will help customer service and support technology leaders assess the maturity and risks of customer service and support technologies. | https://www.gartner.com/document/6756134?ref=solrResearch&refval=482716719& |
| Hype Cycle for ICT in China, 2025 | Leo Li, Owen Chen, Milly Xiang, Bin Li 7/22/25 | Read more | CIOs must constantly prioritize and reprioritize their initiatives to maximize business value through IT investments. This Hype Cycle evaluates 26 key innovations currently drawing interest from CIOs in China and offers insights on leveraging them to take a balanced approach to achieving both IT and business goals. | https://www.gartner.com/document/6754334?ref=solrResearch&refval=482716719& |
| Hype Cycle for K-12 Education, 2025 | Saher Mahmood, Steve Mate 7/21/25 | Read more | Emerging innovations are pushing K-12 education to evolve. This research highlights the opportunities and challenges for K-12 CIOs leveraging different technologies to address sector concerns, especially improving student learning and educational outcomes. | https://www.gartner.com/document/6749834?ref=solrResearch&refval=482716719& |
| Hype Cycle for Government Tax and Revenue | Arthur Mickoleit 7/18/25 | Read more | Tax and revenue authorities face constant pressure to adapt to public expectations, policy reforms and technology disruptions. This Hype Cycle provides CIOs and technology leaders a view on emerging technologies to support effective tax and revenue collection. | https://www.gartner.com/document/6745634?ref=solrResearch&refval=482716719& |
| Hype Cycle for Digital Marketing, 2025 | Claudia Ratterman, Tia Smart 7/18/25 | Read more | Generative AI electrifies the 2025 Hype Cycle, fueling a wave of innovation even as mounting costs and fresh regulations force marketers to rethink their strategies. Digital marketing leaders should leverage this research to discover breakthrough technologies and bold innovations that will empower them to thrive amid fast-evolving market dynamics. | https://www.gartner.com/document/6746334?ref=solrResearch&refval=482716719& |
| Hype Cycle for Edge Computing, 2025 | Thomas Bittman 7/18/25 | Read more | AI is accelerating edge computing. Many AI innovations focus on interactions with the physical world at the edge. While edge computing is still immature, it’s progressing fast. Infrastructure and operations leaders should use this Hype Cycle to identify and prioritize innovations that will drive improved business outcomes. | https://www.gartner.com/document/6747234?ref=solrResearch&refval=482716719& |
| Hype Cycle for Higher Education, 2025 | Marlena Brown 7/17/25 | Read more | This Hype Cycle highlights innovations that offer potential to modernize IT, enhance the digital workplace and personalize learning. Higher education CIOs can use it to evaluate investments and adoption risks, aligning with strategic goals for accessible and relevant education. | https://www.gartner.com/document/6741234?ref=solrResearch&refval=482716719& |
| Hype Cycle for Local Government, 2025 | Robert Stoneman 7/17/25 | Read more | This Hype Cycle identifies key emerging and maturing technologies essential for efficient local government service delivery, risk reduction and operational improvement. Government CIOs can use this research to guide decisions on the timing, risks and adoption of technology investments. | https://www.gartner.com/document/6740134?ref=solrResearch&refval=482716719& |
| Hype Cycle for Government Services, 2025 | Dean Lacheca, Arthur Mickoleit 7/16/25 | Read more | This Hype Cycle helps government CIOs evaluate, prioritize and anticipate technology investments in support of improved service delivery. CIOs can use it to determine suitability and appropriate timing for investments while assessing adoption risks. | https://www.gartner.com/document/6732734?ref=solrResearch&refval=482716719& |
| Hype Cycle for Data, Analytics and AI Leaders and Programs, 2025 | Nate Novosel, Amy Bickel, Donna Medeiros 7/16/25 | Read more | Data, analytics and AI programs are maturing in both their functional and technological capabilities. Data and analytics leaders are accelerating AI adoption in response to internal and external pressures while still guiding the long-term transformation toward a data-driven culture. | https://www.gartner.com/document/6735534?ref=solrResearch&refval=482716719& |
| Hype Cycle for Digital Banking Transformation, 2025 | Alistair Newton 7/15/25 | Read more | Technology innovations continue to empower bank competitors, shape customer demand for products and services, and influence regulators’ actions. Bank CIOs can use this research to drive digital transformation, spotlight industry-shaping innovations and prioritize technology investment strategies accordingly. | https://www.gartner.com/document/6724034?ref=solrResearch&refval=481015347& |
| Hype Cycle for Enterprise Applications, 2025 | Tad Travis, Stephen Emmott 7/14/25 | Read more | Enterprise application leaders can use this Hype Cycle to identify and prioritize foundational technologies and innovations in enterprise applications essential for executing a transformative portfolio strategy. | https://www.gartner.com/document/6719234?ref=solrResearch&refval=480759821& |
| Hype Cycle for Generative AI, 2025 | Arun Chandrasekaran, Leinar Ramos 7/14/25 | Read more | The GenAI Hype Cycle is Gartner’s graphical representation of the maturity, adoption metrics and business impact of GenAI technologies. It helps CIOs and other IT leaders identify GenAI innovations they can exploit, according to their appetite for risk in pursuit of potential rewards. | https://www.gartner.com/document/6719134?ref=solrResearch&refval=480759821& |
| Hype Cycle for Enterprise Process Automation, 2025 | Arthur Villa, Saikat Ray 7/11/25 | Read more | Enterprise process automation transforms the agility and efficiency of business operations, but emerging technologies and practices can be difficult to gauge. Enterprise applications leaders can use this Hype Cycle to understand emerging innovations and assess their value against their hype. | https://www.gartner.com/document/6713434?ref=solrResearch&refval=480514984& |
| Hype Cycle for Natural Language and Unstructured Content Technologies, 2025 | Bern Elliot, Adrian Lee, Gabriele Rigon 7/10/25 | Read more | The significant and disruptive changes to natural language technology introduced via generative AI in 2023 are expected to persist through 2025. This Hype Cycle equips IT leaders to assess and capitalize on new opportunities and methods for optimal impact. | https://www.gartner.com/document/6707234?ref=solrResearch&refval=480514984& |
| Hype Cycle for CRM Technologies, 2025 | Nicole Greene, Olive Huang, Lizzy Foo Kune 7/9/25 | Read more | Discover how AI is transforming CRMs, enabling real-time decision making and cutting time to market. This Hype Cycle showcases transformative cross-CRM and AI innovations to inform applications leaders’ strategic investments and drive improved customer experiences. | https://www.gartner.com/document/6701334?ref=solrResearch&refval=480514984& |
| Hype Cycle for Smart City and Sustainability in China, 2025 | Milly Xiang 7/7/25 | Read more | Government CIOs need insight on innovations that enhance urban ecosystems via data exchange and integrate smart solutions for sustainable, efficient cities. This China-focused Hype Cycle helps CIOs navigate technology advances to meet societal needs and align with long-term sustainability goals. | https://www.gartner.com/document/6688334?ref=solrResearch&refval=479557341& |
| Innovation Insight: Impact of Agentic AI on Logistics Technologies | Rishabh Narang, Oscar Sanchez Duran, Simon Tunstall, Brock Johns, Dwight Klappich 7/4/25 | Read more | From warehouse orchestration to last-mile routing, agentic AI can enable logistics systems to autonomously act and make decisions. For supply chain technology leaders, the opportunities could be transformative — but so are the challenges of unpredictability, governance, explainability and data bias. | https://www.gartner.com/document/6681834?ref=solrResearch&refval=479557341& |
| Hype Cycle for Digital Workplace Applications, 2025 | Matt Cain, Rachel O'Farrell 7/1/25 | Read more | 2025 is a transformative year for the digital workplace as AI-driven innovation moves from a curiosity to a work reality, forcing attention to AI governance and enablement. This Hype Cycle helps digital workplace leaders identify key developments impacting the digital workplace’s new future. | https://www.gartner.com/document/6670734?ref=solrResearch&refval=478242329& |
| Hype Cycle for Data, Analytics and AI in China, 2025 | Ben Yan, Tong Zhang, Fay Fei, Julian Sun, Xingyu Gu, Mike Fang 6/26/25 | Read more | The excitement around AI continues, fueled by both generative AI and agentic AI innovations, such as DeepSeek R1. It’s more crucial than ever for data, analytics and AI leaders in China to distinguish the real value and the hype around AI, preparing for the enterprise AI race ahead. | https://www.gartner.com/document/6654634?ref=solrResearch&refval=478242329& |
| Hype Cycle for Oil and Gas, 2025 | Simon Cushing 6/25/25 | Read more | Oil and gas firms face low prices, high market volatility and capital constraints. Digitally based operational excellence is essential to maintain competitiveness. This Hype Cycle helps CIOs prioritize technologies aligned with evolving business objectives and tighter investment conditions. | https://www.gartner.com/document/6648434?ref=solrResearch&refval=478242329& |
| Hype Cycle for AI in IT Operations, 2025 | Cameron Haight 6/23/25 | Read more | IT operations organizations are ramping up AI usage to help manage complexity and address continuing skills challenges. Heads of I&O should leverage this Hype Cycle to plan for future implementations of operations-based AI technologies. | https://www.gartner.com/document/6624902?ref=solrResearch&refval=478242329& |
| Hype Cycle for AI in ITSM, 2025 | Chris Matchett, Chris Laske, Siddharth Shetty 6/19/25 | Read more | AI is reshaping IT service management, offering I&O leaders opportunities to boost efficiency and user experience. This Hype Cycle showcases innovations, such as generative AI, machine learning and agentic AI, for better service delivery. | https://www.gartner.com/document/6618902?ref=solrResearch&refval=476088110& |
| Hype Cycle for Enterprise Architecture, 2025 | Andrei Razvan Sachelarescu, Philip Allega 6/17/25 | Read more | CIOs’ evolving focus on productivity, growth and cultural transformation impel heads of EA to align their strategies accordingly. Heads of EA must therefore guide teams to assess business and technology trends to optimally architect the future, orchestrate transformation and enhance EA performance. | https://www.gartner.com/document/6581402?ref=solrResearch&refval=476089425& |
| Hype Cycle for User Experience, 2025 | Will Grant, Frank O'Connor, Nabeeha Ahmed 6/17/25 | Read more | User experience continues to be disrupted by generative AI technologies and techniques. Software engineering leaders struggle to prioritize their efforts as the pace of innovation increases. Use this Hype Cycle to identify, explore and exploit specific UX innovations and technologies. | https://www.gartner.com/document/6603502?ref=solrResearch&refval=476088110& |
| Hype Cycle for Life Insurance, 2025 | Laurie Shotton 6/17/25 | Read more | In a volatile and unpredictable environment, insurers must invest in innovative tech to enhance efficiency, optimize costs and boost productivity while preparing for digital transformation. Life insurance CIOs can use this Hype Cycle to help guide investment and strategy decisions. | https://www.gartner.com/document/6591902?ref=solrResearch&refval=476088110& |
| Hype Cycle for AI in Software Engineering, 2025 | Adrian Leow, Haritha Khandabattu 6/17/25 | Read more | Software engineering leaders face rising complexity from faster delivery demands and growing AI toolchains. Use this research to understand how emerging technologies like agent development platforms are set to transform workflows, UI, system architectures, apps and roles. | https://www.gartner.com/interactive/hc/6606702?ref=solrResearch&refval=476088110 |
| Hype Cycle for U.S. Healthcare Payers, 2025 | Robert Potts, Connie Salgy, Austynn Eubank 6/16/25 | Read more | The swift evolution of generative AI, fueled by significant investment and widespread hype, has created a tumultuous and challenging landscape. U.S. healthcare payer CIOs can use this Hype Cycle as a strategic guide to identify and capitalize on key innovations as they execute their AI initiatives. | https://www.gartner.com/document/6598902?ref=solrResearch&refval=476086169& |
| Hype Cycle for Property and Casualty Insurance, 2025 | Kimberly Harris-Ferrante 6/16/25 | Read more | The business landscape for P&C insurers is changing, which will require embracing new technologies. P&C insurance CIOs can use this Hype Cycle to help guide investment and strategy decisions by tracking the technologies and trends within the P&C insurance sector. | https://www.gartner.com/document/6599702?ref=solrResearch&refval=476086169& |
| Hype Cycle for Site Reliability Engineering, 2025 | Hassan Ennaciri, Chris Saunderson, Daniel Betts, Uzair Amin 6/16/25 | Read more | SRE practices allow organizations to achieve rapid software delivery alongside optimal reliability, performance and cost, directly boosting customer experience and business value. Heads of I&O should use this Hype Cycle to identify potential practices, tools and skills that they should prepare to adopt. | https://www.gartner.com/document/6599502?ref=solrResearch&refval=476086169& |
| Emerging Tech: Market Risk Projection of Generative AI on Conversational AI | Arup Roy, Gabriele Rigon, Adrian Lee 6/11/25 | Read more | The future of conversational AI platform success depends upon the implementation of generative AI technology as a core part of the revolution from novice-level understanding to superior intelligence. Product leaders must plan now to avoid competitive AI race threats and take advantage of transient opportunities. | https://www.gartner.com/document/6581102?ref=solrResearch&refval=476086169& |
| Hype Cycle for Artificial Intelligence, 2025 | Haritha Khandabattu, Birgi Tamersoy 6/11/25 | Read more | AI investment remains strong, but focus is shifting from GenAI hype to foundational innovations like AI-ready data, AI agents, AI engineering and ModelOps. This research helps leaders prioritize high-impact, emerging AI techniques while navigating regulatory complexity and operational scaling. | https://www.gartner.com/document/6579402?ref=solrResearch&refval=476086169& |
| Hype Cycle for the Future of Work, 2025 | Tori Paulman, Helen Poitevin, Nate Suda, Kristin Moyer, CV Viverito, Lacy Lei 6/9/25 | Read more | AI is redefining what it means to be a human at work. Recognizing the increasing expectations of AI to enhance worker productivity, this Hype Cycle provides CIOs with a crucial human-first lens on the most transformative AI advancements and disciplines required to ensure success at scale. | https://www.gartner.com/document/6572902?ref=solrResearch&refval=476086169& |
| Emerging Tech Horizon for Generative AI | Annette Zimmermann, Danielle Casey, Aakanksha Bansal, Annette Jump, John Santoro, Roberta Cozza, Radu Miclaus, Jim Hare, Vibha Chitkara, Eric Goodness, Alfonso Velosa, Reuben Harwood, Ray Valdes, Bob Johnson, George Brocklehurst, Anushree Verma, Tom Coshow 4/15/25 | Read more | High-impact technologies such as AI agents and reasoning models will disrupt how the world interacts with technology. Use this 0-to-3-year tech horizon to make critical decisions on investing in emerging GenAI technologies to enable customers to reach new heights of value in their business. | https://www.gartner.com/document-reader/document/6363411?ref=solrResearch&refval=463616043 |
| Emerging Tech Impact Radar: Artificial Intelligence in Retail | Robert Hetu, Sandeep Unni 4/11/25 | Read more | Many retailers are incorporating AI as part of business process and execution across a gamut of industry applications and use cases. This research profiles nine emerging AI technologies that product leaders must evaluate to understand the potential impact and timing of AI adoption, and effectively plan retail product portfolios. | https://www.gartner.com/document/6579402?ref=solrResearch&refval=476086169& |
| Emerging Tech Impact Radar: Generative AI | Annette Zimmermann, Danielle Casey, Aakanksha Bansal, Annette Jump, John Santoro, Roberta Cozza, Radu Miclaus, Jim Hare, Vibha Chitkara, Eric Goodness, Alfonso Velosa, Reuben Harwood, Ray Valdes, Bob Johnson, George Brocklehurst, Anushree Verma, Tom Coshow 2/14/25 | Read more | High-impact technologies such as AI agents and reasoning models will disrupt how the world interacts with technology. Use this Impact Radar to make critical decisions on investing in emerging Gen-AI technologies to enable customers to reach new heights of value in their business. | https://www.gartner.com/document/6179023?ref=solrAll&refval=453799036& |
| Emerging Tech Impact Radar: Cloud-Native Platforms | Fernando Pereiro, Wataru Katsurashima, Michael Warrilow, Craig Lowery, Colin Fletcher, Mark Driver, Mark Wah, Lawrence Pingree, Ed Anderson, Danielle Casey, Chandra Mukhyala, Varsha Mehta, Eric Goodness, Balaji Abbabatulla, Charanpal Bhogal, Jim Scheibmeir, Hassan Ennaciri, Jim Hare, Radu Miclaus 2/3/25 | Read more | Cloud-native platforms continue to evolve across multiple technology domains including generative AI, developer enablement and security. Product leaders must leverage evolving cloud-native ecosystems to reinvent their offerings and provide an integrated and holistic cloud-native experience. | https://www.gartner.com/document/6146191?ref=solrAll&refval=453799036& |
| Competitive Landscape: Conversational Solutions | Arup Roy 1/30/25 | Read more | The conversational solutions market landscape has changed significantly with the advent of GenAI. Technology and service providers in this market must pivot their product strategies and positioning to factor in AI agent development, GenAI security and engineering, and governance. | https://www.gartner.com/document/6134959?ref=solrAll&refval=466875012& |
| Emerging Tech Impact Radar: 2025 | Tuong Nguyen, Danielle Casey 1/23/25 | Read more | Key emerging disruptive technologies for 2025 fall under these four themes: (1) apps, experience and UI, (2) compute and infrastructure, (3) privacy and transparency, and (4) AI tools and models. Product leaders can use this research to guide their investment and strategic planning around these topics. | https://www.gartner.com/document/6107027?ref=solrAll&refval=453799036& |
| Innovation Insight for AI-Native Software Engineering | Manjunath Bhat, Arun Batchu, Mark Driver, Philip Walsh, Adrian Leow 1/13/25 | Read more | Generative AI presents opportunities to transform software development workflows and evolve the role of developers. Software engineering leaders should prepare their teams for an AI-native era defined by developer creativity, agentic workflows and rapid feedback loops, while mitigating risks. | https://www.gartner.com/document/6076795?ref=solrAll&refval=453799036& |