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OneReach.ai for Insurance

Deliver an AI-first experience for insurance with OneReach.ai, deepening client relationships, improving workflow and claim processing, and reducing costs.

Built for Insurance

Automate Tasks, Workflows, and Processes with an AI-First Platform

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Trusted by Industry Leaders Across the Globe

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Leading Insurance Provider Enhances Client Self-Service with AI Agents

Solutions:

  • Leading insurance company built AI agents to serve clients 24/7 via web chat
  • AI agents included channel pivot to voice if preferred
  • AI agents built with Human-in-the-Loop technology to call on human agents as needed
  • AI agents are fully integrated with CRM (Customer Relationship Management) and have a knowledge base with policy management information

Return on Investment (ROI):

  • Improved CSAT scores by 60%
  • Reduced overall costs by 57%
  • Increased upsell opportunities

AI Agent Solutions for Common Insurance Use Cases

Claims processing automation

Streamline claims processing by automating data entry and initial assessments, reducing processing time and minimizing errors

Fraud detection

Machine learning algorithms are employed to analyze claims data, identifying patterns that may indicate fraudulent activity

Customer support AI agents

Provide 24/7 assistance by answering policyholder queries, guiding them through the claims process, and offering policy information

Personalized policy recommendations

By analyzing customer data, AI agents recommend tailored insurance policies that better fit customer needs

Risk assessment and underwriting

Assess risks by analyzing various data points, enabling underwriters to make more informed decisions and pricing adjustments

Renewal reminders and notifications

Send proactive and personalized reminders for policy renewals, ensuring clients stay informed and engaged

Telematics and usage-based insurance

By monitoring driving behavior through telematics devices, AI agents can assess and automatically offer personalized premiums based on actual driving habits, promoting safer driving practices

Billing management

Automate billing processes, ensuring accurate invoicing and reducing administrative overhead

Policy document management

Automate the organization and retrieval of policy documents, ensuring easy access for clients and agents while maintaining compliance

Health risk monitoring

AI agents can monitor health data from wearable devices, helping insurers assess risk profiles and offer personalized health plans and incentives

The Only Platform Named a Leader By Every Major Analyst Group

The engagement from the OneReach team has been fantastic ever since I first engaged with them 15 months ago. The OneReach ‘low-code’ platform has enabled us to rapidly iterate our chatbot experience and significantly increase the number of customers that we can support through the chatbot channel.

Product Management - Telecommunication Industry

Customer Testimonials

Their platform has a great deal of flexibility and has been able to provide all the required functionality we need for the use cases we are building for.

Associate Director - Product Management - Telecommunication

OneReach.ai encompasses several factors that elevate it beyond other choices. It's communication fabric, intelligent digital worker framework, and conversational UX.

Principal Enterprise Architect. - Retail

Great at proving Al Solutions with in-depth customization for any use case. Great leadership and support team.

Senior Al Engineer - Transportation

The flexibility and openness of their platform allows tighter integrations with our existing investments like CRM and our GenAI RAG implementation.

Head of Business Platforms - Telecommunication

OneReach. Ai was a breath of fresh air when compared to the legacy chatbot solution we had.

Architect - Telecommunication

The engagement from the OneReach team has been fantastic ever since I first engaged with them 15 months ago.

Group Product Manager - Telecommunication

Proven Success in Insurance:

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24/7

Client Support

Always-on assistance

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4-8 Week

AI Agent Deployment Time

Design and scale quickly

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57%

Cost Reduce

Save time and money with automated workflows

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90%

Intent Recognition

Create excellent UX

Built for Insurance

Automate Tasks, Workflows, and Processes with an AI-First Platform

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Contact Us

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