OneReach.ai for Retail

Deliver an AI-first retail and ecommerce experience with OneReach.ai, deepening customer relationships, improving efficiency, and reducing costs.

Built for Retail

Automate tasks, workflows, and processes with an Agentic AI-First Platform

Trusted by Industry Leaders Across the Globe

Leading Retail Company Achieves 65 NPS (Net Promoter Score)

What they built:

Retailer established a new, comprehensive customer contact center
Implemented an intelligent SMS program for customer-facing applications
Centralized communication channels for improved analytics and user experiences

ROI:

Projected revenue increase of $80 million annually
Reduced calls to stores by 47%
Achieved 65 NPS (Net Promoter Score)

Pre-built AI Agents for Common Retail Use Cases

Personalized outbound campaigns

Personalized outbound campaigns to share promotions, company updates, and new products on any channel.

Customer chat and HitL (Human-in-the-Loop)

Provide quick answers and product recommendations and escalate to a human agent when necessary.

Order status, tracking, and cancellation

Manage orders, fulfillment, and communications via AI agents.

Product FAQ

Provide automated Q&A via AI agents that can be deployed on any channel.

Sales metrics and dashboard

See the latest sales metrics and key ROI statistics in our pre-built retail dashboards.

Customer profile management

Manage customer profiles with Relational DBs, which capture all conversational history and create profiles for each customer.

Order fulfillment

Track order fulfillment at every step of the process, from ordering, to fulfillment, to shipping.

Delivery updates

Provide personalized updates to customers on any preferred channels.

Support ticket creation

Generate customer support tickets and assign them to team members.

User authentication

Authenticate returning customers, validate emails, and validate payment methods.

The Only Platform Named a Leader By Every Major Analyst Group

Magic Quadrant for Conversational AI Platforms, 2023

Conversational Artificial Intelligence MarketScape 2023

Conversational AI For Customer Service Landscape, 2023

Peak Matrix Assessment 2023

2023 Research Globe for Conversational AI

SPARK Matrix: Conversational Platform, 2023

OneReach.ai encompasses several factors that elevate it beyond other choices. Its communication fabric, intelligent digital worker framework, and conversational UX.

Principle Enterprise Architect - Retail Industry

Customer Testimonials

Their platform has a great deal of flexibility and has been able to provide all the required functionality we need for the use cases we are building for.

Associate Director - Product Management - Telecommunication

OneReach.ai encompasses several factors that elevate it beyond other choices. It's communication fabric, intelligent digital worker framework, and conversational UX.

Principal Enterprise Architect. - Retail

Great at proving Al Solutions with in-depth customization for any use case. Great leadership and support team.

Senior Al Engineer - Transportation

The flexibility and openness of their platform allows tighter integrations with our existing investments like CRM and our GenAI RAG implementation.

Head of Business Platforms - Telecommunication

OneReach. Ai was a breath of fresh air when compared to the legacy chatbot solution we had.

Architect - Telecommunication

The engagement from the OneReach team has been fantastic ever since I first engaged with them 15 months ago.

Group Product Manager - Telecommunication

Proven Success in Retail:

$150M

Revenue Boost

Increase annual revenue

70%+

Call Containment

Reduce escalations to human agents

4-8 Week

AI Agent Deployment Time

Design and scale quickly

90%

Intent Recognition

Seamless and accurate experiences

Build for retail:

Automate tasks, workflows, and processes with an Agentic AI-first Platform