Everything You Need to Know About AI Agents

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All Call Center Metrics Are Important. But Have You Tried Using This One?

There are a lot of call center metrics out there that measure customer satisfaction—CSAT, Net Promoter Score (NPS), even First Call Resolution (FCR). The way they measure satisfaction is different, but the end result is the same—to make sure the customer is happy. But what if I told you there was a call center metric […]

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