OneReach.ai Named a Leader in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024 Report
OneReach.ai has been prominently featured as a Leader in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024 report. Combined with being recognized as a leader across similar reports from analysts like Gartner, IDC, and Everest, this solidifies OneReach.ai’s status as a top platform for orchestrating AI agents. As enterprises increasingly embrace the transformative […]
Sharing the Love: Amy Krouse Rosenthal and the Emerging Connection between Author and Reader
Throughout much of history, authors have maintained a distance from readers, their experiences separated by both time and place. As novelist Paolo Coelho noted, writing is “a solitary experience.” The work of the author was often created in isolation—seemingly forged in the rarified air of their literary mountain before being handed down to the waiting […]
Weekly Review: 5/31 Edition
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.
Leading Off Customer Interactions With Positivity
This guest post is written by Jeremy Watkin, Head of Quality at FCR. I’m a huge baseball fan— a Los Angeles Angels of Anaheim fan to be exact. In baseball, the order in which the players bat is called a “lineup.” The general rule of thumb is that the first batter, or leadoff hitter, is […]