INTELLIGENT DIGITAL WORKERS

IDWs, your new digital teammates

IDWs are generative pre-trained transformers (or GPTs) that integrate securely with other technologies to do real work. Collaborate with generative AI to create, organize, prioritize, and give your team more time.

Enterprise

IDWs are built on our award-winning cognitive infrastructure for teams operationalizing generative AI.

What are Intelligent Digital Workers?

What are Intelligent Digital Workers?

IDWs are GPTs that converse on any channel, in any language, to get real work done. They are digital assistants sequencing skills that are shared across teams and organizations—the foundation of hyperautomation.

Unlock the power of IDWs through interactive demos

Create your demo Intelligent Digital Worker and explore its capabilities

How it works

Create demo IDW(s)

You can select any industry your IDW will operate in, customize its voice, look, and personality. You can create as many Intelligent Digital Workers as you want and share them with your team.

Train your IDW

Improve your IDW’s knowledge by asking questions related to your industry, company etc. To help you track your IDW’s progress we provide the Knowledge Score statistics by different phases and domains.

Try skills and share them

Create FAQs based on your company’s documentation, manage scheduling or invoicing, or peruse our ever-growing skill library for more inspiration. If you like the skills you create, share a link with your team!

Get inspired by IDWs’ possibilities

Explore real-world business cases where IDWs can transform the way you work

Create a contract

Sales

How I Learn

IDW

Customize IDW

IDW

Create an Image

Productivity

Create an Email

Productivity

Create an Invoice

Finance

Create an IDW roadmap for your business

Sales

Manage My Calls

Productivity

Schedule an appointment

Collaboration

Manage IDW knowledge

IDW

Collaborate on Google Doc

Collaboration

AI Vision

Productivity

Create an Article using an Audio

Productivity

Setup a zoom call

Collaboration

Create a plugin for Copilot.AI

IDW

Create a plugin for Open.AI

IDW

Workflow Automation

Process Improvement

Credit Scoring

Financial Services

Customer Sentiment Analysis

Customer Experience

Customer Support

Customer Service

Data Entry

Administrative

Document Summarization

Content Management

Email Review and Automation

Communication

Fraud Detection

Risk Management

Content Generation

Marketing and Content

HR Recruitment

Human Resources

Inventory Management

Supply Chain

Inventory Monitoring and Supply Chain Optimization

Logistics

Billing Reports

Finance and Accounting

Language Translation

International Business

Lead Management

Sales and Marketing

Create a CRM Conversationally

General

Create a Ticketing System

General

Market Research

Market Analysis

Personalized Recommendations

E-commerce

Predictive Analytics

Business Intelligence

Sales Forecasting

Sales and Operations

Create a Digital Twin of our company

General

Social Media Management

Marketing and Communication

1 - 5
Create a contract

Sales

How I Learn

IDW

Customize IDW

IDW

Create an Image

Productivity

Create an Email

Productivity

Create an Invoice

Finance

Create an IDW roadmap for your business

Sales

Manage My Calls

Productivity

Schedule an appointment

Collaboration

Manage IDW knowledge

IDW

Collaborate on Google Doc

Collaboration

AI Vision

Productivity

Create an Article using an Audio

Productivity

Setup a zoom call

Collaboration

Create a plugin for Copilot.AI

IDW

Create a plugin for Open.AI

IDW

Workflow Automation

Process Improvement

Credit Scoring

Financial Services

Customer Sentiment Analysis

Customer Experience

Customer Support

Customer Service

Data Entry

Administrative

Document Summarization

Content Management

Email Review and Automation

Communication

Fraud Detection

Risk Management

Content Generation

Marketing and Content

HR Recruitment

Human Resources

Inventory Management

Supply Chain

Inventory Monitoring and Supply Chain Optimization

Logistics

Billing Reports

Finance and Accounting

Language Translation

International Business

Lead Management

Sales and Marketing

Create a CRM Conversationally

General

Create a Ticketing System

General

Market Research

Market Analysis

Personalized Recommendations

E-commerce

Predictive Analytics

Business Intelligence

Sales Forecasting

Sales and Operations

Create a Digital Twin of our company

General

Social Media Management

Marketing and Communication

1 - 5
Create a plugin for Copilot.AI

IDW

Create a plugin for Open.AI

IDW

1 - 1
Workflow Automation

Process Improvement

Inventory Management

Supply Chain

Inventory Monitoring and Supply Chain Optimization

Logistics

1 - 1
Create an Invoice

Finance

Credit Scoring

Financial Services

Fraud Detection

Risk Management

Billing Reports

Finance and Accounting

1 - 1
Create an Image

Productivity

Create an Email

Productivity

Manage My Calls

Productivity

AI Vision

Productivity

Create an Article using an Audio

Productivity

Document Summarization

Content Management

Content Generation

Marketing and Content

1 - 1
HR Recruitment

Human Resources

1 - 1
Create an IDW roadmap for your business

Sales

Lead Management

Sales and Marketing

Market Research

Market Analysis

Personalized Recommendations

E-commerce

Predictive Analytics

Business Intelligence

Sales Forecasting

Sales and Operations

Social Media Management

Marketing and Communication

1 - 1
Schedule an appointment

Collaboration

Collaborate on Google Doc

Collaboration

Setup a zoom call

Collaboration

1 - 1
How I Learn

IDW

Customize IDW

IDW

Manage IDW knowledge

IDW

1 - 1

Your next hire should be an IDW

There are opportunities to make your company more self-driving with generative AI, across all organizational functions

wheel-img

Botify your
Organization

Optimize your workforce - focus your people on important tasks and let bots take on the rest

Operations

  • Q&A
  • Data Analyses
  • Expense-tracking
  • Communications
  • Reminders
  • Operations-tasks
  • Answer phones/automated
    conversations
  • Data collection & analysis
  • Number-masking

Marketing

  • Q&A
  • Encourage sign-ups
  • Reminders
  • Marketing management workflow
  • Customer communications
  • Customer segmentation & analysis
  • Analyze marketing data & execute programs
  • Monitor social & alert and/or respond
  • Low-cost SMS & email
  • Website bot
  • Surveys

Services & Staffing

  • Customer communication
  • Data collection & analysis
  • Scheduling
  • Logistics-coordination &
    service-delivery
  • Time-tracking
  • Q&A

HR

  • Q&A
  • Recruiter bot
  • Candidate-screening
  • Time-tracking
  • Employee satisfaction survey
  • Reminders
  • Employee handbook FAQ 
  • Employee relocation-guide
  • Onboarding/training
  • Benefits enrollment
  • Employee assessment
  • Vacation/PTO

Sales

  • Q&A
  • Pricing
  • Lead-input
  • Communications
  • Analyze & predict sales data
  • Monitor & manage sales team-activity
  • Scheduling

Legal

  • Contract-compliance
    (smart contracts)
  • Contract-renewals
  • Q&A
  • Reminders
  • Manage workflow &
    flag errors in documents
  • Data collection & analysis
  • Contract management
  • Contract queries

Finance

  • Credit card processing
  • Reset password
  • Collections
  • Bill information
  • Trade stocks
  • Insurance claims management
  • Billing & collections
  • Customer communications
  • Data collection & analysis
  • Q&A

Call Center

  • Q&A
  • Scheduling
  • Customer communications
  • Work Flow
  • Data-collection & analysis
  • Remote management of phones & data
  • Advanced AI-driven IVR/ITR
  • Outbound dialing
  • Call-backs
  • Sentiment-analysis
  • Surveys
  • Bots assisting agents in realtime
1

Qa

Q&A

Conversational interaction with your company's knowledge base makes it easier for people to find information quickly

Ready for Any Role

Let your team focus on high-level tasks while IDWs handle the rest

1 OP

Qa

Q&A

Conversational interaction with a company's operations knowledge base, enabling its use and updates across different channels: Slack, Teams, Email, Web Chat, SMS, Phone

2 OP

Sc

Shift covering

Facilitates work shift fulfillment, managing requests for shift changes and ensuring continuous workforce availability

3 OP

Fa

Facilities assistance

Provides conversational support for facilities-related requests and reports, such as damage reporting, cleanup requests, or vending options

4 OP

Ca

Catering assistance

Assists in coordinating catering for on-site meetings based on location and calendar data, ensuring timely and appropriate food delivery

5 OP

Oa

Onboarding assistance

Guides new employees through the onboarding process, automating interactions and training for a smooth transition

6 OP

Im

Invoice management

Manages the review, approval, and execution of invoices, ensuring efficient and accurate financial operations

7 OP

Cc

Contract comparison

Assists in comparing contracts to identify key differences and similarities, aiding in efficient contract management and negotiation

8 OP

Bc

Background checks

Assists in conducting integrated background checks on candidates, providing timely alerts and insights for informed hiring decisions

9 OP

Ps

Payroll setup

Automates the process of setting up new employees on payroll, ensuring a smooth and efficient onboarding experience

10 OP

Cm

Contract lifecycle management

Assists in managing the entire contract lifecycle from creation to renewal, improving efficiency and reducing the risk of errors

11 OP

Cw

Company wallet

Helps manage employee/company currency creation and usage, applicable for perks, trading, and bonuses

12 OP

Tt

Time-tracking

Captures, tracks, and reports time spent on tasks, updating relevant people and systems for accurate time management

13 OP

Gi

Generate invoice

Aids in drafting invoices using templates and system data, leveraging human oversight for accuracy and compliance

14 OP

Et

Expense tracking

Provides conversational assistance for tracking expenses, modifying behaviors, and bringing in relevant parties when necessary

15 OP

Sv

Schedule visitor

Helps manage scheduling and welcoming for office visitors, updates team about arrivals, and provides access information to enhance visitor experience

16 OP

Pt

Project time request

Helps manage requests for company time allocation to projects, streamlining approval processes with the relevant parties

17 OP

Ed

Equipment damage reports

Streamlines the reporting of damaged or stolen property, coordinating with relevant parties for replacement or repair

18 OP

Eh

Employee handbook

Provides conversational support for inquiries and updates regarding the employee handbook, ensuring easy access to company policies

19 OP

Pa

Procurement advisor

Collects and organizes suggestions for software and tools needed by the team, engaging appropriate personnel for procurement decisions

20 OP

Ct

Compliance training

Delivers training on legal and compliance requirements, ensuring employee understanding and adherence for legal conformity

21 OP

Ra

Relocation assistance

Provides conversational FAQ and request processing for relocation assistance, simplifying the transition for relocating employees

22 OP

Ca

Collections assistance

Automates multi-channel communications around payments, including initiation, follow-up, and payment method creation

23 OP

Mc

Manage contract expiration

Proactively manages contract renewals, compliance, replacements, or terminations, engaging relevant parties for timely decision-making

24 OP

Cs

Contract summarization

Summarizes contracts, saving time and effort for legal professionals.

25 OP

Lq

Legal Q&A

Offers conversational support for inquiries about company legal policies and history, providing quick access to legal information

26 OP

Vr

Vacation requests

Manages the conversational facilitation of vacation request and approval processes, coordinating with relevant parties and systems

27 OP

Hs

Holiday schedule

Maintains and communicates the holiday schedule, reminding staff of upcoming holidays and ensuring operational planning

28 OP

Mc

Made coffee

Provides alerts, updates, and notifications regarding the initiation and completion of coffee brewing in the office

29 OP

Dd

Device detection

Detects and identifies devices on the network, ensuring efficient IT management and security

30 OP

Dc

Data collection

Aids in collecting essential information from employees or customers, streamlining data gathering processes

31 OP

Ta

Teach/Train AI

Helps facilitate the growth of AI's knowledge base through interactive communication, enabling continual learning and improvement

32 OP

El

Employee Contact Lookup

Provides text-based dynamic assistance for employees to find the right contact based on role, skill, department, or common interest

33 OP

Ps

Password reset

Provides a conversational system for password resets, enhancing security and user convenience

34 OP

Sb

Suggestion box

Helps collect and organize employee suggestions and ideas, facilitating a culture of innovation and continuous improvement

35 OP

Rc

Request conference

Manages requests for training or conferences, including follow-up with relevant parties to facilitate professional development

36 OP

Cg

Contract generation

Generates contract drafts based on data inputs and approved standards, streamlining the contract creation process

37 OP

Cb

Conference room booking

Facilitates booking of conference and meeting rooms, suggesting options based on related project or meeting data

38 OP

Ca

Chase assistance

Provides relentless reminders across all communication channels, escalating until task completion is confirmed

39 OP

Wp

Wifi access management

Simplifies wifi access queries by providing real-time wifi credentials and login usage. Features optional password rotation for enhanced security

40 OP

Td

To-dos

Assists in creating and managing to-do tasks, setting reminders, and helping teams stay organized and on track

41 OP

Lm

Leave manager

Facilitates the request and approval process for leaves of absence, coordinating with HR and management for smooth transitions

42 OP

Up

Uniform purchase

Facilitates the selection and procurement of company uniforms and supplies. Remembers preferences like size and color, and streamlines the payment process

43 OP

Ei

Employee IVR

Offers a voice/phone-based dynamic triage system, allowing employees to navigate various operational skills through keypad or voice recognition

44 OP

Ca

Company directory assistance

Provides internal/external navigation of the company directory, accessible through all communication channels. Assists in identifying the right contacts

45 OP

Mc

Meeting coordination

Helps manage meeting requests, notifies appropriate parties, schedules meetings, and sends reminders for efficient meeting organization

46 OP

Nm

Number masking

Executes calls and messages from a masked phone number, maintaining privacy and professionalism in communications

47 OP

Ac

Access card

Manages reports for lost access cards and facilitates the procurement of new cards through appropriate systems and personnel

48 OP

Rw

Remote work support

Provides essential guidance and resources for remote employees, addressing their unique needs and challenges in a distributed work environment

49 OP

Tm

Ticket management

Facilitates the creation and management of tickets in the helpdesk system, enhancing IT support efficiency

50 OP

Pt

Pay by text

Facilitates secure and convenient payment processing via SMS and secure rich web chat

51 OP

Sl

Sick leave

Coordinates employee sick-day requests and notifications, integrating with HR and payroll/benefits functions for comprehensive management

52 OP

Im

Inventory management

Aids in managing inventory of materials, supplies, and resources, updating and involving the necessary internal and external parties

53 OP

Eh

Employee Health and safety

Delivers essential training on health and safety protocols, ensuring a safe and informed workplace environment

54 OP

Ce

Company event RSVPs

Manages RSVPs and reminders for company events, ensuring well-organized and well-attended corporate gatherings

55 OP

Rr

Round robin

Manages a sequence of call connections with designated parties, ensuring efficient communication and response

56 OP

Es

Employee satisfaction survey

Facilitates custom employee satisfaction surveys, providing comprehensive results and reports. Identifies anomalies and establishes a baseline for trend analysis

57 OP

Ce

Contract execution

Streamlines sharing and collecting signatures on PDF documents, combined with smart contract reminders for critical events like renewals

58 OP

Bs

Benefits support

Provides assistance with employee benefits inquiries, helping navigate claims and actions related to their specific benefits packages

59 OP

Cr

Customized reminder

Creates and executes reminders across various channels, tailored to the creator’s preferences and schedule

60 OP

Sr

Supply requests

Manages requests for company supplies through a conversational system, ensuring timely fulfillment of employee needs

61 OP

Pp

Pay by phone

Enables efficient secure payment processing via voice or phone systems

62 OP

Es

Environmental sustainability

Helps promote environmental sustainability by providing training and support.

63 OP

Rg

Report generator

Assists in generating reports from various data sources, providing dynamic insights and analytics for informed decision-making

64 OP

Cd

Check deposit

Utilizes OCR and image recognition to facilitate check deposits through approved communication channels, enhancing financial efficiency

65 OP

Od

Offboarding documentation

Streamlines the collection and execution of employee offboarding documentation, ensuring a compliant and orderly process

66 OP

Cc

Charge credit cards

Facilitates secure and automated charging of payment methods, streamlining transaction processes

67 OP

Os

Onsite safety training

Assists in facilitating site-specific safety training to ensure employees are aware of hazards and protocols

68 OP

Er

Expense reporting

Helps streamline the generation and submission of expense reports, ensuring accuracy and compliance with company policies

69 OP

Cc

Compliance communication

Delivers consistent, accurate information about company policies and legal requirements, ensuring informed and compliant employees

70 OP

Pm

Payment Method Updates

Facilitates the capture and update of payment method information, ensuring secure and up-to-date transaction processes

71 OP

Iq

IT Q&A

Assists in providing conversational support for inquiries about company IT information, policies, and history, aiding in tech-related queries

72 OP

Gt

Team goal tracker

Captures and shares updates regarding team goals, leveraging gamification to keep people on track and aligned with objectives

73 OP

Pc

Policy compliance

Helps to facilitate employees acknowledging and complying with company policies through conversational AI interactions

74 OP

As

Account status

Assists in updating and editing of account statuses, ensuring current and accurate customer account information

75 OP

Lc

Labor law compliance

Provides labor law updates, accurate documentation, streamlined processes, and assists in data-driven decision-making for compliance

76 OP

Oa

Overlap assistance

Assists in analyzing internal communications and reports to identify and intercept overlapping efforts, facilitating more efficient operational planning

77 OP

Cu

Contact information updater

Facilitates the confirmation and updating of contact information, streamlining communication preferences and accessibility needs

78 OP

Pm

Payroll management

Handles payroll-related queries, offering support and information to employees regarding their compensation and related issues

79 OP

Tr

Tuition reimbursement

Assists in managing requests and approvals processes for tuition reimbursements, streamlining educational support for employees

80 OP

Ia

Induction process

Automates the induction process for new hires, encompassing training and engagement activities for an effective start

81 OP

Cg

Compliance guidance

Offers accurate and up-to-date information to guide employees through various policies, laws, and compliance-related questions

82 OP

Pd

Pay discrepancy

Assists in managing the creation and resolution of pay discrepancy reports, liaising with relevant personnel to ensure accurate compensation

83 OP

Pa

Personality assessment

Facilitates conversational personality tests, provides detailed reports, and enables sharing of results for team-building and personal insights

84 OP

Pm

Project management

Assist with project management by providing updates and tracking progress

85 OP

Et

Employment termination tracking

Facilitates policy-compliant processes for exiting the company, including checklists and off-boarding item management

86 OP

Tw

Troubleshooting wizard

Provides dynamic conversational troubleshooting, integrating with historical data and multimedia resources for efficient problem-solving

87 OP

Cu

Compliance auditing

Assists in auditing HR processes to ensure adherence to legal requirements and regulations, promoting organizational integrity

88 OP

Cm

Compliance monitoring

Sends alerts to HR personnel when policies require attention or data suggests difficulties in employee adoption

89 OP

Oc

Offboard customer

Assists in managing compliant communication and checklist processes for offboarding customers, ensuring a smooth and professional conclusion

90 OP

Ca

Compliance assistant

Aids in compliance and policy creation, ensuring adherence to local laws and regulations, including workplace safety and culture

91 OP

Pt

Employee productivity tracking

Assists in monitoring and analyzing employee productivity metrics, identifying areas for improvement and opportunities for recognition

92 OP

Bp

Employee benefits personalization

Personalizes benefits offerings based on individual employee preferences and needs, enhancing employee satisfaction

93 OP

Fa

Form assistance

Aids in creating and configuring forms conversationally, automating the backend code generation for tailored form functionalities

94 OP

Ca

Communications analysis

Analyzes unstructured data from emails, Slack, etc., to identify communication trends and insights, aiding in performance improvement

95 OP

Er

Employee risk alerts

Utilizes data analytics to identify and alert about potential employee risks, offering insights for preventive measures

96 OP

Un

Unblocker

Assists in identifying and addressing operational blockers, engaging appropriate systems and personnel for efficient resolution

97 OP

Da

Data analysis

Employs machine learning and traditional analytics to analyze, process, and visualize data. Uncovers hidden insights for informed decision-making

98 OP

Dq

Data quality enhancement

Assists in improving data quality by cleaning and standardizing, enhancing its usability for analysis and strategic applications

99 OP

Fr

Facial Recognition

Aids employees in using facial recognition for security/authentication. Streamlines the intake, registration, and approval processes.

100 OP

St

Security vulnerability testing

Assists in testing security system vulnerabilities, continuously relearning and coordinating with appropriate teams for system integrity

1 HR

Qa

HR Knowledge Base

Conversational interaction with HR knowledge base, enabling use & updates. Operates in company channels (Slack, Teams, Email, Chat, etc.)

2 HR

Hs

Holiday Schedule

Assists in maintaining and communicating/reminding staff about holiday schedule

3 HR

Br

Benefits Enrollment Reminders

Sends reminders and notifications to employees about benefits enrollment deadlines and requirements.

4 HR

Vr

Vacation Requests

Helps facilitate vacation requests and the approvals process with associated parties and systems

5 HR

Rd

Employee Mental Health Resource Directory

Provides a directory of mental health resources and support services available to employees

6 HR

Sd

Sick day

Helps with managing employee sick-day requests/notifications. Notifies the team, requests coverage as needed, etc

7 HR

Cs

Candidate Screening

Assists with the initial screening with job applicants based on predefined criteria

8 HR

Rc

Request Conference

Helps capture requests for training or conferences, including follow-up and preparation with appropriate team members

9 HR

Hs

Employee Health and Safety Training

Facilitates training on health and safety protocols and best practices to ensure a safe work environment

10 HR

Rh

Report Harassment

Assists in creating harassment incident-reports, creating records in the correct places and involving the appropriate parties

11 HR

Bs

Benefits Support

Assists with answering employee questions about their specific benefits packages and helps them navigate actions and claims against it.

12 HR

So

Shout Out

Helps capture and share accolades from employees about their successes and wins

13 HR

Ts

Candidate Test Scheduling

Assists with scheduling tests for candidates

14 HR

Rm

Employee Referral Management

Helps simplify the employee referral process, notifying employees about open positions and chasing them for referrals

15 HR

Cg

Legal Compliance Guidance

Provides accurate and up-to-date information to guide employees through various policies and compliance-related questions

16 HR

Ca

Candidate Analysis

Helps to assess candidates based on defined factors, such as market data, company history, goals, job description, etc

17 HR

Cr

Candidate Recommendations

Makes recommendations for which candidates to seriously consider, based on criteria defined by the hiring manager

18 HR

Hi

New Hire Info

Assists with answering questions and providing updates regarding new hires, engaging a human in the loop as appropriate

19 HR

Tf

Employee Training Feedback

Collecting/analyzing feedback from employees about the effectiveness of training programs, enabling continuous improvement

20 HR

Eh

Employee Handbook

A conversational employee handbook, allowing employees to ask questions, find resources, and get in touch with the HR team as needed

21 HR

Ecr

Employee Candidate Referral

Assists with information gathering, processing and notifications regarding referrals made by current employees

22 HR

Ra

Relocation Assistance

Facilitates a conversational FAQ and request process for relocation for work

23 HR

Ct

Candidate Tests

Assists in facilitating tests with candidates and hiring managers

24 HR

Rr

Employee Recognition and Rewards

Assists with enabling managers to recognize and reward employees for their contributions and achievements

25 HR

Lc

Legal Compliance Monitoring

Sends alerts to HR personnel when policies require attention or if data suggests employees are not adopting them

26 HR

Is

Interview Scheduling

Helps schedule interviews with candidates and with the appropriate individuals on the team, coordinating schedules efficiently

27 HR

Es

Employee Engagement Surveys

Conducts engagement surveys and analyzing the results to improve employee engagement and retention

28 HR

Si

Schedule group interview

Helps find time for group interviews in the appropropriate teammates' calendars, and sending prep materials as needed

29 HR

Oa

Onboarding Assistance

Helps guide new employees through the onboarding process, tracking tasks, and getting them access to all the right accounts

30 HR

Pa

Induction Process Automation

Assists with the induction process for new employees, including training and engagement

31 HR

Rs

Remote Work Support

Provides guidance and resources to employees working remotely, addressing their unique needs and challenges

32 HR

Ct

Employee Skill Certification Tracking

Helps track and manage employee skill certifications and training requirements

33 HR

St

Sourcing Talent

Helps to identify and attract potential candidates for open positions via social media

34 HR

Rr

Fielding Routine HR Requests

Assists with handling routine HR inquiries and requests from employees, providing quick and accurate responses

35 HR

Bb

Create Brown Bag

Helps find and schedule time with the appropriate parties, as well as booking meeting space and finding lunch plans

36 HR

Ot

Office Theme

Collects office theme-day and party suggestions and facilitates voting, scheduling and notifying employees

37 HR

Ws

Employee Well-being Scorecards

Generates personalized well-being scorecards for employees to track and improve their overall well-being

38 HR

Fc

Employee Feedback Collection

Helps gather feedback from employees on various aspects of their work experience, enabling continuous improvement

39 HR

Pf

Submit Positive Feedback

Provides a conversational way to provide quick, policy-compliant, positive feedback and constructive criticism about peers

40 HR

Rs

Resume Skill

Assists in the collection, analysis and storage of candidate resumes for conversational search and perusal by the hiring team

41 HR

Bc

Background Checks

Provides intelligent, integrated background search on any candidates entering the system, and corresponding notifications/alerts

42 HR

Lc

Labor Law Compliance

Helps notify team of new labor law updates and helps them update documentation to ensure compliance with labor laws

43 HR

Eb

Employee Benefits Education

Educating employees about available benefits, coverage details, and how to make the most of their benefits package

44 HR

Cv

Conversational Venting

Listens to employee problems and helps sort through resolution tactics

45 HR

Pc

Policy Acknowledgment and Compliance

Helps employees read company policies and compliance requirements, tracking progress and ensuring understanding

46 HR

Ba

Employee Benefits Enrollment Assistance

Helps guide employees through the benefits enrollment process and escalating to HR professionals as needed

47 HR

Tt

Employment Termination Tracking

Assists with facilitating and tracking policy-compliant tasks for terminating employment

48 HR

Id

Wellness Incentive Drip

Provides conversational engagement that helps drive behavior/adherence to wellness programs

49 HR

La

HR Legal Assistant

Helps HR team with legal questions and leverages Human-in-the-Loop capabilities as needed with counsel

50 HR

Bp

Behavior Policies

Helps provide conversational explorations of behavior policies, and timed check-ins on such behaviors

51 HR

Ds

DEI Surveys

Assists in assessing and surveying how personal views the DEI landscape within the company

52 HR

Pb

Employee Performance Benchmarking

Assists with benchmarking employee performance against industry standards to encourage and promote improvement

53 HR

Ht

HR Training

Assists in onboarding for members of the HR team, helping them to get familiar with company-specific HR policies and procedures

54 HR

Bp

Employee Benefits Personalization

Personalizing benefits offerings based on individual employee preferences and needs

55 HR

Ec

Employee Remote Work Productivity

Provides guidance and resources to help employees maximize their productivity while working remotely

56 HR

Pt

Personality test

Facilitates conversational personality tests as well as reporting/results, sharing with the rest of the team to improve communication

57 HR

Ms

Performance Management Support

Assists in the performance management processes, providing guidance and support to employees and managers

58 HR

Cc

Compliance Communication

Helps deliver information about company policies and legal requirements to employees, providing updates as needed

59 HR

Wc

Employee Well-being Check-Ins

Conducts regular check-ins with employees to assess their well-being and satisfaction, providing support as needed

60 HR

Sa

Succession Planning Assistance

Helps support HR in identifying and developing potential successors for key roles within the organization

61 HR

Ms

Internal Mobility Support

Assisting employees in exploring internal job opportunities and getting connected with the right people

62 HR

Hs

Mental Health Support

Offers resources and support for employees' mental health and well-being, including stress management and counseling services

63 HR

Cr

Candidate Offers

Helps produce candidate offers based on various data points, including candidate tests, location, experience, etc

64 HR

Ms

Multilingual Support

Helps with providing support for employees in multiple languages, catering to global workforces

65 HR

Mh

Employee Mental Health Awareness Campaigns

Helps with raising awareness about mental health issues and promoting a supportive workplace culture

66 HR

Pm

Payroll Management

Assists in handling payroll-related queries, providing information and support to employees regarding compensation and escalating as needed

67 HR

Ds

Diversity, Equity, and Inclusion (DEI) Support

Helps provide resources and guidance to promote diversity, equity, and inclusion within the organization

68 HR

Bg

Compensation and Benefits Guidance

Provides support to HR managers in guiding employees through compensation and benefits-related processes

69 HR

Ps

Employee Assistance Program (EAP) Support

Assists in providing information and resources to employees through an EAP for personal and work-related challenges

70 HR

Ct

Employee Legal Compliance Training

Delivers training on legal and compliance requirements to ensure employee understanding and adherence

71 HR

Pc

Employee Performance Coaching

Helps provide coaching and feedback to employees to enhance their performance and professional development.

72 HR

Bo

Employee Benefits Optimization

Assisting employees in optimizing their benefits package to suit their individual needs and preferences

73 HR

Ei

Exit Interviews

Helps facilitate exit interview scheduling and capturing the right information

74 HR

Sk

Strategic Skills Development

Recommends development of skills for employees based on their role, such as Gen AI training and best practices

75 HR

Ca

Data Collection and Analysis

Helps collect and analyze data from employee queries to improve responses over time

76 HR

Pm

Employee Recognition Program Management

Assists in developing and managing employee recognition programs, including nominations, awards, and celebrations

77 HR

Ta

Employee Career Transition Assistance

Assisting employees in transitioning to new roles within the organization or exploring external opportunities

78 HR

Bs

Employee Work-Life Balance Support

Offers resources to help employees with a healthy work-life balance, prioritize their time, and manage stress

79 HR

Pb

Candidate Profile Building

Helps collect and synthesize candidate information into an internally shareable profile for use during interviews

80 HR

Ir

Employee Performance Improvement Resources

Provides resources and tools to support employees in improving their performance and achieving their goals

81 HR

Td

Training and Development

Helps deliver customized training for employees, helping them practice and develop new skills and tracking their progress

82 HR

Pf

Employee Performance Feedback

Assists in providing feedback to employees on their performance, facilitating continuous improvement

83 HR

Ws

Employee Well-being Survey Analysis

Helps analyze employee well-being survey data to identify trends and areas for intervention and improvement

84 HR

Dr

Employee Skill Development Roadmaps

Helps create personalized roadmaps for employees to develop and enhance their skills based on career aspirations

85 HR

Cs

Preparation for Challenging Situations

Helps HR professionals prepare for difficult and sensitive conversations, via stimulating questions, etc

86 HR

Pp

Employee Performance Prediction

Helps predict employee performance and identify potential areas for support and development

87 HR

Eq

Emotional IQ Development

Assists employees in developing and expanding their emotional intelligence, to enhance their ability to work with others

88 HR

Pp

Learning Path Personalization

Helps to create personalized learning paths for employees based on their skills, interests, and career goals

89 HR

Dp

Career Development Planning

Assists employees in creating and executing personalized career development plans

90 HR

Mp

Employee Mentorship Program

Assists in the establishment and management of mentorship programs within the company

91 HR

Ai

HR Analytics and Insights

Helps to analyze unstructured data from employee interactions to spot trends and better assist employees

92 HR

Rt

Conflict Resolution Training

Assists HR in scheduling, coordinating and facilitating training for conflict management and resolution

93 HR

Od

Offboarding Documentation

Facilitates collection and execution of employee offboarding, and helps delete accounts and access permissions

94 HR

Pt

Employee Productivity Tracking

Helps monitor and analyze employee productivity metrics to identify areas for improvement and recognition.

95 HR

Cs

Conflict Support

Assists staff in managing and resolving conflicts between employees, providing guidance and resources

96 HR

Pm

Compliance and Policy Making

Helps with compliance and creating policies that adhere to local laws and regulations, including safety and culture

97 HR

Ec

Employee Conflict Mediation

Assists employees directly in mediating conflicts between one another providing an neutral and unemotional 3rd party

98 HR

Ap

Employee Advocacy Programs

Helps facilitate employee advocacy initiatives and encouraging employees to become brand ambassadors

99 HR

Ca

Legal Compliance Auditing

Assists in auditing HR processes to ensure adherence to legal requirements and regulations

100 HR

Cg

Culture Merger Guide

Helps in development, coordination and facilitation of guidance for teams, departments or companies merging into a cohesive group

1 HD

Qa

Q&A

Provides a conversational interaction with company's knowledge base, enabling use and updates across different channels: Slack, Teams, Email, etc.

2 HD

Mc

Multi Channel Support

Provides a one-stop-shop support assistance through various channels such as chat, email, and phone

3 HD

Pr

Password Reset

Helps users to reset their passwords through a conversation, automating security workflows

4 HD

Pt

Printer Troubleshooting

Assists users in resolving printer issues such as paper jams or connectivity problems

5 HD

Kb

Knowledge Base

Helps to develop and maintain a comprehensive knowledge base for IT support

6 HD

Ps

Procurement Suggestions

Collects and organizes suggestions for software and tools for the team, and engaging the appropriate personnel

7 HD

Sa

User Satisfaction Analysis

Analyzes user satisfaction data to help identify areas for improvement in IT service desk support

8 HD

Cs

Network Connectivity Support

Helps users troubleshoot and resolve network connectivity issues

9 HD

Ec

Email Configuration

Guides users through setting up and configuring their email accounts

10 HD

Ca

Service Catalog Access

Provides access to the company's IT service catalog for employees to request services

11 HD

Ia

Software Installation Assistance

Guides users through the process of installing software on their devices via natural conversation

12 HD

Us

User Satisfaction Surveys

Assists in developing and conducting surveys to measure user satisfaction with IT service desk support

13 HD

La

Legal Assistant

Helps team with legal questions and answers while leveraging Human-in-the-Loop capabilities as needed

14 HD

Ds

Remote Desktop Support

Assists users with accessing their work computers remotely

15 HD

Tm

Ticket Management

Conversationally creates a ticket in helpdesk ticketing system and guides it through appropriate workflows

16 HD

Bg

Data Backup Guidance

Guides users on how to backup their data securely

17 HD

Er

Equipment Damage Reports

Helps collect information regarding stolen/damaged property, notifies appropriate partiesand also facilitates replacement

18 HD

Af

Access Card/Fob

Creates reports for lost access cards, plus completes approval and procurement of new cards through appropriate parties/systems

19 HD

Sc

Feedback Collection

Collects feedback from users to improve IT service desk operations

20 HD

As

Application Support

Provides assistance with using and troubleshooting various applications

21 HD

Vs

VPN Setup

Assists users in setting up and troubleshooting VPN connections for secure remote access

22 HD

Po

Device Performance Optimization

Provides tips for optimizing device performance and speed to customers and employees

23 HD

Dp

Asset Disposal Procedures

Informs users about proper procedures for disposing of IT assets

24 HD

Ir

Incident Reporting

Enables users to report IT incidents and track their resolution status

25 HD

Dm

Mobile Device Management

Helps users with managing their mobile devices for work purposes

26 HD

Ua

Software Update Assistance

Guides users through updating software to the latest versions and sharing new features and upgrades

27 HD

Ef

Event Feedback

Facilitates design and execution of collecting feedback from IT workshops and training events

28 HD

Tm

Ticket Management

Assists with managing and prioritizing IT service desk tickets for efficient resolution

29 HD

At

Security Awareness Training

Provides information and tips on cybersecurity best practices for employees

30 HD

Pg

Procurement Guidance

Guides users through the process of procuring IT equipment and services

31 HD

Te

Training Enrollment

Helps employees enroll in IT training programs and courses, making sure that required classes are attended

32 HD

Os

User Onboarding Support

Facilitates specialized support for new employees during the onboarding process

33 HD

Po

Personnel Onboarding Support

Facilitates specialized support for new IT Service Desk employees during the onboarding process

34 HD

Tw

Troubleshooting Wizard

Helps with conversational troubleshooting with integrations into ticket-history and tutorial content

35 HD

Hd

Hardware Issue Diagnosis

Helps users diagnose and fix hardware issues with their devices in any channel

36 HD

Ms

Virtual Meeting Setup

Helps users set up and troubleshoot virtual meeting platforms and tools

37 HD

At

Remote Access Troubleshooting

Assists users in troubleshooting issues related to remote access to company resources

38 HD

Ra

Data Recovery Assistance

Helps facilitate the process of recovering lost or corrupted data, ensuring privacy is upheld

39 HD

Ms

Project Management Support

Assists employees with IT project management tasks and tools, keeping employees connected and in the loop

40 HD

Ap

Data Access Permissions

Assists users in understanding and managing data access permissions

41 HD

Ai

Asset Inventory

Helps provide information on managing and tracking IT assets within the company, conversationally allowing employees to access it

42 HD

Ca

Legal Compliance Auditing

Helps in auditing IT and Helpdesk processes to ensure adherence to legal requirements and regulations

43 HD

Er

User Empowerment and Recognition

Assists in recognizing and rewarding users who actively contribute to the improvement of IT support resources and processes

44 HD

Pc

Policy Clarifications

Answers questions related to company IT policies and guidelines

45 HD

Bp

Data Security Best Practices

Educates users on best practices for data security and privacy

46 HD

Ir

Incident Reporting

Enables users to report security incidents and breaches, notifying leadership and engaging response measures

47 HD

Ep

Escalation Procedures

Assists with defining and executing escalation procedures for IT support issues, adding Human-in-the-Loop as needed

48 HD

Ks

Knowledge Sharing

Facilitates knowledge sharing among IT service desk agents and different teams for better team collaborations

49 HD

Ks

Knowledge Sharing

Facilitates knowledge sharing among users to build a collective repository of IT support resources and best practices

50 HD

Sp

Support Personalization

Assists in personalizing IT support experiences based on individual user preferences and needs

51 HD

Cp

Capacity Planning

Assists in planning for IT infrastructure and resource capacity, gathering goals from team leaders

52 HD

Lm

Software License Management

Assists users with managing and renewing software licenses

53 HD

Ct

Compliance Training

Offers training on IT compliance requirements and regulations, and tracks employee progression

54 HD

Pm

Performance Metrics

Provides information on IT performance metrics and key indicators

55 HD

Ss

Accessibility Standards Support

Assists in upholding IT service desk standards for accessible and inclusivity for all users

56 HD

Se

User Support Empowerment Advocacy

Helps support users in advocating for their IT help desk needs and preferences

57 HD

Sr

User Satisfaction Reporting

Assists in reporting to share analysis of user satisfaction data to identify areas for improvement in IT service desk support

58 HD

Sm

Mentorship Assistance

Assists in facilitating opportunities for experienced users to guide and support newer users in their IT support journey

59 HD

Vm

Vendor Management

Provides information on managing relationships with IT vendors, partners, and technology suppliers

60 HD

Pb

Performance Benchmarking

Assists in benchmarking IT service desk performance against industry standards

61 HD

Ec

Agent Support Empowerment Collaboration

Helps to connect agents with one another to co-create and improve IT support resources and processes

62 HD

Ge

Governance Education

Educates employees on IT governance principles and practices

63 HD

Bp

Budget Planning

Provides guidance on IT budget planning and expenditure

64 HD

Ra

Risk Assessment

Guides users through conducting risk assessments for IT systems and processes, making sure best practices are followed

65 HD

Ep

User Support Empowerment via Partnerships

Assists in identifying and facilitating partnerships with internal and external organizations to provide additional support resources for users

66 HD

Cm

Change Management

Assists users in understanding and adapting to IT changes within the company

67 HD

Sl

Level Agreements

Supports staff in understanding and supporting SLAs

68 HD

It

Incident Trend Analysis

Helps to analyze trends in IT service desk incidents, highlighting possible areas for improvement

69 HD

Sr

Reporting

Generates reports on IT service desk performance, resolution times and user satisfaction

70 HD

Qa

Quality Assurance

Assists in implementing quality assurance processes for IT service desk interactions

71 HD

Fa

Feedback Analysis

Assists in analysis user feedback to identify areas for improvement in IT service desk support

72 HD

Eg

User Support Empowerment Gamification

Implements gamification elements to motivate and empower users in their IT support journey

73 HD

Ml

Multilingual Support Assistance

Provides agents with realtime in assisting users across languages

74 HD

Et

User Empathy Training

Assists in training IT service desk agents to empathize with users' IT issues and challenges

75 HD

Ds

Data Migration Support

Assists users in migrating data between systems or platforms

76 HD

Rt

Response Training

Offers training on responding to IT incidents and emergencies, tracking employee progress and understanding

77 HD

Sd

Performance Analysis

Provides insights into IT service desk performance metrics and analysis

78 HD

Tp

Training Programs

Assists in developing and implementing training programs for IT service desk agents and tracking progress

79 HD

Ux

User Support Experience Measurement

Measures and analyzes the overall user support experience to drive improvements

80 HD

Sm

SLA Management

Assists in managing and maintaining service level agreements for IT service desk operations

81 HD

Tw

User Training Workshops

Assists in the development and facilitation of workshops to train users on IT best practices and tools

82 HD

Cp

Continuity Planning

Assists in planning for IT service continuity and resilience

83 HD

Rt

Remote Support Tools

Helps to implement tools for remote IT support and troubleshooting, and tracking progress towards resolution

84 HD

Ue

User Education Programs

Assists in developing and facilitating educational programs to enhance users' IT knowledge and skills

85 HD

Ec

User Support Empowerment Campaigns

Assists in developing and implementing campaigns to empower users with knowledge and resources for IT support

86 HD

Rp

Disaster Recovery Planning

Offers guidance on disaster recovery planning for IT systems and data

87 HD

Rp

Incident Response Playbooks

Helps develop standardized playbooks for common IT incidents, walking employees through best practices

88 HD

Ap

Audit Preparation

Assists in preparing for IT audits and compliance checks

89 HD

Ca

Audits

Provides guidance on preparing for and undergoing IT compliance audits

90 HD

Uc

User Communication Strategies

Assists in developing, improving and facilitating communication strategies for IT service desk interactions

91 HD

Er

Empowerment Recommendations

Suggests platforms and tools to further empower users to take control of their IT support experience

92 HD

Ew

User Support Empowerment Workshops

Helps develop and implement workshops to educate and empower users with IT support skills and knowledge

93 HD

Ee

User Support Empowerment Events

Assists in organizing events to engage users and empower them with IT support resources and skills

94 HD

Fr

Facial Recognition

Facilitates intake, registration and approvals to aid employees in utilizing facial-recognition as an security/authentication function

95 HD

Ee

User Experience Enhancement

Assists in analyzing and making suggestions for improving the overall user experience of IT service desk interactions

96 HD

Ua

User Satisfaction Analysis

Analyzes user satisfaction data to identify areas for improvement and drive continuous enhancement of the IT support experience

97 HD

Ss

Self-Service Management

Assists in managing development and updates to self-service skills

98 HD

Ai

User Advocacy Initiatives

Assists in empowering users to advocate for their IT support needs and preferences, sharing feedback with the team

99 HD

Fi

User Support Feedback Integration

Assists in integrating user feedback into continuous improvement initiatives for IT service desk support

100 HD

Jm

User Journey Mapping

Assists in mapping out the user journey for IT support interactions to identify pain points and improvement opportunities

1 FI

Qa

Q&A

Conversational interaction with Finance knowledge base, enabling use & updates. Operates in company channels (Slack, Teams, Email, Chat, etc.)

2 FI

Kb

Knowledge Base

Conversational interaction with your company's knowledge base to make it easier for the marketing team to find company information quickly

3 FI

Fa

Financial Advice

Advises clients on simple questions and escalates to the right financial consultants when Human-in-the-Loop is needed

4 FI

Ra

Automated Loan Repayment Assistance

Provides automated guidance and reminders for loan repayment schedules, aiding borrowers in managing loans

5 FI

Ir

Account Information Retrieval

Provides information on pending transactions, card bonus points, recurring payments, and card limits for self-service

6 FI

Mc

Financial Market Commentary

Delivers personalized commentary and analysis of financial market trends and events, keeping users informed and updated

7 FI

Ft

Financial Task Ticketing

Helps manage ticketing and ticket communications for internal and external finance tasks for both people and IDWs

8 FI

Mr

Market Research

Assists in gathering and analyzing market research, allowing you to talk with your financial data for investment decisions

9 FI

Sm

Credit Score Monitoring

Allows users to inquire about and monitor their credit scores using conversational interactions, promoting financial awareness and responsibility

10 FI

Tn

Tracking and Notifications

Keeps track of transactions, providing notifications to users about their financial activities and account balances

11 FI

Ip

Invoice Processing

Streamlines invoice processing and payment reconciliation, reducing manual effort and errors and executing workflows

12 FI

It

Investment Tracking

Helps track and monitor investments, providing real-time updates on portfolio performance and personalized recommendations

13 FI

Sa

Document Gathering and Sharing Assistance

Simplifies the process of sharing documents such as loan applications, by guiding users through processes

14 FI

Cs

Credit Scoring

Helps to assess credit worthiness, enabling more accurate and inclusive credit scoring

15 FI

Gs

Financial Goal Setting

Assists individuals in setting and tracking financial goals, providing personalized recommendations and progress updates

16 FI

Fs

Financial Summaries

Generates automated summaries of financial news and reports, providing concise and relevant information

17 FI

Dc

Financial Data Collection

Helps finance team collect required info from employees or customers

18 FI

Dv

Financial Data Visualization

Generates visual representations of financial data and trends by creating charts on demand, like pie charts, line charts, bar graphs, etc

19 FI

Lq

Financial Literacy Quizzes

Offers interactive financial literacy quizzes and educational content, making personalized recommendations along the way

20 FI

Ma

Debt Management Assistance

Provides personalized debt management advice and strategies tailored to individual financial situations

21 FI

Pr

Investment Performance Reporting

Generates automated investment performance reports, providing users with insights into portfolios and trends

22 FI

Le

Financial Literacy Education

Provides financial education and guidance to customers, promoting better financial decision-making and understanding

23 FI

Ae

Agent Empowerment

Helps streamline common customer intents like balance inquiries, transfers, and fraud alerts

24 FI

Et

Voice-controlled Expense Tracking

Enables users to track and categorize expenses using voice commands, simplifying personal and business finance management

25 FI

Mu

Market Updates

Delivers automated updates on financial market trends, stock prices, and economic news that is personalized to the customer

26 FI

Ru

Financial Regulatory Updates

Provides automated updates on financial regulations and compliance requirements, ensuring businesses stay informed and compliant

27 FI

Pc

People Coordinating

Assists in managing finance personnel and coordinating schedules for projects

28 FI

Ba

Budgeting Assistance

Assists users in creating and managing budgets suited to their needs and purchase history, promoting financial discipline

29 FI

Ga

Financial Goal Alignment

Helps users to align their financial goals with personalized investment strategies and risk profiles

30 FI

Pd

Financial Portfolio Diversification

Guides users in diversifying their investment portfolios based on risk tolerance and market conditions

31 FI

Fn

Live Company Financial News

Posts relevant financial news to news feed in preferred company channels

32 FI

Ap

Loan Application Processing

Automates the loan application and compliance process, providing instant responses and improving customer experience

33 FI

Ft

Voice-activated financial tasks

Enables employees to perform financial tasks using voice commands, enhancing convenience and accessibility

34 FI

Pr

Financial Product Recommendations

Offers personalized recommendations for credit cards, loans, savings accounts, etc. based on individual needs

35 FI

Pc

Financial Product Comparison

Allows users to compare financial products such as loans, credit cards, and insurance plans through conversation

36 FI

Ha

Financial Decision History Analysis

Analyzes and provides insights into users' past financial decisions and behaviors, offering recommendations

37 FI

Cm

Contract Management

Uses templates to draft contracts and facilitates workflow of contract review, compliance and analysis

38 FI

Fr

Voice-driven Financial Reporting

Enables voice-driven access to financial reports and data, improving accessibility and efficiency for analysts and decision-makers

39 FI

Cu

Credit Underwriting

Streamlines credit underwriting processes by helping to draft and facilitating review

40 FI

Rr

Regulatory Reporting

Streamlines regulatory reporting processes by automating data collection, analysis, and alerting workflow

41 FI

Dm

Financial Document Management

Helps streamline document classification, search, and management, drastically improving search efficiency

42 FI

To

Tax Optimization

Assists with analyzing tax optimization strategies and provide personalized tax-saving recommendations to individuals and businesses

43 FI

Ft

Voice-enabled Financial Planning Tools

Provides interactive financial planning tools accessible through voice commands

44 FI

Sa

Financial Strength Analysis

Analyzes the company's or individual's financial strengths and weaknesses based on historical data

45 FI

Ia

Insurance Assistance

Assists customers and employees in understanding insurance products, filing claims, and managing policies

46 FI

Rp

Retirement Planning

Provides interactive retirement planning tools accessible through voice and natural language

47 FI

Ff

Financial Forecasting

Assists in preparing forecasts for informed decision-making and sends automated reports as needed

48 FI

St

Financial Statement Reconciliation

Prepares statements with recommendations on how to reconcile income with expenses

49 FI

Ct

Compliance Training

Provides automated compliance training and reminders for employees, helping to ensure adherence to regulatory requirements

50 FI

At

Algorithmic Trading

Assists in executing trades based on predefined criteria, improving speed and accuracy in trading

51 FI

Ra

Investment Risk Assessment

Helps investors in assessing and understanding the risk profiles of their investment portfolios

52 FI

Pb

Financial Performance Benchmarking

Helps benchmark financial performance against industry standards and peers

53 FI

Sa

Personalized Savings Assistant

Assists with developing and facilitating personalized savings plans, goal tracking, and financial planning tools for both customers and employees

54 FI

Cc

Credit Counseling

Provides personalized credit counseling and debt management advice based on individual financial situations

55 FI

Pv

Investment Portfolio Voice

Allows investors to analyze and assess the company portfolio for improved valuation and predictions

56 FI

Rc

Regulatory Compliance

Assists in ensuring compliance with financial regulations through automated monitoring and reporting

57 FI

Ds

Financial Decision Support

Offers real-time financial decision support and guidance through voice interactions, helping people make informed decisions

58 FI

Pr

Financial Performance Reviews

Generates automated performance reviews and analysis of financial portfolios, providing summaries and recommendations

59 FI

Er

Internal & External Reporting

Assists in preparing internal and external reporting, including the right information and sending scheduled reports

60 FI

Fs

Financial Stewardship

Assists in stewardship of the company's assets and recommends where to allocate more money

61 FI

Tm

Real-time Transaction Monitoring

Monitors transactions in real-time to detect suspicious activities and prevent fraud

62 FI

Dr

Complaints and Dispute Resolution

Assists in handling internal complaints and disputes through automated conversational interfaces, improving resolution times

63 FI

Ts

Trade Settlements

Assists with the trade settlement processes, reducing settlement times and operational risks in trading activities

64 FI

Bd

Budget Development

Assists in coordinating development of annual operating and capital budgets

65 FI

Po

Investment Portfolio Optimization

Assists users in optimizing their investment portfolios based on risk tolerance, market conditions, and financial objectives.

66 FI

Cf

Cash Flow Tracking

Assists in tracking cash flow and makes cash flow data accessible through conversation

67 FI

Ir

Investor Relations

Offers automated portfolio management services, rebalancing, and performance tracking for investors

68 FI

Sc

SEC Compliance

Assists in ensuring compliance with SEC and other regulatory entities by notifying employees and executing workflows

69 FI

Gr

GAAP Research and Analysis

Provides in-depth research and analysis of Generally Accepted Accounting Principles to ensure compliance and understanding of the latest standards

70 FI

Ef

Economic Forecasting

Assists in analyzing economic indicators and forecasting trends, aiding in strategic decision-making for businesses and investors

71 FI

Gc

GAAP Compliance

Assists with ensuring compliance with GAAP and notifies team of updates or risks

72 FI

Oa

Operational Analysis

Assists in analyzing internal operations and identifying areas for cost reduction

73 FI

Cg

Corporate Governance

Assists in overseeing corporate governance and ethical compliance, sending reports and recommendations to employees

74 FI

Pr

Portfolio Recommendations

Provides personalized investment portfolio recommendations based on individual risk tolerance, financial goals, and market

75 FI

Gf

GAAP Financial Statement Preparation

Aids in the preparation of financial statements in accordance with GAAP, providing guidance on the proper presentation of financial data and disclosures

76 FI

Ia

Personalized Investment Analysis

Provides personalized investment insights and recommendations based on individual profiles and market trends

77 FI

Ta

Tax Assistance

Assists individuals and businesses in preparing and filing taxes, facilitating compliance, ensuring accuracy and compliance with tax laws

78 FI

Si

Secure Information

Helps manage which user should have access to which information and monitors unusual requests, sending notifications as needed

79 FI

Ia

Investment Analysis

Researches revenue opportunities and economic trends

80 FI

Fc

Financial Control

Assists with ensuring well-controlled fiscal management and project coordination

81 FI

Fs

Financial Strategy

Assists in developing and iterating on the company’s financial planning and strategy

82 FI

Rm

Risk Management

Provides strategies to identify, assess, and prioritize risks, as well as methods to mitigate or transfer the risks

83 FI

Fm

Financial Modeling

Assists in developing financial models for forecasting and decision-making, based on personal preferences

84 FI

Bv

Business Valuation

Assists in determining the economic value of a business or an asset for various purposes such as mergers and acquisitions, financial reporting, and litigation

85 FI

Ma

Mergers & Acquisitions Assistant

Assists with M&A by providing updates and making recommendations based on M&A history in their marketplace

86 FI

Pa

Predictive Analytics

Analyzes customer data and predicts behaviors, assisting with projections for things like collections and managing risks

87 FI

Fp

Fraud Prevention

Enhances security by monitoring and alerting team of anomalies and possible threats

88 FI

Vb

Voice Biometrics

Enhances security by using voice biometrics for customer authentication and fraud prevention

89 FI

St

Predictive Financial Service Tasks

Anticipates needs and issues based on data, enabling proactive support and personalized recommendations

90 FI

Ta

Voice-enabled Trading Analysis

Allows traders to analyze market trends and trading strategies using voice commands and natural language interactions

91 FI

Da

Data Analysis

Helps to analyze vast amounts of data quickly, providing valuable insights and market analysis to investment bankers and traders

92 FI

Cc

Cost Control

Assists in implementing cost control measures and efficiency improvements by analyzing previous data and current goals

93 FI

Mp

Market Predictions

Offers real-time financial market predictions and forecasts, aiding investors and traders in decision-making

94 FI

Sa

Financial Market Sentiment Analysis

Analyzes financial influencer sentiment and content, providing valuable insights for investors and analysts

95 FI

As

Audit and Assurance

Offers independent examination of financial statements to provide assurance on the accuracy and reliability of the information for stakeholders

96 FI

Rs

Financial Risk Simulation

Simulates and analyzes potential financial risks, aiding in risk mitigation and strategic decision-making

97 FI

Wm

Wealth Management

Assists in providing comprehensive financial planning and investment management services to high-net-worth individuals and families

98 FI

Sc

Integration Security Compliance

Assists in securely integrating conversational finance platforms with core banking systems and existing IT infrastructure

99 FI

Ca

Capital Allocation

Assists in recommendations for capital allocation to maximize shareholder value

100 FI

Fi

Financial Innovation

Helps drives financial innovation and process improvement initiatives

1 LE

Qa

Q&A

Helps answer common legal questions and direct people to the right resources and personnel.

2 LE

Ds

Document Summarization

Automatically summarize legal documents from document database, saving time and effort for legal professionals.

3 LE

Cq

Client Q&A

Enhances client communications by helping providing quick and accurate responses to common client inquiries

4 LE

Cs

Contract Summarization

Automatically summarizes contracts, saving time and effort for legal professionals.

5 LE

Cc

Contract Comparison

Compares contracts to identify differences and similarities, making sure they follow templates to aiding in contract management.

6 LE

Ad

Documentation Assistant

Assists with laborious process of manually entering legal documentation, such as internal notes or court transcripts.

7 LE

Aw

Approval Workflow

Automates the approval workflow for contracts, automatically sending things to involved parties and nudging them to complete them.

8 LE

Lr

Legal Research

Helps with legal research, providing links to documentation, summarizations, and allowing you to ask questions.

9 LE

Dr

Due Diligence and Research

Helps lawyers perform due diligence and research, providing links to full documentation and highlighting key words.

10 LE

Dc

Automated Document Creation

Uses templates to create filled-out documents on a case by case basis, creating a starting place for legal professionals.

11 LE

Cg

Contract Generation

Generates contract drafts based on situational data and circumstances, reducing manual effort and improving efficiency.

12 LE

Rw

Renewal Management

Assists in managing contract renewals, ensuring timely renewal and reducing risk. Automatically notifies related parties.

13 LE

Na

NDA Assistant

Automated creation of non-disclosure contracts, as per current company standards, approvals process, etc

14 LE

La

Case Law Analysis

Helps perform advanced legal research, providing insights into case law, statutes, and regulations.

15 LE

Km

Legal Knowledge Management

Helps organize and manage legal knowledge and the firm's best practices within, improving accessibility and efficiency.

16 LE

La

Legal Analytics

Helps track company data and provides shortcuts through analytics, aiding legal professionals in decision-making.

17 LE

Da

Data Anonymization

Helps anonymize sensitive legal and personal information data, ensuring privacy and compliance with data protection regulations.

18 LE

Ir

Information Retrieval

Helps sort through large volumes of data and pull exceptions as needed.

19 LE

Er

Entity Recognition

Recognizes and extracts entities from legal documents, streamlining search and finding related documentation.

20 LE

Aa

Audio Analysis

Helps analyze audio data from legal proceedings, transcribing them and making them searchable.

21 LE

Ca

Contract Clause Analysis

Helps analyze contract clauses to identify potential issues or areas of concern, improving accuracy and reducing risk.

22 LE

Lt

Legal Transcription

Transcribes court proceedings and other legal meetings, saving time for legal professionals and allowing them to search meeting.

23 LE

De

Data Extraction

Extracts relevant data from legal documents, helping to count and analyze keywords and information.

24 LE

Sa

Social Media Analysis

Assists in analyzing social media data from posts and engagements, helping with collecting evidence and assessing intent.

25 LE

Cm

Contract Management

Helps with tasks like contract review, analysis, and drafting, freeing up time for more complex tasks.

26 LE

Eb

Electronic Billing

Helps computes billable hours, streamlining the billing process and sending finance and managers for approval workflows.

27 LE

Cm

Case Management

Assists in managing legal cases, organizing information, contacting people, and improving workflow efficiency.

28 LE

Fa

Financial Analysis

Assists in analyzing financial data for legal purposes, helping to identify anomalies and patterns.

29 LE

Tp

Trial Preparation

Assist in preparing for trial by analyzing case law, statutes, and regulations, etc.

30 LE

Dc

Data Collaboration

Helps facilitate collaboration and sharing of legal data among legal professionals and clients, improving teamwork and efficiency.

31 LE

Dc

Data Classification

Helps classify legal data into relevant categories so that both structured and unstructured data can be used easily.

32 LE

Wp

Witness Preparation

Assists in preparing witnesses for trial by analyzing deposition transcripts and providing feedback.

33 LE

Dv

Data Visualization

Helps to visualize data by creating charts on demand, like pie charts, line charts, bar graphs, etc.

34 LE

Sa

Sentiment Analysis

Helps analyze transcripts and communications to gauge sentiment, aiding in case strategy and decision-making.

35 LE

Dm

Data Mining

Mines large volumes of data to extract valuable insights and patterns to prove conversational exploration of large data sources.

36 LE

Em

Evidence Management

Assists in managing evidence for trial, organizing information and making it easy to search conversationally.

37 LE

Cm

Compliance Monitoring

Helps monitor contracts for compliance with regulations and standards, reducing the risk of non-compliance and human error.

38 LE

Ca

Regulatory Compliance Analysis

Helps analyze regulatory compliance data, aiding in adherence, risk management, and evidence collection.

39 LE

Fa

Family Analysis

Helps analyze family-related data and interactions for legal matters.

40 LE

Pr

Pattern Recognition

Assists in recognizing patterns and trends in legal data, aiding in the identification of anomalies.

41 LE

Ca

Civil Analysis

Helps analyze civil data in legal matters, aiding in compliance and risk management

42 LE

Cm

Legal Compliance Monitoring

Helps monitor and ensure legal compliance within organizations, contacting

43 LE

Ca

Criminal Analysis

Helps analyze criminal data in legal contexts, aiding in evidence collection and anomaly detection.

44 LE

Ca

Legal Contract Analysis

Analyzes and extracts key information from legal contracts, improving accuracy and efficiency

45 LE

Lc

Legal Compliance

Helps with compliance-related tasks, educating team members for adherence to legal regulations and standards.

46 LE

Ta

Temporal Analysis

Helps analyze temporal data, aiding in time-based insights and analysis.

47 LE

Ia

Immigration Analysis

Analyze immigration data in legal matters, aiding in evidence collection and helping to identify mistakes in the systems.

48 LE

Pc

Data Privacy Compliance

Aids in ensuring compliance with data privacy regulations within legal data management.

49 LE

La

Labor Analysis

Assists with analysing labor data for legal purposes, finding anomalies and identifying patterns for evidence.

50 LE

Ba

Bankruptcy Analysis

Helps analyze bankruptcy data in legal matters, helping to quickly identify patterns, anomalies, and collect evidence.

51 LE

Ma

Manufacturing Analysis

Helps analyze manufacturing data in legal matters, aiding in compliance and risk management, as well as evidence collection.

52 LE

Ea

Employment Analysis

Helps analyze employment data in legal matters, helping to quickly identify patterns, anomalies, and collect evidence.

53 LE

Ta

Transportation Analysis

Assists with analyzing transportation-related data in legal contexts, helping to find anomalies and patterns.

54 LE

Na

Data Network Analysis

Helps analyze network data, aiding in relationship and connectivity insights.

55 LE

Ba

Data Blockchain Analysis

Assists in analyzing blockchain data, aiding in verification and validation.

56 LE

Ta

Telecommunications Analysis

Helps analyze telecommunications data in legal matters, aiding in evidence collection, pattern recognition, etc.

57 LE

Ca

Cloud Computing Analysis

Helps analyze cloud computing data and usage for legal matters, to determine security and compliance risks and threats.

58 LE

Ca

Cybersecurity Analysis

Assists in analyzing cybersecurity data, aiding in threat detection and prevention, or helping to collect evidence.

59 LE

Ra

Real Estate Analysis

Assists in assessing real estate data in legal contexts, aiding in valuation, transaction monitoring, and evidence collection.

60 LE

Ip

Intellectual Property Analysis

Helps guide lawyers in analyzing large intellectual property portfolios and drawing insights from the content.

61 LE

Dd

Data Disposal

Aids in the secure and compliant disposal of legal and personal data, reducing the risk of data breaches.

62 LE

Df

Data Forensics

Aids in forensic analysis of legal data, supporting investigations and legal proceedings.

63 LE

Ia

Insurance Analysis

Assists in analyzing insurance data for legal purposes, aiding in risk assessment and claims management.

64 LE

Ha

Healthcare Analysis

Assists in analyzing healthcare data for legal purposes, aiding in compliance with healthcare regulations, evidence collection in medical malpractice cases, and identifying patterns in healthcare fraud cases.

65 LE

Da

Data Archiving

Assists in archiving and searching historical legal data, ensuring its accessibility and integrity.

66 LE

Pa

Data Predictive Analytics

Helps analyze legal data to make predictions and forecasts, aiding in strategic decision-making.

67 LE

Da

Environmental Data Analysis

Helps analyze environmental data for legal contexts, aiding in ensuring compliance, finding patterns, and collecting evidence.

68 LE

Dr

Data Retention

Assists in managing the retention of legal data, ensuring compliance with retention policies and regulations.

69 LE

Ta

Tax Analysis

Helps analyze tax-related data, helping to identify anomalies and patterns that might be helpful evidence.

70 LE

Ra

Retail Analysis

Helps assess retail-related data for legal purposes, aiding in evidence collection.

71 LE

Ha

Hospitality Analysis

Assists with analyzing hospitality data for legal purposes, aiding in evidence collection.

72 LE

Ea

Entertainment Data Analysis

Helps analyze entertainment-related data for legal purposes, aiding in evidence collection.

73 LE

Ac

Data Access Control

Helps manage access to sensitive legal data, ensuring appropriate permissions and security measures.

74 LE

Cr

Data Compliance Reporting

Assists in generating compliance reports for legal data, aiding in regulatory adherence and regularly notifying the team.

75 LE

Ba

Data Biometric Analysis

Assists in analyzing biometric data in legal contexts, aiding in identification and authentication.

76 LE

Sa

Sports Analysis

Helps analyze sports data for legal purposes, aiding in evidence collection.

77 LE

Ir

Image Recognition

Recognizes and analyzes images in legal documents, aiding in information extraction and analysis

78 LE

Ea

Education Analysis

Helps analyze education-related data for legal purposes, aiding in evidence collection.

79 LE

Na

Nonprofit Analysis

Helps assess nonprofit-related data for legal purposes, aiding in evidence collection.

80 LE

Ga

Government Analysis

Helps with analyzing government-related data for legal purposes, aiding in evidence collection.

81 LE

Va

Video Analysis

Helps analyze video data from legal proceedings or videos related to the case, aiding in documentation, analysis, and search.

82 LE

Ga

Geospatial Analysis

Helps analyze geospatial data, aiding in location-based insights and analysis.

83 LE

Ma

Multilingual Analysis

Helps with analsys of multilingual data, aiding in evidence collection and helping to find any relevant errors or anomalies.

84 LE

Ma

Multinational Analysis

Helps assess data from different sources and nations to bring data sources together and search for patterns and outliers.

85 LE

Lp

Litigation Prediction

Helps analyze legal data to predict the outcome of litigation, aiding legal professionals in case strategy.

86 LE

Ca

Multinational Corporation Analysis

Assist in analyzing data from different corporations, aiding in compliance, risk management, evidence collection, etc.

87 LE

Lr

Legal Risk Assessment

Helps assess legal risks by analyzing historical data and providing insights to support risk management decisions.

88 LE

Ca

Corporate Analysis

Helps analyze corporate data in legal contexts, aiding in compliance, risk management, evidence collection, etc.

89 LE

Va

Joint Venture Analysis

Helps analyze joint venture data for legal purposes, helping to quickly identify patterns, anomalies, and collect evidence.

90 LE

Ma

Merger and Acquisition Analysis

Assiste with analyzing merger and acquisition data, helping to identify patterns, anomalies, and collect evidence.

91 LE

Dg

Data Governance

Assists in governing legal data, ensuring its quality, security, and compliance with regulations.

92 LE

Da

Data Audit

Assists in auditing of legal data, ensuring its accuracy, integrity, and compliance and listing sources so people know where it came from.

93 LE

Ds

Legal Data Security

Helps enhance data security within firms, protecting sensitive information from breaches and notifying of potential threats.

94 LE

Ts

Trial Strategy

Helps analyze case law and data on opposing firms to aid in developing trial strategy, improving outcomes.

95 LE

Dc

Data Cleansing

Helps clean and standardize data, improving its quality and usability to make it more trustworthy.

96 LE

Di

Data Integration

Helps integrate and unify disparate legal data sources in one place, providing a unified view for analysis and decision-making.

97 LE

Js

Jury Selection

Helps analyze juror data to aid in jury selection, improving the chances of a favorable outcome.

98 LE

Cp

Criminal Profiling

Assists in analyzing various data, including crime scene information, witness statements, evidence, to help create suspect profiles.

99 LE

Cm

Contract Lifecycle Management

Assists in managing the entire contract lifecycle, from creation to renewal, reducing errors, and notifying parties.

100 LE

Ts

Trial Support

Assists in preparing for trial by analyzing case law, statutes, and regulations, managing evidence, preparing witnesses, and aiding in jury selection.

1 BC

Qa

Q&A

Conversational interaction with company's knowledge base, enabling its use and updates across different channels: Slack, Teams, Email, etc

2 BC

Pr

Password reset

Assists with password reset and account recovery, securely helping customers through workflow

3 BC

Fc

Feedback collection

Assists with collecting feedback from customers to improve products and services

4 BC

Ei

Email

Helps managing email inquiries and provides automated responses to simple queries

5 BC

Va

Voice assistants

Helps manage voice experiences that can assist customers with tasks, automated processes, and provide helpful information

6 BC

Ot

Order status

Provides customers with real-time updates on the status of their orders, conversationally across channels

7 BC

Sa

Package tracking

Manages shipping and package tracking, conversationally accessible across channels

8 BC

Ir

Intelligent Routing

Helps intelligently route customer inquiries to the most appropriate support agent or system for efficient handling

9 BC

Fc

Employee Feedback Collection

Helps to gather feedback from employees on various aspects of their work experience, enabling continuous improvement

10 BC

Cs

Customer Support Summaries

Helps generate summaries of customer support interactions, facilitates insight-gathering in order to help improve customer service

11 BC

Kd

Internal Knowledge Delivery

Delivers internal knowledge to support teams, providing a single destination for customer inquiries

12 BC

Cc

Content creation

Assists with content creation by generating ideas or graphics

13 BC

Cs

Customer satisfaction

Helps measure customer satisfaction and provide insights on customer feedback

14 BC

Rp

Returns

Assist with workflow for returns, provides information about policies, and answers common questions

15 BC

Ss

Employee Satisfaction Surveys

Conducts regular surveys to gauge employee satisfaction and identify areas for improvement

16 BC

Pa

Policy Acknowledgment and Compliance

Helps to ensure that employees acknowledge company policies and compliance requirements through conversation

17 BC

As

Appointment scheduling

Assists with scheduling appointments and managing calendars across teams and departments

18 BC

Pr

Performance reviews

Assists with facilitating performance reviews and collecting data for managers to review

19 BC

Ks

Knowledge sharing

Helps to promote knowledge sharing and provides access to information based on role

20 BC

Nh

New Hire Info

Helps answer questions and provides updates regarding new hires to entire team

21 BC

Wc

Warranty claims

Assists with warranty claims and answering questions on warranty policies

22 BC

Ds

(DEI) Surveys

Assists in assessing and surveying how personal views the DEI landscape within the company

23 BC

Ss

Self-service

Provides self-service experiences for customers, allowing them to resolve common issues on their own

24 BC

Rw

Remote Work Support

Helps to provide guidance and resources to employees working remotely, addressing their unique needs and challenges

25 BC

Ca

Content curation

Assists with content curation by recommending relevant articles and resources, and providing links and citations

26 BC

Cg

Candidate screening

Assists with customer service recruitment by screening candidates

27 BC

Cs

Candidate scheduling

Assists with customer service recruitment by scheduling interviews, and coordinating calendars

28 BC

Ci

Candidate interviews

Assists with customer service recruitment and hiring by serving as a realtime aid to personnel during interviews

29 BC

Ct

Compliance training

Provides notifications and facilitates compliance training and ensure employees are up-to-date on regulations and policies

30 BC

Et

Employee Training

Helps training and support to employees, keeping track of their progress and providing skill recommendations based on role

31 BC

Ca

Compliance Assistance

Helps ensure compliance with regulations and policies, notifying employees as necessary

32 BC

Pe

Product education

Help educate customers on products and services, providing information on features and benefits based on their needs

33 BC

Rr

Employee Recognition and Rewards

Helps with prompting managers to recognize and reward employees for their contributions and achievements

34 BC

Mr

Market research

Helps conduct market research and gather customer insights on any topic

35 BC

Cs

Customer service metrics tracking

Helps to track customer service metrics like response time and customer satisfaction

36 BC

Oa

Onboarding

Assists with onboarding new customers and employees, taking them through required workflows and answering questions

37 BC

Ba

Billing Assist

Helps with billing inquiries, billing workflows, and helping to execute payment options

38 BC

Ma

Marketing

Assists with 1:1 marketing by providing hyper-personalized recommendations and promotions for customer service employees to use

39 BC

Rm

Refund management

Helps with refund requests and provides information on refund policies

40 BC

Im

Personal Info Management

Assists with account management tasks such as updating personal information and payment details

41 BC

Pd

Product development

Assists with product development by gathering customer feedback and providing insights

42 BC

Si

Sales Assistant

Assists with sales and purchasing by providing product information, answering customer questions and facilitating purchase

43 BC

Da

Data analysis

Helps analyze customer data and allows employees and customers to have a conversation with their data

44 BC

Ds

Diversity, Equity, and Inclusion (DEI) Support

Provides resources and guidance to help promote diversity, equity, and inclusion within the organization

45 BC

Ct

Customer Training

Helps facilitate training and support to customers, notifying them about product updates and how to use new features

46 BC

Ta

Troubleshooting

Assists with troubleshooting by providing solutions to common problems, and walking customer through troubleshooting recommendations

47 BC

Ll

Labor Law Compliance

Offers notifications about labor law updates, to helps streamline documentation workflows

48 BC

Sm

Social media

Helps managing social media interactions and generates draft responses to customer inquiries, escalating to a human as needed

49 BC

Rp

Product Recommendations

Helps provide customers with personalized product recommendations based on their preferences, current sales, and purchase history.

50 BC

Ts

Technical support

Helps provide technical support and assist with software and hardware issues, escalating to an agent as needed

51 BC

Ro

Conversion rate optimization

Helps to optimize conversion rates by providing recommendations and assistance specific to the target audience

52 BC

Bi

Behavior Insights

Helps team conversationally explore customer behavior insights and data

53 BC

Lg

Lead generation

Assists generating leads by engaging with potential customers and collecting contact information in preferred channels

54 BC

Ab

A/B testing

Assists with A/B testing by providing recommendations on things to test and helping to make sure data is collected

55 BC

Sa

Surveys

Facilitates surveys to help gather customer insights, offering rewards/incentives as needed

56 BC

Cm

Supply chain management

Helps to manage the supply chain and provide real-time updates on shipments and deliveries

57 BC

Ls

Lead scoring

Helps to score leads and prioritize sales efforts based on engagement and lead quality

58 BC

Cr

Customer retention

Assist with improving customer retention by providing personalized support and assistance to keep customers engaged

59 BC

Cp

Customer profiling

Helps with creating customer profiles and providing insights on customer behavior

60 BC

Cs

Coaching Customer Service Teams

Helps to coach customer service teams and provides feedback on performance based on data

61 BC

Aa

Authentication

Helps to enhance security by providing authentication and verification to employees and customers

62 BC

As

Accessible Support

Assists in providing support for customers with disabilities, offering tailored assistance and adaptive solutions

63 BC

Ba

Brand awareness

Helps Increase brand awareness by engaging with customers and promoting products and services

64 BC

Cr

Complaint resolution

Helps to resolve customer complaints by providing personalized support and assistance

65 BC

Vc

Virtual assistants per customer

A virtual assistant for each customer that can assist with tasks and provide information tailored to them

66 BC

Rm

Reputation management

Assists in managing online reputation by monitoring social media and responding to customer feedback

67 BC

Cs

Customer segmentation

Helps with segmenting customers based on previous purchase data and personalized recommendations for different segments

68 BC

Ps

Net Promoter Score

Assists in developing and measuring net promoter scores and provide insights how to improve it base on customer feedback

69 BC

Bp

Behavior Policies

Provides conversational explorations of behavior policies, and timed check-ins as needed for employees

70 BC

St

Customer service training

Provides training for customer service representatives, encouraging them to develop their careers

71 BC

Ms

Multilingual support

Helps to facilitate support in multiple languages

72 BC

Pa

Personalization

Leverages customer data (including unstructured data and biosketches) to help personalize customer interactions and provide a more tailored experience

73 BC

Pa

Predictive analytics

Provides predictive analytics and helps forecasts customer behavior

74 BC

Im

Inventory management

Helps to manage inventory and provide real-time updates on stock levels conversationally

75 BC

Ux

User experience

Helps to improve user experience by providing personalized recommendations and assistance

76 BC

Pt

Personality test

Walks customers or employees through personality tests, offering product suggestions or interaction recommendations based on results

77 BC

Fa

Customer feedback analysis

Helps to analyze customer feedback and provide insights for improving products and services

78 BC

Lp

Loyalty programs

Helps to develop and manage loyalty programs, and track customer progression through them

79 BC

Qc

Quality control

Helps to assist with quality control and rectify on product defects

80 BC

Pa

Succession Planning Assistance

Helps to support the team in identifying and developing potential successors

81 BC

Cg

Customer Goals

Helps with offering recommendations and insight on goals and recommendations on how to achieve them

82 BC

Mh

Mental Health Support

Helps by offering resources and support for employees' mental health and well-being, including stress management and counseling recommendations

83 BC

Cc

Customer Churn

Helps to predict customer churn by identifying at-risk customers and providing personalized support

84 BC

Fd

Fraud detection

Helps to detect and prevent fraud by keeping systems up to date and facilitating security best practices

85 BC

Sa

Customer sentiment analysis

Helps to analyze customer sentiment based on conversational history (transcripts, recordings, etc.)

86 BC

Ca

Customer advocacy

Helps improve customer advocacy by encouraging customers to leave reviews and share positive experiences, providing incentives as needed

87 BC

Co

Customer Touchpoint optimization

Helps to optimize the customer journey by providing personalized recommendations and assistance at each touchpoint

88 BC

Cm

Crisis Management

Assists in managing crises and disruptions in customer service operations based on best practices and the current market climate

89 BC

Sf

Sales forecasting

Helps to provide sales forecasting and predict revenue based on previous data and market trends

90 BC

Wo

Website optimization

Helps with optimizing websites by providing insights on user behavior and recommendations

91 BC

Pp

Learning Path Personalization

Helps create personalized learning paths for employees based on their skills, interests, and career goals

92 BC

Aa

Advertising

Assists with advertising by identifying specific audiences to target and generating personalized messages

93 BC

Cs

Customer segmentation analysis

Analyzes existing customer segmentation strategies and helps consider other criteria for segmentation based on purchase history

94 BC

Er

Emotion Recognition

Assists agents with recognizing customer emotions using tech like sentiment and facial recognition technologies

95 BC

Ir

Proactive Issue Resolution

Assists with anticipating potential issues or problems a customer may ask in the future

96 BC

Jm

Customer journey mapping

Helps with mapping the customer journey and providing insights on customer behavior and preferences

97 BC

Ap

Employee Advocacy Programs

Facilitates employee advocacy initiatives and encourages employees to become brand ambassadors

98 BC

Fm

Customer feedback management

Collects and analyzes customer feedback to identify areas for improvement and measure customer satisfaction

99 BC

Pg

Predictive hiring

Uses data to help predict which candidates are most likely to succeed in a given role

100 BC

Eb

Energy booster

Assists personnel in channeling their energy and enthusiasm when they need it

1 BB

Qa

Q&A

Conversational interaction with CS knowledge base, enabling use & updates. Operates in company channels (Slack, Teams, Email, Chat, etc.)

2 BB

Pr

Password reset

Conversationally guides users through the process of resetting passwords and account information

3 BB

Ec

Email Classification and Routing

Automate the detection of email topics and assign them to the appropriate representative

4 BB

As

Account Setup

Assists customers with setting up their accounts

5 BB

Ot

Order tracking

Provides real-time updates on the status of orders, allowing customers to ask questions

6 BB

Kb

Knowledge Base Access

Directs users to relevant knowledge base content, providing summaries with citations, and recommends popular content for AI training

7 BB

Fc

Feedback Collection

Gathers feedback from customers about products or services, collecting feedback for analysis

8 BB

Ou

Service Outage Updates

Proactively notifies customers about service outages or disruptions and fields related questions

9 BB

Pp

Payment Processing

Assists customers with standard payment processing tasks conversationally

10 BB

Sm

Customer Satisfaction Measurement

Assists in measuring customer satisfaction using advanced survey and analysis methods

11 BB

As

Appointment scheduling

Helps customers schedule appointments or meetings, coordinating calendars as needed

12 BB

Lq

Lead qualification

Assists in qualifying leads based on predefined criteria

13 BB

Si

Basic Sales Inquiries

Assists with providing basic information about products or services to potential customers

14 BB

Am

Basic Account Management

Assists with simple account management tasks and basic communications

15 BB

Op

Order Placement

Assists customers with placing standard orders, providing personalized assistance and suggestions

16 BB

Bt

Basic troubleshooting

Assists with simple technical issues or inquiries to reduce the workload of IT team members

17 BB

Ci

Basic Contract Inquiries

Assists in answering questions and providing information about contract terms and conditions

18 BB

Ln

Basic Lead Nurturing

Helps nurture leads through initial stages of the sales funnel, providing personalized campaigns and collecting data

19 BB

Tl

Ticket Labeling

Automatically labels incoming tickets based on their complexity and information about the customer, and assigns them to the right agent

20 BB

Ic

Inventory Check

Helps customers and staff check product availability and inventory levels

21 BB

Pi

Product information

Offers details about products or services, accounting for customer profile and previous purchases/status

22 BB

Rr

Returns and Refunds

Assists with guiding customers through the return and refund processes

23 BB

Pr

Product Recommendations

Offers basic product recommendations based on customer preferences, current deals, and previous order history

24 BB

Cc

Call Center Scheduling

Assists in managing the customer service team's scheduling and hours.

25 BB

Td

Technical Documentation Access

Directs users to and assists with technical documentation and manuals for products and services

26 BB

Si

Shipping Inquiries

Provides information about shipping options and timelines to keep customers in the loop at every step of the purchase process

27 BB

Ci

Advanced Contract Inquiries

Assists in offering in-depth information about complex contract terms and conditions to help customers navigate their contract

28 BB

Bi

Billing inquiries

Helps customers with billing-related questions

29 BB

Si

Advanced Sales Inquiries

Provides detailed information about complex products or services, escalating based on customer needs

30 BB

Ce

Customer Education

Provides educational resources and guides to help customers better understand products and services, and how to use them effectively

31 BB

Bt

Basic Troubleshooting (software)

Helps users troubleshoot software-related issues

32 BB

Pr

Advanced Product Recommendations

Helps provide sophisticated product recommendations based on extensive data analysis

33 BB

Si

Complex Shipping Inquiries

Provides detailed information about complex shipping scenarios

34 BB

Ds

Diversity, Equity, and Inclusion (DEI) Support

Providing resources and guidance to promote diversity, equity, and inclusion within the organization

35 BB

Lg

Leadership Guide

Assists leaders by providing conversational access to best practices and internal knowlebases.

36 BB

Tl

Thought Leadership

Helps to generate ideas and content to help deliver thought leadership that will aid in customer service initiatives

37 BB

Pp

Complex Payment Processing

Assists customers with complex payment processing tasks

38 BB

Cc

Co-Creation

Provides inspiration and help to get customers engaged with ideation and facilitates co-creation with customers and internal teams.

39 BB

Po

Performance Optimization

Assists in assessing and improving customer service performance based on specific KPIs per department

40 BB

Cd

Culture Development

Assists with cultivating an advancing customer-centric culture within the organization

41 BB

Ls

Complex Lead Scoring

Assists with scoring leads based on advanced algorithms and criteria, assigning a score to leads

42 BB

Or

Advanced Service Outage Resolution

Assists with resolving complex service outages or disruptions

43 BB

Rc

Regulatory Compliance

Assists in ensuring advanced compliance with regulations and standards in customer service operations

44 BB

Cr

Complaint Resolution

Assists with documenting, escalating and resolving customer complaints and issues with products, services, or personnel

45 BB

At

Advanced Troubleshooting

Assists with complex technical issues or inquiries, bringing in a Human-in-the-Loop as needed

46 BB

Cp

Complex Order Placement

Assists customers with complex and/or customized orders

47 BB

Sa

Customer Service Analytics

Helps analyze customer service data using advanced analytics and reporting tool

48 BB

Lq

Complex Lead Qualification

Assists in qualifying leads based on intricate criteria and parameters, helping account managers to prioritize

49 BB

Ls

Complex Lead Segmentation

Helps segment leads based on advanced attributes and behaviors, allowing you to play around with different segmentation criteria

50 BB

Ct

Customer Service Training

Assists in facilitating advanced training for customer service agents using innovative methods and technologies

51 BB

Pc

Complex Product Customization

Assists customers with customizing complex products or services to suit their needs

52 BB

Ms

Multilingual Support

Assists in providing support for customers and staff across most languages and regional dialects

53 BB

Sc

Service Customization

Helps assist customers in customizing service plans or options to better fit their needs and preferences

54 BB

Va

Customer Lifetime Value Analysis

Assists in analyzing customer lifetime values using advanced data modeling

55 BB

Im

Advanced Inventory Management

Assists with managing complex inventory-related tasks and processes

56 BB

Am

Complex Account Management

Assists with advanced account management tasks, walking them through every task

57 BB

Fa

Advanced Customer Feedback Analysis

Assists in analyses of customer feedback using advanced techniques and algorithms

58 BB

Drp

Resilience Planning

Assists in assessing and planning for resilience in customer service operations against common challenges and disruptions

59 BB

Ec

Ethics and Compliance

Collaborates to help uphold ethical standards and compliance in customer service operations

60 BB

Ln

Advanced Lead Nurturing

Assists in nurturing leads through advanced stages of the sales funnel

61 BB

Th

Advanced Troubleshooting for Hardware

Assists users with troubleshooting complex hardware-related issues

62 BB

Po

Process Optimization

Assists in analyzing and current processes and suggesting potential improvements, using advanced AI and machine learning

63 BB

Qa

Quality Assurance

Assists in assessing quality in customer service interactions using advanced monitoring and evaluation

64 BB

Co

Channel Optimization

Assists in assessing and optimizing customer service channels for maximum efficiency and effectiveness

65 BB

Pd

Partnership Development

Assists in assessing and developing partnership opportunities and collaborations to enhance customer service offerings

66 BB

Sa

Advanced Customer Sentiment Analysis

Helps analyze customer sentiment

67 BB

Fp

Fraud Prevention

Assists in preventing fraud and abuse in customer service operations using sophisticated techniques and controls

68 BB

Co

Advanced Customer Onboarding

Assists with onboarding customers with complex or specialized needs

69 BB

Ai

Customer Advocacy Initiatives

Assists in developing and executing advanced customer advocacy programs to improve customer service

70 BB

Sm

Customer Success Management

Assists in managing customer success programs using advanced strategies and techniques

71 BB

Ts

Advanced Technical Support

Assists in providing advanced technical assistance to customers

72 BB

Lp

Customer Loyalty Programs

Assists in assessing, developing and iterating on customer loyalty programs

73 BB

Sr

Social Responsibility

Assists in managing against social responsibility objectives in customer service operations and initiatives

74 BB

Sa

Sustainability

Assists in assessing, ideating and implementing sustainability initiatives in customer service operations and practices

75 BB

Cm

Crisis Management

Assists in managing crises and disruptions in customer service operations based on best practices and the current market climate

76 BB

Es

Environmental Stewardship

Helps to educate and uphold environmental stewardship practices in customer service operations and practices

77 BB

Si

System Integration

Assists in assessing and matching opportunities for improvements, via leveraging additional technologies and new partners

78 BB

Dl

Deep Learning Applications

Applies advanced deep learning algorithms to enhance customer service processes and insights

79 BB

Ce

Community Engagement

Serves as an assistant in engaging in community initiatives and partnerships through customer service operations

80 BB

Pa

Predictive Analytics

Utilizes advanced predictive analytics based on previous customer data to assist in anticipating customer needs and behaviors

81 BB

Cp

Advanced Customer Churn Prediction

Assists in predicting customer churn using advanced predictive analytics

82 BB

Pp

Privacy Protection

Works to help protect customer privacy using advanced measures and safeguards in customer service operations

83 BB

Ep

Customer Experience Personalization

Assists with personalizing the customer experience using data from biosketches collected in prior conversations

84 BB

Ds

Data Security

Assists in enforcing best practices around advanced security of customer data and information in customer service operations

85 BB

Ie

Innovation Ecosystems

Helps develop innovation ecosystems within customer service operatives, based on the customers goals, integrations, etc

86 BB

Cc

Cognitive Computing

Utilizes advanced cognitive computing technologies to enable intelligent and adaptive customer service interactions

87 BB

Cn

Contract Negotiation

Assists sales team with contract negotiations with customers/clients

88 BB

Rs

Advanced Customer Retention Strategies

Assists with customer retention and developing advanced strategies to retain customers and enhance loyalty

89 BB

Es

Customer Engagement Strategies

Assists in the development and iterating on strategies to engage customers across multiple touchpoints

90 BB

Ir

Proactive Issue Resolution

Helps to anticipate potential problems and address them immediately, enhancing customer satisfaction and loyalty

91 BB

Vb

Voice Biometrics

Utilizes advanced voice biometrics to help secure and personalize customer interactions

92 BB

Pa

Prescriptive Analytics

Assists in applying prescriptive analytics to optimize customer service processes and outcomes

93 BB

Rm

Risk Management

Assists in assessing and managing risks in customer service operations using sophisticated methods and tools

94 BB

Vr

AR/VR Applications

Utilizes advanced AR/VR technologies to enhance customer service experiences and interactions, such as product placement

95 BB

Jm

Customer Journey Mapping

Assists in mapping the customer journey using advanced analytics and insights

96 BB

Cd

CAI Development

Assists in development of conversational and generative AI skills and applications for customer service

97 BB

Er

Emotion Recognition

Assists in recognizing customer emotions using advanced AI, sentiment and facial recognition technologies

98 BB

Cn

Complex Contract Negotiation

Assists team with negotiation processes for contracts, lowering the barriers to understanding and signing contracts

99 BB

Cs

Cybersecurity

Assists in ensuring advanced cyber security measures are utilized to protect customer service operations and data

100 BB

Ai

Virtual Assistant Integration

Assists in facilitating integration of virtual assistants into customer service operations and processes

1 AG

Kb

Knowledge Base

Helps with common queries to company's knowledge base, enabling use and updates in different channels: Slack, Teams, Email, etc.

2 AG

Hs

Holiday Schedule

Helps by maintaining and communicating with agent staff about holiday schedule, coordinating across multiple countries as needed

3 AG

Ir

Intelligent Routing

Helps intelligently route customer inquiries to the most appropriate support agent or system for efficient handling

4 AG

Rd

Agent Mental Health Resource Directory

Helps with providing a directory of mental health resources and support services available to employees

5 AG

As

Appointment scheduling

Assists agents with scheduling appointments or meetings, coordinating calendars for efficient scheduling

6 AG

Sd

Sick day

Managings employee sick-day requests/notifications helping with workflow to make sure agents are covering necessary lines of communication

7 AG

Vr

Vacation Requests

Conversational facilitation of agent's vacation request and approval process with associated parties and systems

8 AG

Er

Employee Benefits Enrollment Reminders

Helps send reminders and notifications to agents about benefits enrollment deadlines and requirements

9 AG

Fc

Agent Feedback Collection

Helps gather feedback from agents on various aspects of their work experience

10 AG

Id

Incentive Drip

Helps encourage agents by sharing incentives and reward campaigns designed by managers

11 AG

Pi

Product information

Helps agents answer customer questions about products or services, quickly accessing customer history

12 AG

Rw

Remote Work Support for Agents

Helps with guidance and resources to agents working remotely, addressing their unique needs and challenges

13 AG

Ot

Order tracking

Assists agents by providing status and info regarding customer orders

14 AG

Si

Basic Sales Inquiries

Assists agents by providing basic information about products or services to potential customers

15 AG

Pp

Payment Processing

Guides agents through safely facilitating standard payment processing tasks, ensuring they follow company policy

16 AG

Ca

Conversation Analysis

Provides analyses and summaries of the weeks conversation to agents every week

17 AG

Rm

Employee Referral Management

Helps simplify the employee referral process, notifying employees about open positions and chasing them for referrals

18 AG

Ba

Knowledge Base Access

Directs agents to relevant knowledge base answers, and provides summaries and citations

19 AG

Op

Complex Order Placement

Guides agents through assisting customers with complex and customized orders

20 AG

Ts

Troubleshooting

Assists agents with instructions on how to help with troubleshooting customer's technical issues

21 AG

Rh

Report Harassment

Creation of a harrassment incident-report, creating records in the correct places and involving the appropriate parties

22 AG

Sm

Customer Satisfaction Measurement

Assists by measuring customer satisfaction using advanced survey and analysis methods, and reporting back to agents

23 AG

Cc

Call Counter

Helps agents keep track of number of calls and outcomes every week

24 AG

Ai

New Agent Info

Answers questions and provides updates regarding new agents

25 AG

Oa

Agent Onboarding Assistance

Helps to guide new agents through the onboarding processes, automating systems and training

26 AG

Ct

Agent Skill Certification Tracking

Helps to track and managing agent skill certifications and training requirements

27 AG

Ls

Lead Scoring

Assists agents with assessing and scoring leads based on criteria and their potential as a buyer

28 AG

Lq

Lead Qualification

Assists agents by guiding them through the necessary steps and criteria for qualifying leads

29 AG

Rr

Returns and Refunds

Helps by guiding agents through facilitating returns and refunds processes

30 AG

Cc

Call Center Scheduling

Assists in managing the customer service team's scheduling, hours, and agent availability

31 AG

Am

Agent Mentorship Program

Assists in the establishment and management of mentorship programs, connecting experienced employees with good matches

32 AG

Bi

Billing inquiries

Assists agents with supporting customer billing questions

33 AG

Op

Order Placement

Guides agents through taking an order via phone or chat, helping to uphold best practices

34 AG

Ci

Basic Contract Inquiries

Guides and supports agents through answering questions and providing information about contract terms and conditions

35 AG

Ah

Agent Handbook

Helps by conversationally allowing agents to peruse the agent handbook and resources, helping them stay up to date

36 AG

Tl

Ticket Labeling

Helps by labeling incoming tickets based on their complexity and assigning them to the appropriate agent

37 AG

Bp

Behavior Policies

Helps agents navigate behavior policies and best practices, with timed check-ins to help agents reflect on customer communications

38 AG

Am

Agent Recognition Program Management

Assists with managing agent recognition programs, including nominations, awards, and celebrations

39 AG

Pr

Product Recommendations

Assists agents with making personalized product recommendations based on customer preferences and history

40 AG

Rr

Agent Recognition and Rewards

Encourages managers to recognize and reward agents for their contributions and achievements

41 AG

Ic

Inventory Check

Helps staff by checking product availability or inventory levels

42 AG

Ds

(DEI) Surveys

Assists in assessing and surveying how agents view the DEI landscape within the company

43 AG

Pf

Submit Positive Feedback

Encourages managers to provide quick, policy-compliant positive feeback and constructive criticism to agents staff members

44 AG

Bt

Basic Troubleshooting For Software

Helps agents with troubleshooting software-related issues

45 AG

Es

Diversity, Equity, and Inclusion (DEI) Support

Providing resources and guidance to promote diversity, equity, and inclusion within the organization

46 AG

Ts

Technical support

Assists agents by providing basic technical assistance to customers

47 AG

Ss

Customer Support Summaries

Helps generate summaries of customer support interactions, providing insights for improving customer service

48 AG

Td

Training and Development

Helps deliver customized training for agents, helping them practice and develop new skills

49 AG

Rc

Request Conference

Conversational capture of requests for training or conferences, and follow-up with appropriate parties

50 AG

Sd

Strategic Skills Development

Assists with development of strategic skills for agents, such as specialized calls and objection handling

51 AG

Mh

Agent Mental Health Support

Offers resources and support for agents' mental health and well-being, including stress management and counseling

52 AG

Ct

Agent Legal Compliance Training

Helps deliver training on legal and compliance requirements to ensure agent understanding and adherence

53 AG

Cd

Culture Development

Assists with cultivating an advancing customer-centric culture within the organization

54 AG

Na

Next-best Action

Assists during agent conversations to provide recommended next actions based on the context and customer history

55 AG

As

Accessibility Support

Helps to support agents when having conversations with customers with disabilities, offering tailored and specialized assistance

56 AG

Pc

Peer Connection

Helps connect agents with peers so they can instill community with remote agents

57 AG

Dt

Learning and Development Tracking

Helps to track and managing agent learning and development progress, certifications, and skill acquisition

58 AG

Td

Training and Development

Helps deliver customized training for agents, helping them practice and develop new skills

59 AG

Rc

Regulatory Compliance

Helps agents ensure compliance with regulations and standards

60 AG

Ms

Internal Mobility Support

Helps assist employees in exploring internal job opportunities and facilitating the internal mobility process

61 AG

Ta

Agent Trend Analysis

Helps by analyzing trends in agent interactions and sharing that information with each agent

62 AG

Cc

Compliance Communication

Helps to deliver consistent and accurate information about company policies and legal requirements to employees

63 AG

Pa

Induction Process Automation

Automating the induction process for new agents, including training and engagement

64 AG

Ll

Labor Law Compliance

Assists with information on labor law updates, accurate documentation, streamlined processes to ensure compliance with laws

65 AG

At

Agent Training

Assists in facilitating advanced agent training, helping to track progress and encourage progress

66 AG

Ms

Multilingual Support

Providing agent to customer support for employees in multiple languages, catering to diverse audiences

67 AG

Ac

Policy Acknowledgment and Compliance

Helps employees acknowledge company policies and compliance requirements

68 AG

Be

Agent Benefits Education

Helps to educate agents about available incentives, benefits details, and how to make the most of their job

69 AG

Es

Agent Engagement Surveys

Assists with agent engagement surveys and analyzing the results to improve agent satisfaction and retention

70 AG

Bg

Compensation and Benefits Guidance

Guiding agents through compensation and benefits-related processes that are specific to their role

71 AG

Pb

Agent Performance Benchmarking

Helps to benchmark agent performance against industry standards and best practices to drive improvement

72 AG

Ta

Agent Career Transition Assistance

Assisting agents in transitioning to new roles within the organization or exploring external opportunities

73 AG

Ss

Agent Satisfaction Surveys

Provides regular surveys to gauge agent satisfaction and identify areas for improvement

74 AG

Ms

Performance Management Support

Helps assess performance processes, providing guidance and support to employees and managers

75 AG

Pr

Agent Performance Improvement Resources

Providing resources and tools to support agents in improving their performance and achieving their goals

76 AG

Aa

Agent Assistance Program (AAP) Support

Provides information and resources to agents through an EAP for personal and work-related challenges

77 AG

Cn

Contract Negotiation

Assists agents with basic negotiation processes for contracts, ensuring that they adhere to company policy

78 AG

Ar

Task Automation Roadmap

Helps agents create an automation roadmap for their tasks and communications, encouraging adoption of new technologies

79 AG

Fp

Fraud Prevention

Assists agents in preventing fraud and abuse in customer service operations by providing education and resources for questions

80 AG

Pp

Learning Path Personalization

Helps to generate personalized learning paths for agents based on their skills, interests, and career goals

81 AG

Pf

Employee Performance Feedback

Helps to collect and provide feedback to agents on their performance, encouraging continuous improvement

82 AG

Wc

Agent Well-being Check-Ins

Helps by providing regular check-ins with agents to assess their well-being and satisfaction, providing support as needed

83 AG

Pc

Agent Performance Coaching

Assists with coaching and feedback to agents to enhance their performance

84 AG

Cd

Career Development Planning

Assists agents in creating and executing personalized career development plans

85 AG

Ac

Mental Health Awareness Campaigns

Helps raise awareness about mental health issues and promotes a supportive workplace culture with proactive campaigns

86 AG

Cs

Preparation for Challenging Situations

Helps agents prepare for difficult and sensitive conversations, providing practice situations and guidance

87 AG

Ds

Data Security

Assists in enforcing best practices around advanced security of customer and agent data

88 AG

Pt

Agent Productivity Tracking

Monitoring and analyzing agent productivity metrics to identify areas for improvement and recognition

89 AG

Pt

Personality test

Provides agent personality test as well as reporting/results, recommending communication and work strategies to suite their personality

90 AG

Aa

Agent Advocacy Programs

Helps to facilitate agent advocacy initiatives and encouraging agents to become brand ambassadors

91 AG

Dr

Agent Skill Development Roadmaps

Creates personalized roadmaps for Agents to develop and enhance their skills based on career aspirations

92 AG

Sp

Succession Planning Assistance

Supports agents in identifying and developing potential successors

93 AG

Ir

Proactive Issue Resolution

Assists agents with anticipating potential customer needs, searching previous conversations and purchase history

94 AG

Wb

Agent Work-Life Balance Support

Provides resources and tips to help agents achieve a healthy work-life balance and manage stress

95 AG

Ap

Agent Performance Prediction

Helps to predict agent performance and identify potential areas for support and development

96 AG

Sa

Agent Well-being Survey Analysis

Analyzes agent well-being survey data to identify trends and areas for intervention and improvement

97 AG

Cs

Conflict Support

Assisting staff in managing and resolving conflicts between employees, providing guidance and resources

98 AG

Rt

Conflict Resolution Training

Assists agents in scheduling, coordinating and facilitating training for conflict management and resolution with customers

99 AG

Cm

Crisis Management

Helps agents to take the appropriate actions and comunicate effectively when responding to crises and disruptions in customer service operations

100 AG

Er

Emotion Recognition

Assists agents with recognizing customer emotions using advanced sentiment and facial analysis technologies

1 MA

Qa

Q&A

Conversational interaction with your company's Marketing knowledge base, enabling use & updates. Operates in company channels (Slack, Teams, Email, Chat, etc.)

2 MA

Em

Event Management

Assists with event management by providing updates, answering questions, and coordinating details

3 MA

Kb

Knowledge Base

Conversational interaction with your company's knowledge base to make it easier for the marketing team to find company information quickly.

4 MA

Cf

Collect Feedback

Helps collect feedback from customers and employees to improve products and services, and help internal teams learn about personas.

5 MA

Ks

Knowledge sharing

Helps promote knowledge sharing across teams. Updates everyone or select teams about new articles, graphics, and company-updates.

6 MA

Cc

Content Creation

Assists with content creation by generating content specific to your audience and your needs.

7 MA

Am

Asset Management

Manages design and branding assets for marketing team, providing information on usage and recommendations for updates.

8 MA

Sa

SEO Assistance

Helps by providing keyword recommendations, analyzing website traffic, and rewriting copy to optimize for SEO performance.

9 MA

Ea

Education Assist

Provides personalized support and assistance to employees, customers, partners, or investors as needed.

10 MA

Sr

Social Responsibility

Helps promote corporate social responsibility by providing information, ideas, and support to the team.

11 MA

Cc

Crisis Communication

Assists with crisis communication by providing updates and information as necessary to stakeholders, employees, and customers.

12 MA

Gr

Government Relations

Helps manage government relations by monitoring regulations and policies and notifying the team of any that are of interest.

13 MA

Pr

Public Relations

Helps manage public relations by monitoring media outlets, generating responses to inquiries, and drafting proposals.

14 MA

Ss

Self-service

Helps create and facilitate self-service experiences for customers, allowing them to resolve issues and looping in employees as needed.

15 MA

Pm

Personalized Marketing

Sends hyper personalized recommendations, promotions and info based on previous purchases and preferences

16 MA

Ab

A/B testing

Assists with A/B testing by recommending copy to test, how to test it, and helps to analyze results.

17 MA

Mr

Marketing Recruiter

Assist with marketing recruitment by screening candidates, scheduling interviews, recording sessions, and coordinating test tasks.

18 MA

Sa

Sales Announcements

Helps to announce sales, deals, and incentives to drive engagement across internal teams.

19 MA

Ii

Innovation Inspiration

Helps promote innovation with insights and ideas, pulling from other skills to learn and give team-specific recommendations.

20 MA

Bm

Brand Management

Helps team members generate and use new artifacts that abide by brand guidelines and facilitates their approval for use with the marketing team.

21 MA

Rc

Reduce Churn

Uses data to identify at-risk customers and provide personalized support and attention to reduce churn. Notifies customer support

22 MA

Cb

Consumer Behavior

Provides insights on consumer behavior based on metrics that matter to your company (clicks, views, engagement, purchases, etc.)

23 MA

Rp

Recommend Products

Provides customers with personalized product recommendations based on previous purchases and preferences.

24 MA

Cv

Calculate Value

Predicts customer lifetime value based on behavior, purchase patterns, and revenue projections.

25 MA

Pe

Product Education

Helps educate customers and leads on products and services, providing information on features and benefits and answering questions.

26 MA

Cs

Customer Satisfaction

Helps measure customer satisfaction and provides ideas on how marketing campaigns can increase happiness and engagement.

27 MA

Cr

Customer Referrals

Encourage customers to refer friends and family.

28 MA

Ci

Collaboration Initiator

Helps facilitate collaboration and communication between teams, like sales and marketing.

29 MA

Pm

Project Management

Assist with project management by providing updates, tracking progress, and coordinating schedules and details.

30 MA

Ir

Investor Relations

Manages investor relations by prompting internal teams for updates, answering questions, and engaging investors based on interests.

31 MA

Sc

Survey Collector

Helps to draft and conduct surveys to gather customer and employee feedback for data-driven insights.

32 MA

Pm

Product Marketing

Prompts marketing team to update product information, coordinating with product teams to verify and approve information.

33 MA

Lg

Lead Generation

Generates new leads by recommending and helping to execute campaigns on LinkedIn or other preferred channels.

34 MA

Cp

Customer Persona

Creates customer profiles that will help the marketing team focus on personas. Assists with research and behavior predictions.

35 MA

Ci

Customer Information

Provides marketing team with updated information from customer teams to improve personas and marketing tactics.

36 MA

Ce

Customer Engagement

Coordinates between customer and marketing teams to improve customer personas and recommend engagement strategies.

37 MA

Sm

Social Media

Helps manage social media channels by collecting engagement data and responding to customer inquiries.

38 MA

Wo

Website Optimization

Data analysis of website traffic, views, and performance. Helps to identify areas of improvement based on Google Analytics data.

39 MA

Ct

Customer Testimonials

Helps to collect customer testimonials and reviews.

40 MA

Im

Inbox Monitor

Monitors generic inboxes like marketing@company.com to forward emails to the right parties and draft automated responses as needed.

41 MA

Ps

Podcast Summary

Provides transcription and summarization of podcast recordings, answering questions and providing timestamps as needed.

42 MA

Ms

Meeting Summary

Provides transcription and summarization of meetings, answering questions and providing timestamps as needed.

43 MA

Ls

Lead Scoring

Helps to score leads based on engagement and actions taken

44 MA

Pc

Podcast Social Content

Generates social content for podcasts promotion posts based on the contents of podcast recordings.

45 MA

Sw

Script Writing

Helps to generate scripts for things like podcasts, videos, or webinars to save time for moderators and speakers.

46 MA

Vc

Voice Cloning

Helps make minor changes to audio scripts as needed with podcast hosts and moderators so that recordings don't need to be redone.

47 MA

Pt

Podcast Topic Generation

Helps generate episode topics for podcasts and questions for guests, making content creation more efficient.

48 MA

Na

NPS Assist

Helps measure net promoter scores

49 MA

Ec

Email Campaigns

Helps generate and send personalized email marketing campaigns on a per customer basis, tracking events and engagements for future campaigns.

50 MA

Cs

Customer Segmentation

Helps to analyze customer data and segments customers based on behavior, characteristics, etc.

51 MA

Lq

Lead Qualification

Qualify leads and identify high-quality prospects by conducting research and behavioral projections.

52 MA

Pc

Podcast Promo Content

Generates content, such as blog posts and artwork, to complement podcast episodes.

53 MA

Rt

Translation Support

Transcribes and translates meetings and podcast episodes into multiple languages to broaden audience and reach.

54 MA

Va

Voice Assistants

Helps create and manage voice experiences that assist customers and leads and provide information on products and services.

55 MA

Mo

Marketing Onboarding

Assists with onboarding new marketing employees with education and access to tools and accounts. Tracks onboarding status/tasks.

56 MA

Ta

Training Assistant

Assists with training based on educational materials and documentation. Tracks status and advancement through program.

57 MA

Ca

Customer Advocacy

Helps promote customer advocacy by encouraging customers to leave reviews and share positive experiences.

58 MA

Ms

Realtime Translation

Facilitates conversations in multiple languages, translating in real time over voice or text-based channels.

59 MA

Rm

Reputation Management

Helps manage online reputation by monitoring social media and alerting the team of comments that need a personal follow up.

60 MA

Ep

Event promotion

Helps to create and execute event promotion materials to increase attendance with the target audience.

61 MA

Ba

Brand Awareness

Helps increase brand awareness by recommending customer and lead engagements and helping to execute campaigns.

62 MA

Ve

Virtual Events

Engages attendees in virtual events, providing personalized event information, managing Q&A, and sending follow ups to attendees.

63 MA

Mr

Market Research

Helps conduct market research by scanning and summarizing reports, monitoring analyst outlets, and sharing insights with the team.

64 MA

Aa

Ads Automation

Helps create new pay-per-click ad campaigns by generating content, recommending audiences, and optimizing based on data.

65 MA

Ts

Time Sheeting

Assists in proactive collection and analysis of how teams are spending their time.

66 MA

Da

Data Analysis

Helps analyze data and allows team to have a conversation with their data and help make informed decisions.

67 MA

Ux

User Experience

Helps make recommendations for how to improve user experience, and coordinating improvements across teams.

68 MA

Jm

Journey Mapping

Assists with journey mapping by generating content, interaction points, and helping to predict user behavior and feelings.

69 MA

Dv

Data Visualization

Helps to visualize data by creating charts on demand, like pie charts, line charts, bar graphs, etc.

70 MA

Sl

Social Listening

Analyzes social media conversations and provides real-time insights for responsive marketing strategies.

71 MA

Fa

Feedback Analysis

Helps analyze customer feedback and provides insights for improving products, services, education, etc.

72 MA

Sa

Sentiment Analysis

Analyzes customer and lead sentiment based on interaction data. Helps to record trends and make recommendations.

73 MA

Cs

Case Studies

Helps generate questions and outlines for customer case studies and success stories.

74 MA

Ps

Product Search

Revolutionizes product search by analyzing shoppers' queries and helping with product discovery.

75 MA

Dv

Data Validation

Assists with validating customer data to improve accuracy and completeness of the data.

76 MA

Qa

Influencer Marketing

Assists in engaging with influencers and manages influencer marketing campaigns for brand and product promotion.

77 MA

Pa

Predictive Analytics

Provides predictive analytics and forecasts data projections like lead numbers, sales projections, etc.

78 MA

Nr

NPS Recommend

Analyses NPS studies and makes recommendations to support increased scores

79 MA

Wb

Web Design

Assists with generating and enhancing website code.

80 MA

Mt

Metric Tracking

Tracks marketing metrics like response time, engagements, campaign performance, etc. and provides recommendations on how to improve.

81 MA

Dd

Data Deduplication

Deduplicates customer data to make sure that its clear of unnecessary contacts or data.

82 MA

Jo

Journey Optimization

Helps improve the customer journey by providing personalized recommendations during communications and connecting with help.

83 MA

As

After-Sales Service

Helps to provide immediate response and support to customers post-purchase for repeated sales and customer retention.

84 MA

Ia

Inspiration Assistant

Surveys the market for high-performing, critically acclaimed marketing and branding initiatives and keeps the team updated.

85 MA

Ia

Advertising Assistance

Assists in creating and executing targeted advertisement content and campaigns.

86 MA

Sf

Sales Forecasting

Provides sales forecasting and predicts revenue for more accurate marketing spend conditions.

87 MA

Aa

Advertising Analysis

Assists with assessing advertising campaigns, recommending spend, and projecting engagements.

88 MA

Ro

Conversion Rate Optimization

Helps to optimize conversion rates by providing company-specific recommendations and target audience research.

89 MA

Ls

Loyalty Suport

Helps manage and generate customer loyalty programs for increased customer retention and engagement.

90 MA

Pd

Product Discovery

Assists with speedy product discovery experience that takes people from browsing to checkout conversationally.

91 MA

Ro

Refined Offerings

Refines product offerings conversationally to assist leads and returning customers.

92 MA

Pl

Product Launch

Helps to plan and promote product launch with targeted campaigns.

93 MA

De

Data Enrichment

Enrich data with third-party data sources to have more information to use.

94 MA

Cb

Customer Biosketch

Helps to create and maintain customer biosketches based on unstructured data captured from conversations and interactions.

95 MA

Cd

Contact Data Cleansing

Helps to cleanse and standardize customer data, cleaning for bad emails, duplicates, etc.

96 MA

Dn

Data Migration

Assists with migrating customer data to new enterprise systems and updating formats as necessary.

97 MA

Dt

Data Management

Helps you manage databases

98 MA

Dg

Data Modeling

Model customer data for predictive analytics.

99 MA

Dm

Data Matching

Match and classify customer data across systems.

100 MA

Dn

Data Normalization

Normalize customer data across enterprise systems and provides notifications on which systems need to be updated.

1 SA

Qa

Q&A

Conversational interaction with your company's Sales knowledge base, enabling use of it and updates to it. Operates across company-approved channels (Slack, Teams, Email, Web Chat, SMS, Phone)

2 SA

Sp

Soft-Phone

Facilitates intelligent, integrated ability to make sales calls on a company provided phone line

3 SA

Re

Reminders

Helps set and facilitate reminders while modifying behaviour to help reduce no shows, get tasks done on time, and communicate changes

4 SA

Cb

Call-Back

Offering and facilitating a call-back to callers, as alternative to holding to speak with a particular rep

5 SA

Nm

Number Masking

Enables calls and messages to be executed from a masked/facade phone number

6 SA

Lq

Legal Q&A

Conversational support for inquiries into company legal policies and history

7 SA

Cc

Contract Comparison

Assists in comparing contracts to identify differences and similarities, aiding in contract management and negotiation

8 SA

Sc

Sales Coordination

Assists in coordinating of the sales team's efforts

9 SA

Sg

Sales Gong

Facilitates setting off digital or analogue sound that's audible to all sales personnel to celebrate a closing a sale

10 SA

Is

Internal Sales Announcements

Assists in providing employees with news and updates from the sales organization

11 SA

Es

External Sales Announcements

Assists in providing prospects, customers, and partners with news and updates from the sales organization

12 SA

Eo

Employee Onboarding

Helps with onboarding new employees

13 SA

Cu

CRM Updating

Assists with writing and reading CRM data

14 SA

Sc

Sales Collaboration

Helps facilitate collaboration among sales teams for better coordination and efficiency

15 SA

Ct

Call Transcription

Facilitates automated call transcription, summaries and insights

16 SA

Lq

Lead Qualification

Analyzes leads to identify the most promising ones, saving time for sales teams

17 SA

Ms

Meeting Scheduling

Assists with scheduling meetings based on availability, saving time for sales professionals

18 SA

Ls

Lead Scoring

Helps to assess and score leads based on various criteria to prioritize sales efforts

19 SA

Co

Customer Onboarding

Helps with onboarding new customers

20 SA

Rb

Report Building

Assists in preparing weekly and monthly sales reports

21 SA

Ce

Contract Execution

Facilitates PDF sharing and collection of signature

22 SA

Fu

Follow-ups

Assists with the process of scheduling and sending follow-up communications with customers

23 SA

Ms

Managing SMS

Assists in answering SMS, drafting, seeking iteration and approvals (from a human in the loop) for sending personalized responses to customer inquiries.

24 SA

Ac

Artwork Creation

Assists in creating work for presentations and materials, by leveraging Generative AI, brand-guidelines and approval process with branding and marketing.

25 SA

Cs

Customer Surveys

Facilitates the design and execution of customer feedback surveys to assess the experience being provided by the sales team

26 SA

Eq

External Sales Q&A

Services basic sales questions for customers, prospects and partners.

27 SA

Me

Managing Email

Helps answer emails, drafting, seeking iteration and approvals (from a human in the loop) for sending personalized responses to customer inquiries.

28 SA

Wa

Workflow Automation

Helps facilitate sales workflows, improving efficiency and reducing manual tasks

29 SA

Mc

Marketing Collaboration

Assists sales team in staying in sync with marketing programs and efforts: facilitating updates and promoting efforts across teams, and scheduling regular syncs

30 SA

Mp

Market Prospecting

Helps identifying new markets and customer leads

31 SA

Lc

Legal Collaboration

Facilitates and coordinates resourcing and participating from legal resources in sales activities

32 SA

Ic

Interdepartment Coordination

Assists sales team in staying in sync with other departments programs and efforts: facilitating updates and promoting connectivity across efforts and teams

33 SA

Pp

Presentation Preparations

Assisting in development and production of sales presentations

34 SA

Rm

Customer Relationship Management

Helps analyze and optimize CRM activities

35 SA

Mc

Managing Calls

Assists in answering phone calls, and/or engaging human in the loop

36 SA

Pp

Pitch Personalization

Provides assistance in developing and personalizing pitching to prospective customers

37 SA

Ca

Catering Assistance

Location and calendar-based catering coordination assistance for on-sight meetings, to ensure successful delivery of food to meet the moment

38 SA

Vp

Customer Lifetime Value Prediction

Helps project the lifetime value of customers based on historical data and behavior

39 SA

Pc

Prospect Chase

Facilitates proactive personalized and persistent follow ups for interested parties that have gone or are going dark

40 SA

Ce

Customer engagement

Helps engaging with customers and build relationships

41 SA

Ep

Expense Tracking

Facilitates submitting receipts, as well as answering questions, modifying behaviours, while bringing others into the loop as needed

42 SA

Ss

Sales Swarm

Collects information about blockers or critical needs for help, develops and brief and facilitates matchmaking with team-members that can help

43 SA

Cp

Customer Churn Prediction

Helps predict customer churn based on behavior and engagement data for proactive retention strategies

44 SA

Lr

Lead Routing

Assists in routing leads to the most appropriate sales rep based on predefined criteria (territory, product expertise, or lead score, etc)

45 SA

Cm

Contract Management

Helps with tasks like contract review, analysis, and drafting, freeing up time for more complex tasks

46 SA

Dd

Deal Desk

Walks sales personnel through the puzzlework of the deal making process according to the best practices set forth by sales management

47 SA

Ms

Managing Social Media

Helps manage social media interactions and responding to customer inquiries, leveraging human in the loop when needed

48 SA

Fa

Customer Feedback Analysis

Helps analyze historical customer feedback to provide insights for improving sales strategies and interactions

49 SA

Si

Sales Insights

Helps provide advanced insights into sales pipelines and deal opportunities

50 SA

Ra

Resource Allocation

Assists in optimizing the allocation of sales resources for better efficiency and effectiveness

51 SA

Ca

Communications Analysis

Helps analyze sales communications to provide insights for improvement and effectiveness

52 SA

Cm

Contact Management

Assists with confirming and updating contact information

53 SA

Ie

Internal Education

Assists in understanding and education about new features, products and messaging to help the sales team stay connected to new brand and product developments

54 SA

Ct

Customer Training

Helps provide training and support to customers

55 SA

Cm

Competitive Monitoring

Assisting in monitoring competition and market trends

56 SA

Cc

Personalized Content Creation

Assists in analyzing customer data to create personalized content for sales pitches and supportive materials

57 SA

Ca

Sales Call Analysis

Analyzes sales calls to provide insights for improving customer interactions

58 SA

Es

Customer Engagement Scoring

Helps score customer engagement to prioritize sales efforts and strategies

59 SA

Oi

Opportunity Identification

Helps identify new sales opportunities based on customer data and market trends

60 SA

Pg

Lead generation

Assists in generating leads by engaging with potential customers and collecting contact information

61 SA

At

Activity Tracking

Helps track sales activities and provides insights for improvement

62 SA

Co

Cold Outbounding

Reaching out to prospective leads through various communication channels

63 SA

Pr

Personalized Product Recommendations

Analyzes customer data to assist in recommending tailored products or services

64 SA

Fa

Real-Time Feedback Analysis

Analyzes customer feedback and sentiment in real-time to help guide sales interactions

65 SA

St

Sales Training

Assists with developing and facilitating personalized training and coaching for sales professionals based on performance data

66 SA

Da

Customer Data Analysis

Helps analyze customer data to provide insights for personalized sales strategies

67 SA

Qc

Quoting and Contracting

Assists with process of generating quotes/estimates based on customer needs

68 SA

Da

Data analysis

Helps analyze customer data and provide insights for business decisions

69 SA

Pp

Performance Prediction

Assists in predicting sales performance based on historical data and market trends

70 SA

Cb

Cost-Benefit Analysis

Assists with performing cost-benefit analyses of existing and potential customers

71 SA

Pg

Proposal Generation

Assists in generating personalized sales proposals based on customer data, re; needs and preferences

72 SA

Nr

Needs-Reporting

Aids sales personnel in supplying management with reports on customer needs and interests

73 SA

Si

Real-time Sales Insights

Provides real-time insights into customer behavior and preferences to guide sales strategies

74 SA

Pb

Performance Benchmarking

Assists in benchmarking sales performance against industry standards and provide insights for improvement

75 SA

Cr

Customer Retention

Assists with analyzing customer data and developing personalized retention strategies

76 SA

Cj

Customer Journey Prediction

Helps predict customer journey paths based on market trends, historical data, and behavior

77 SA

Cm

Process Compliance Monitoring

Helps monitor sales processes, specifically for compliance with regulations and standards

78 SA

Tu

Trend Updates

Assists sales team with staying abreast with best practices and promotional trends

79 SA

Sf

Sales forecasting

Assists in providing sales forecasting and predict revenue

80 SA

Ce

Customer Emotion Analysis

Helps analyze and report on customer emotional experiences on a per-deal basis, through the deal cycle

81 SA

Pd

Pricing Development

Helps determine pricing schedules for quotes, promotions, and negotiations

82 SA

Pc

Customer Data Privacy Compliance

Helps ensure customer data privacy compliance through automated monitoring and analysis

83 SA

Cn

Contract Negotiations

Assists sales team with contract negotiations with customers/clients

84 SA

Cs

Customer Segmentation

Helps segment customers based on behavior and preferences for targeted sales strategies

85 SA

Ca

Customer Acquisition Optimization

Assists with assessing customer acquisition and suggests optimization strategies based on data-driven insights and market trends

86 SA

Ln

Lead Nurturing

Helps nurture leads through developing and executing personalized and automated communications for review and approval by a human in the loop

87 SA

Tm

Territory Management

Assists in planning and optimizing sales territories for better coverage and efficiency

88 SA

Pt

Performance Tracking

Helps track sales performance metrics and provide insights for improvement

89 SA

Ac

Audio Content Creation

Assists in creating personalized audio content for use in customer interactions, communications and materials

90 SA

Cy

Customer Advocacy

Assists in managing customer advocacy programs to identify, engage, and mobilize satisfied customers as brand advocates

91 SA

Ps

Process Standardization

Assists in standardizing sales processes for better consistency and performance

92 SA

Dv

Product Demonstration Videos

Assists in generating personalized product demonstration videos tailored to individual customer needs and preferences

93 SA

Jm

Journey Mapping

Helps facilitate mapping the customer journey to identify sales opportunities and improve customer experience

94 SA

Dp

Derivative Pricing

Provides assistance in pricing complex derivative products, allowing more time to focus on client service and solutions

95 SA

Po

Process Optimization

Assists in assessing process and suggesting opportunities for optimizing sales processes based on data-driven insights and customer behavior

96 SA

Dc

Data Cleansing

Helps clean and maintain sales data for better accuracy and reliability

97 SA

Bf

Customer Behavior Forecasting

Helps forecast customer behavior trends to anticipate customer needs and preferences

98 SA

Eo

Customer Experience Optimization

Assists with assessing the customer journey and suggests optimization

99 SA

Cb

Customer Biosketch

Generates a biosketch of customers based on their history and drawing key details and meaning from unstructured data in conversations and their interaction history

100 SA

De

Data Enrichment

Helps enrich customer data with additional insights and information for better targeting and engagement

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