Here’s example of a complex multimodal user experience built on the OneReach.ai platform. This is a roadside assistance solution that one customer has in production. Despite a lot of noise on the road, the virtual assistant recognized the intent, determined his location, and sent the nearest tow there.
This voice solution was built end-to-end on the OneReach.ai platform, making use of our platform’s 10,000+ feature library and voice capabilities.
Here is the short-list of features that were used in this solution:
- Speech recognition providers
- Define text to speech settings
- Control how messages are spoken (using SSML, but an advanced or code mode editor is also available)
- Conditional and random messages to make it less robotic
- Set up synonyms to handle those different responses or use prebuilt sets
- Configure handling of recognized answers and many others.
