Complimentary Gartner® report: Top Technology Trends for 2025: Agentic AI
In recent years, AI has rapidly transformed how businesses handle customer service. According to Salesforce's State of Service report, organizations rely on AI and automation, with 93% of service professionals...
The World Economic Forum’s report states that 34% of all business-related tasks are currently performed by machines, and the trend of automating operations continues to grow with the rise of...
Model Context Protocol (MCP) has quickly emerged as a topic of interest in conversations about AI for business. This post explains the significance of MCP, how the technology works, its...
With the emergence of agentic AI, enterprises are now in position to enable autonomous decision-making across their operational landscape. This represents a massive transformation for most larger organizations, but one...
According to last year’s US Customer Experience Index from Forrester, “Customer Experience (CX) quality among brands in the U.S. sits at an all-time low after declining for an unprecedented third...
Nearly half (49%) of technology leaders in PwC’s October 2024 Pulse Survey [1] said AI was “fully integrated” into their companies’ core business strategy. A third reported full integration into...
The race to redefine customer experience (CX) is accelerating. As customer expectations continue to rise, businesses are under increasing pressure to deliver faster, smarter, and more personalized interactions. According to...
