Orchestrating Hyperautomation Requires an Open Platform Where Conversational Applications Thrive
As we careen into the era of conversational AI and hyperautomation, closed systems create bad experiences that stifle innovation and opportunity
It’s The Internet Of Things, But For Real This Time
Maybe you remember all the fuss about the internet of things some ten years ago. The excitement wasn’t misplaced—the prospect of every type of electronic appliance being connected is plenty titillating—but the premise lacked a main ingredient. There was no ecosystem in which all of these connected devices could truly connect. Maybe a smart fridge […]
Hyper-Disruption Isn’t Coming, It’s Already Here
We’re nearing a convergence point that has already begun to reshape the experiences customers and employees have with businesses—putting massive stores of data into action in ways that will fundamentally alter our relationship with technology.
Microservices at the Core
Microservice architecture allows for rapid, frequent and reliable delivery of advanced applications. With microservices, an application is structured as a collection of services that are self-contained (versioning, maintenance and testing in one place), independently deployable, scalable and reusable. By breaking down a skill into its component services and then breaking those down into their component […]
Ideas from Deloitte: Improving Employee Experience with Conversational AI via UX Magazine
Deloitte HR tech leader shares practical perspective on how they’re using OneReach.ai to personalize employee experience.
Dispelling Some Common Myths About Conversational AI
Perhaps an easier way to illustrate what conversational AI is, is to be very clear about what it’s not.
Thriving in an era of pervasive AI | Deloitte
According to Deloitte, we are entering a new chapter in the adoption of the current generation of AI technologies.
To explore or exploit?
An age old question of diminishing returns…
Concierge Bots – Band-aid to an Automation Strategy
Concierge bots, super bots, master bots, triage bots – call them what you will, but they may not be the answer.
Competing in the age of AI | HBR
What does it look like to stay competitive in the age of AI?