Better-than-human experiences
I often hear people saying that the goal of technology is to match human capability and efficiency. The real goal should be to outperform humans. Humans might be impressed with a facsimile, but they’re not likely to rely on a replicated version of something they can already do themselves. Sure, self-driving cars are cool, but […]
Ethics Of Experiential AI
“We shape our tools and thereafter our tools shape us.” I had the extremely good fortune of growing up under the tutelage of family friend and neighbor (and renowned Canadian philoso- pher) Marshall McLuhan. A man who more or less predicted the World Wide Web 30 years before it emerged, McLuhan uttered countless impactful and […]
No More Trying To Remember Passwords
In 2020, the average tech user had a dizzying 70-80 passwords. Software exists to help us manage passwords and it, too, is accessible via PW. They feel inescapable. Even more—so given that a 2019 Google poll uncovered a startling reality: 4 in 10 Americans have copped to having their information compromised online. A rash of […]
Cryptocurrency On Steroids
Smart wallets date back a few years, but adoption has been speedy. According to Statista, 49% of Americans were smart wallet users in 2017 while the number of near field communication (NFC) users (Apple Pay, Google Pay) numbered a whopping 64 million. Widespread tho it be, we haven’t begun to realize the potential of this […]
The Death Of The Call Center
In the spring of 2020, as the pandemic began to intensify, CEO Rob Locascio of LivePerson, a company that develops conversational AI software, heralded the demise of call centers. “What we ushered in is, really, the death of the call center,” he said in a Mad Money interview with Jim Cramer. “I’ve been talking about […]
Lessons In Hyperdisruption
At its best, technology improves the efficiency, productivity, and convenience of everyday processes while getting out of the way. As Bill Gates put it: “The advance of technology is based on making it fit in so that you don’t really even notice it, so it’s part of everyday life.” While technological innovations have arrived piecemeal […]
How Can My Organization Hyper-Automate?
In order to hyperautomate within your organization, you might need a strategy for co-creation that would involves everyone in your workforce. You also might need a platform to build your ecosystem that allows anyone to design a conversational experience without having to write code. Once you get started, be prepared to fail fast and often […]
Competing In The Age Of HyperAutomation
Automation refers to tasks humans typically perform being performed instead by machines. By extension, hyperautomation is the orchestration of advanced technologies—like artificial intelligence, machine learning, natural language understanding, computer vision, conversational technology, and code-free development tools, and others —in order to automate tasks and processes that are outside the capability of humans alone. It’s the […]
Single-Serve Software
If you haven’t already, imagine the freedom of letting single-use software tackle mundane, in-the-moment tasks? An event- based ecosystem that ties together threads of graphDB relationality, disposable code, and blockchain, could unleash this very thing. As we’ve already shown at OneReach.ai, interconnected data and self-learning AI open the door to anticipating needs instead of reacting […]
Composable Architecture
You’ve heard of 3D-printed houses, furniture, and even body parts. This hyperautomated “future” tech is already here, but it’s still nascent. And the value has yet to be fully realized. In traditional manufacturing, a factory would deploy machines designed to build specific parts of a product. A table, for instance, would need separate machines to […]