Thriving in an era of pervasive AI | Deloitte
According to Deloitte, we are entering a new chapter in the adoption of the current generation of AI technologies.
Competing in the age of AI | HBR
What does it look like to stay competitive in the age of AI?
For Successful AI: Train both Algorithms and Humans
Agents in the loop should have a real understanding of how the AI works to avoid “automation surprise.”
Fast Company | Apollo 13 Teaches Leadership Lessons for Times of Crisis
The Apollo 13 near-tragedy reminds us how swift, strategic, decisive decisions and actions can help during times of crisis.
Gartner | Improving Digital and Self Service Capabilities to Sail Through Covid-19
Companies are employing digital tools to help with triaging the increased request volume.
UX Magazine | Navigating Uncertainty
Products and technology are facing new and increasing demands, now more than ever.
Fast Company | Digital Tools to Mitigate the Coronavirus Crisis
Telehealth allows people who think they’re experiencing symptoms of COVID-19 to talk to doctors, nurses, and PAs and get triaged from their homes.
Fast Company | Neuroscientist Dr. Tara Swart
There’s a lot of uncertainty about what the workplace will look like in the next 5 years, here’s what neuroscientist Dr. Swart thinks.
Deloitte | Cognitive Collaboration
Intelligent augmentation is “not building machines that think like humans, but designing machines that help humans think better.”
Opus Research | “2020 Vision” for Conversational Commerce
It would be poetic justice for 2020 to be the year that everything in Conversational Commerce comes into focus.