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OneReach.ai takes a different approach to NLU – learn why we have an award winning philosophy.

The Death Of The Call Center

In the spring of 2020, as the pandemic began to intensify, CEO Rob Locascio of LivePerson, a company that develops conversational AI software, heralded the demise of call centers. “What we ushered in is, really, the death of the call center,” he said in a Mad Money interview with Jim Cramer. “I’ve been talking about […]

Here’s What Successful Hyper-Automation Can Look Like

As a company expands and evolves their ecosystem they’re able to automate more and more tasks of greater and greater complexity. This increasingly frees people’s time to work on more creative endeavors, like problem solving and intelligently automating additional workflows. The headstart that Ant Financial enjoys by having successfully implemented conversational AI and machine learning is […]

One Person’s Trash Code Is Another’s Code Treasure

According to a series of studies, modern coders spend about a third of their jobs actually coding. Another 20% of their week is swallowed up by code maintenance, while the rest is lost to meetings and online distractions. If we estimate all of that code work totals 20 hours a week then multiply that by […]